We ordered a bundle from Gourmetific. The order arrived within a few days and the quality was as good as expected. However, a griddlepan was missing. We wrote promtly (on a sunday evening) and recie... See more
Company replied
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Absolute rubbish! Peeling inside pan. Discolouring outside. Handle is broken. All after less than 3 months use. You can’t test quality of durability from a 30 day warranty which should be a warning! I... See more
Company replied
I was worried the coating would scratch quickly because every non stick pan I’ve owned eventually starts looking rough. Been using this set daily for weeks and it still looks clean and smooth. Food sl... See more
Company replied
After seeing the heavy advertising, we succumbed and bought a set. When it finally arrived, we started using it immediately and were happy to find that our cookware was exactly as advertised. It co... See more
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Breach of guidelines
All good
All good. Small issue with one item but was quickly resolved. Great product and excellent customer service.
27 March 2026
Reply from Gourmetific
Hi Lynn,
Thank you so much for your kind feedback 😊
We’re really glad to hear that everything worked out well and that our team was able to resolve the issue quickly. It means a lot to us that you’re happy with both the product and the service.
We truly appreciate your support!
Best regards,
Gourmetific Support Team
Reply from Gourmetific
Hi Chloe,
We’re really sorry to see this and to hear about your experience.
This is certainly not the experience we want any of our customers to have. Our Customer Retention Manager has reached out to you directly via email to better understand what happened and help resolve this for you as quickly as possible.
We truly value your feedback and would appreciate the opportunity to make this right.
Kind regards,
Gourmetific Support Team
Awful
Awful. I never got my order. And I tried to order two different times and never got the items. Horrible service too
5 March 2026
Reply from Gourmetific
Hi Erin,
We’re very sorry to hear about your experience — this is certainly not the level of service we aim to provide.
Our Customer Retention Manager has reached out to you directly via email and arranged a resolution to make this right. We truly appreciate your feedback and the opportunity to improve.
Kind regards,
Gourmetific Support Team
Terrible product and terrible customer…
Terrible product and terrible customer service
28 January 2026
Reply from Gourmetific
Hi Barry,
We’re really sorry to hear about your experience.
Your feedback is very important to us, and we truly appreciate you taking the time to share it. Our Customer Retention Manager has reached out to you directly via email to better understand the situation and assist you further.
We’d really value the opportunity to make this right.
Kind regards,
Gourmetific Support Team
Incomplete order - unhappy
The box arrived (11 piece set) and there were no lids just handles. I have contacted customer service and have been told it will be investigated. There is nothing to investigate in my opinion as the set is incomplete. I have offered to return the box but have been told to be patient. Not good customer service!
15 April 2026
Unprompted review
Reply from Gourmetific
Hi Jane,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We completely understand how frustrating it must have been to receive an incomplete set, and this is certainly not the standard we aim to deliver.
A Customer Retention Manager has now personally reached out to you and taken over your case to ensure this is resolved properly. A reshipment has been arranged, and we’re working to make this right for you as quickly as possible.
We truly appreciate you bringing this to our attention — your feedback is incredibly important to us and helps us improve both our products and service.
Warm regards,
Gourmetific Support Team
Finally no more burnt centers
Made stir fry last night and nothing burned in the center like it used to. I think the even heating really makes a difference.
14 March 2026
Unprompted review
Reply from Gourmetific
Hi Prue,
Thank you so much for your wonderful feedback 😊 We’re so glad to hear that the even heating made a real difference — no more burnt centers!
It’s great to know your cooking experience has improved 💛
Thanks again for taking the time to share your experience!
Best regards,
Gourmetific Support Team
holds up to my chaotic cooking
Im not the most careful cook but these have held up really well. No scratches yet and I’ve used them daily.
23 March 2026
Unprompted review
Reply from Gourmetific
Hi Joss,
Thank you so much for your feedback 😊 We’re really glad to hear that the set is holding up well — even with daily use!
That kind of durability is exactly what we aim for 💛
Thanks again for sharing your experience!
Best regards,
Gourmetific Support Team
made eggs this morning and they just…
made eggs this morning and they just moved lol. didn’t stick at all. kinda satisfying tbh
24 March 2026
Unprompted review
Reply from Gourmetific
Hi Brooke,
Thank you so much for sharing this 😊 We love hearing that your eggs didn’t stick at all — that smooth, non-stick performance is exactly what we aim for!
Sounds like a pretty satisfying start to the day 💛
Thanks again for taking the time to share your experience!
Best regards,
Gourmetific Support Team
I’ve had pans that get ruined quickly…
I’ve had pans that get ruined quickly but this one feels durable. Still looks clean and smooth. Hoping it lasts long.
11 March 2026
Unprompted review
Reply from Gourmetific
Hi Jade,
Thank you for your thoughtful feedback 😊 We’re really glad to hear that the durability and finish have stood out to you so far!
With proper care, your cookware is designed to maintain that clean, smooth performance over time 💛
Thanks again for sharing your experience — we hope it continues to serve you well!
Best regards,
Gourmetific Support Team
Useless and liars
For weeks I was asking for my frying pan to be exchanged as it had a long crack in it . The answer was always the same you are out of yr 28 days guaranteed. But it’s faulty! Still no . I came on here to give a negative review only to be contacted by the company to ask if I would take the review down. I said not a hope in hell! But Give me a new frying pan and I will happily do so , they said they would but have I received my new frying pan, NOPE!
Their customer service is actually shocking. I think when I got mine it was a bad batch as people were saying the same as me . I get that nothing’s perfect but admit to it and send our a new frying
pan!
16 April 2026
Unprompted review
Reply from Gourmetific
Hi there,
Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience and understand how frustrating this must have been.
We’ve carefully looked into this, but unfortunately, we were unable to locate your order using the information available under this username. We’d really like to investigate this properly and make things right for you.
If you’re open to it, we kindly ask you to reach out to us directly via email so we can review your case in detail. You’re also welcome to include a screenshot of your review or any previous correspondence to help us locate your order faster.
Once we receive your message, one of our Customer Retention Managers will personally take over your case to ensure it is handled with the attention it deserves. Our goal is to resolve this in the most appropriate and satisfactory way possible for you.
We truly appreciate the opportunity to make this right and hope to hear from you soon.
Warm regards,
Gourmetific Support Team
I like how lightweight it feels but…
I like how lightweight it feels but still sturdy. Doesn’t feel flimsy at all. Easy to handle even when full.
21 January 2026
Unprompted review
Reply from Gourmetific
Hi Eva,
Thank you so much for your lovely feedback 😊 We’re so glad to hear that you’re enjoying the lightweight feel while still finding the set sturdy and reliable!
Making cookware that’s both easy to handle and durable is exactly what we aim for 💛
Thanks again for taking the time to share your experience!
Best regards,
Gourmetific Support Team
Reply from Gourmetific
Hi Holly,
We’re very sorry to hear about your experience, and we completely understand how concerning this must have been — especially when safety is involved.
This is not the experience we want for our customers, and we take this kind of feedback very seriously.
A member of our team has reached out to you directly to review your case in detail and work towards a proper resolution.
We truly appreciate you bringing this to our attention.
Best regards,
Gourmetific Support Team
Absolute rubbish
Absolute rubbish! Peeling inside pan. Discolouring outside. Handle is broken. All after less than 3 months use. You can’t test quality of durability from a 30 day warranty which should be a warning! I think KMart and Ikea provide better returns for cheaper purchases. Disappointment is an understatement!
1 March 2026
Unprompted review
Reply from Gourmetific
Hi Lorna,
We’re truly sorry to hear about your experience and understand how disappointing this must have been.
The concerns you’ve mentioned are certainly not typical, and we would really like to take a closer look into this and support you in the best possible way.
Please feel free to reach out to our team at support@gourmetific.com
so we can review your case in detail and assist you accordingly.
Thank you for your feedback — we truly appreciate you bringing this to our attention.
Kind regards,
Gourmetific Support Team
I’m very bought the bakeware set and so…
I’m very bought the bakeware set and so far things are good although not used all of them yet I bought the saucepan set as well and I think they are brilliant and very adaptable two handles have stuck on my saucepans which I was sent a gift token for to get them replaced
19 March 2026
Reply from Gourmetific
Hi Irene,
Thank you so much for your kind feedback 😊 We’re really glad to hear you’re enjoying both the bakeware and saucepan sets!
We also appreciate you mentioning the handle situation, and we’re happy to hear that a solution was already provided. If you need any further assistance at any point, please don’t hesitate to reach out.
Wishing you many more enjoyable cooking moments ahead ✨
Best regards,
Gourmetific Support Team
Product handle melted first time using…
Product handle melted first time using it and the pans stained first time using it. Not a great product. Then I tried to get a refund within the first 30 days and they gave me a heck of a time. 20+ emails back and forth and they almost didn't give me the refund, but they finally did. DONT BUY THIS
13 February 2026
Reply from Gourmetific
Hi Mallory,
We’re sorry to hear about your experience and understand how frustrating this situation must have been, especially with the extended back-and-forth communication.
Your feedback has been taken seriously and reviewed internally, as it’s important for us to continuously improve both our processes and customer experience.
We’ve also reached out to you directly to follow up on your case.
Thank you for sharing your experience.
Kind regards,
Gourmetific Support Team
I really like these pans
I really like these pans. I don't have many time for cleaning the dishes and these pans is perfectly matched with my kitchen
13 April 2026
Reply from Gourmetific
Hi Marcus,
Thank you so much for your kind feedback 😊 We’re really glad to hear that the pans fit so well into your kitchen and make things easier for you!
Saving time on cleaning while enjoying cooking is exactly what we aim for ✨
Wishing you many more easy and enjoyable cooking moments ahead 🍳
Best regards,
Gourmetific Support Team
Terrible warranty and terrible customer service.
The warranty on these pots and pans are complete and utter ridiculousness. If you go past the 30 days and something goes wrong with your cookware, then it doesn’t matter. I sent in pictures and explanations, very detailed, might I add. Not good enough. If the cookware scratches and it’s not supposed to, that should be under some kind of warranty. However, the company is pretty slick and only gives you 30 days. Half to 30 days then you’re on your own.
I hadn’t had my cookware that long and it already looks old. One pot actually has scratches in it and we use only the rubber spatulas and utensils that we bought from your company.
2 March 2026
Reply from Gourmetific
Hi Donna,
We’re sorry to hear about your experience and understand your concerns.
We can see that your case has been reviewed previously, and we understand that the outcome may not have fully met your expectations. Your feedback is important to us, and we take it seriously as we continue to improve both our products and customer experience.
A member of our team has also reached out to you directly to follow up and ensure everything has been properly addressed.
Thank you for taking the time to share your thoughts.
Kind regards,
Gourmetific Support Team
Reply from Gourmetific
Hi Chris,
Thank you so much for your kind feedback 😊 We’re so glad to hear you love the mint color — it’s one of our favorites too!
It’s great to know the quality met your expectations. Wishing you many enjoyable cooking moments ahead ✨
Best regards,
Gourmetific Support Team
Wonky handle
I sent an email with a query and it was answered within four hours which was impressive. An email conversation between Maria and myself, pointed me in the right direction. Maria was very understanding and helpful.
3 April 2026
Unprompted review
Reply from Gourmetific
Hi there,
Thank you so much for your kind words 😊 We’re really glad to hear that your experience with our support team — especially Maria — was helpful and responsive.
We also appreciate you flagging the handle issue, and we’re always here if you need any further assistance with it.
Wishing you many smooth and enjoyable cooking moments ahead ✨
Best regards,
Gourmetific Support Team
The balance in my hand feels right
The balance in my hand feels right. Not too heavy not flimsy either.
18 March 2026
Unprompted review
Reply from Gourmetific
Hi Cora,
Thank you so much for your kind review 😊 We’re really happy to hear that the balance feels just right — that perfect middle ground is exactly what we aim for!
Wishing you many comfortable and enjoyable cooking moments ahead ✨
Best regards,
Gourmetific Support Team
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