GO RENTAL | Alquiler de coches en Santiago de Compostela Reviews 3

TrustScore 4 out of 5

4.0

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Company details

  1. Car Rental Agency

Written by the company

Go Rental - Alquiler de Coches en Santiago de Compostela sin Sorpresas En Go Rental, transformamos la experiencia de alquiler de coches en Santiago de Compostela con una propuesta clara y sin complicaciones. Sabemos que al alquilar un coche, lo que más valoras es la tranquilidad y la transparencia, por eso, nuestra filosofía es simple: ofrecemos un precio final con todo incluido, sin franquicias, sin depósitos y sin bloqueos en tu tarjeta. Olvídate de las preocupaciones, aquí no hay sorpresas desagradables ni cargos ocultos. Queremos que disfrutes de tu viaje desde el primer momento, y por eso nos enfocamos en ofrecer un servicio rápido, eficiente y sin letra pequeña. Nuestro compromiso es brindarte un seguro a todo riesgo completo, para que conduzcas con total seguridad y te centres en lo que realmente importa: disfrutar del camino. Además, nuestra flota se compone de vehículos modernos, equipados con todas las comodidades que necesitas para que tu trayecto sea lo más agradable posible. En Go Rental, simplificamos el proceso de reserva para que puedas alquilar tu coche de forma rápida y sencilla, tanto en línea como en nuestra oficina en Santiago de Compostela. Nuestro sitio web te ofrece una experiencia de usuario intuitiva, donde podrás elegir el vehículo que mejor se adapte a tus necesidades, ya sea para un viaje de negocios, unas vacaciones o una escapada de fin de semana. No tendrás que preocuparte por extras inesperados; todos nuestros precios son finales y transparentes. Nuestro equipo de profesionales está siempre listo para ayudarte y ofrecerte un servicio personalizado. Desde la recogida hasta la devolución del vehículo, nos aseguramos de que todo el proceso sea cómodo y eficiente. Además, si necesitas asistencia durante tu viaje, puedes contar con nuestro soporte, siempre dispuesto a resolver cualquier incidencia de forma rápida y eficaz. En Go Rental, también pensamos en tu comodidad. Por eso, ofrecemos una variedad de puntos de recogida y entrega en Santiago de Compostela, para que puedas recoger tu coche de alquiler justo donde lo necesitas. Nos esforzamos por superar tus expectativas, cuidando cada detalle para que tu experiencia sea impecable. Confía en Go Rental para disfrutar de una experiencia de alquiler sin preocupaciones, con la tranquilidad de saber que no habrá sorpresas en tu factura. Conduce seguro, conduce tranquilo, ¡conduce con Go Rental!


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4.0

Great

TrustScore 4 out of 5

3 reviews

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Rated 5 out of 5 stars

Car Hire - Santiago de Compostela

I was looking for affordable car hire for two weeks in July for my family trip to Spain and Portugal. I prefer not to use the 'established' car hire companies due to there hidden charges, rip off culture and generally poor customer service so I always try and find a smaller local company if I can.
Fortunately I found José and GoRental.
Now, José doesn't speak English and I don't speak Spanish but between emails using Google translate and booking through the GoRental website we figured it out.
I arrived on the planned date and even though I had to wait for 20 minutes for the office to open, that was okay.
The car came with unlimited mileage, second driver cover and also an ability to drive it into Portugal without supplementary charges which was important since our first week was outside Porto.
There was no pressure to buy extra cover (I always purchase this myself before I leave on holiday to be on the safe side) and even though I might have been confused on the return diesel front, I think I could have returned the car empty, that's okay. (Worth checking with José if you do get a car from him.)
As to the car itself, it was an older Seat estate with 197k on the clock and a few dents and paintwork blemishes on the exterior. None of that bothers me, in fact, as long as the car is roadworthy, which it was, it eliminates all that anxiety with a new car and the fear of marking it.
Fortunately, I didn't have any mishaps during the two weeks, and even though the clutch might have been nearing replacement, the car performed seemlessly in the end and didn't let us down.
I returned the car on Saturday afternoon and after figuring out that no one was coming back to the office at my return time to collect the keys, I parked it around the corner and dropped the keys through the letterbox in the roller shutter at the office.
After a brief email to José to explain what I'd done I got confirmation that was okay and he thanked my for my business.
Just be aware that you may not be getting a new car and if that's what you want this might not be the place for you.
However, for value for money for two week car hire during peak tourist season, customer service from José and his team during booking and easy collection, and just generally a gent to do business with it's 5 stars all the way.
I know if I'm ever in that area again and need a car there's only going to be one company I'll be going to and that's GoRental.
Finally, I also believe that he has a desk at Santiago de Compostela airport as well but for our needs his office in the city was the one we used. It's an easy 15 min walk from the Cathedral.

7 July 2023
Unprompted review
GO RENTAL | Alquiler de coches en Santiago de Compostela logo

Reply from GO RENTAL | Alquiler de coches en Santiago de Compostela


¡Claro! Aquí está la respuesta personalizada para el cliente:

Dear Ken Kerr,

Thank you so much for taking the time to leave such a detailed and positive review of your experience with Go Rental! We are thrilled to hear that you and your family had a smooth and enjoyable trip with our car. Your kind words mean a lot to us, especially as a small, local company that strives to provide transparent and reliable service.

We’re glad that, despite the language barrier, we were able to communicate effectively and meet your needs during your trip to Spain and Portugal. We always aim to make the rental process as hassle-free as possible, and it’s great to know that our efforts were appreciated. Your feedback about the condition of the car and the service received is very valuable, as it helps other customers understand what to expect when renting with us.

We also appreciate your understanding regarding the pick-up and drop-off process, and your flexibility with our office hours. It’s true that our cars may have some mileage, but we believe in offering vehicles that are reliable and affordable, without any hidden fees or surprises.

Thank you once again for your trust and for choosing Go Rental! Should you visit Santiago de Compostela or the surrounding area again, it would be our pleasure to serve you.

Safe travels, and we hope to see you back soon!

Warm regards,
The Go Rental Team

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