The customer service simply does not work. It is almost impossible to get answers to basic questions. Emails are answered superficially, with very little attention, and it feels like they do not... See more
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We have had constant problems with our Gorenje appliances which are only few months old. No fridge for a month during the summer, faulty induction hob, now no main oven for over a month due to the tim... See more
000 star it's a very defected company and his dealer After sel not receive call dealer and not receive gorenje customer care If receive and registered complain but only registered no any reply no... See more
I bought a Gorenje fridge/freezer in January as a replacement for my lovely Smeg which had stopped working after 10 years. It has turned out to be a very bad purchase. The inside is very badly desig... See more
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Appalling customer service Gorenje
Very bad experience with this company when my oven and combination oven failed to heat to correct temperature. Terrible customer service. Would not recommend to anyone to buy Gorenje.
Cheap and badly designed fridge/freezer!
I bought a Gorenje fridge/freezer in January as a replacement for my lovely Smeg which had stopped working after 10 years. It has turned out to be a very bad purchase. The inside is very badly designed; the peculiar shaped bottle holder doesn't hold nearly as much as it should and in addition the curved shape means it encroaches into the shelf - and if something is in the way, the door doesn't close properly. I quickly realised that the thermostat was stuck and the temperature was too cold, and also the freezer compartment was icing up at the top. An engineer (from a sub-contractor company locally) replaced the thermostat and the freezer door seal but nothing has changed! Fridge still too cold and freezer completely frosted up.... When I voiced my feelings about said appliance, he told me that my complaint was echoed by very many others. I wonder who has written the glowing reviews upon which I based my decision to purchase it?
Cheap and nasty in our experience!!!
We have had constant problems with our Gorenje appliances which are only few months old. No fridge for a month during the summer, faulty induction hob, now no main oven for over a month due to the time it takes to get one spare part. Unhelpful, patronising Customer Services that promise but don't deliver! We will NEVER buy or recommend Gorenje products to anyone! Wish we'd never listened to the kitchen salesman when he said they were 'good'. Mmm... 'good' for nothing would have been more accurate. All we can say is that we love Bosch, LG and Samsung more than ever. Given our Gorenje nightmare we have bought a Bosch washing machine and a tumble drier and feel confident that we have reliable, solid appliances that will last. Our advice is... go for quality, trusted brands every time! In our opinion, it's a false economy to buy from companies like Gorenje.
Another good quality
Slovenian company for appliances. I had experience mostly with washing machines and stoves though they do make over all good quality appliances. On the downside they do tend to be pricey.
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