GO Outdoors - Wolverhampton Reviews 

2,761
•
TrustScore 5 out of 5

4.8

Eagle Street, Bilston Road, WV2 2AQ Wolverhampton, GB

•

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Rated 5 out of 5 stars

Found some walking trousers on the sale rack . Changing room opened up for me by helpful staff and at check out Sabrina dealt with my purchase in a cheerful and efficient manager and advised of a furt... See more

Company replied

Rated 5 out of 5 stars

Hi, I would definitely recommend the Wolverhampton store. Dealt with a chap called JJ who had a wealth of knowledge. Great customer services, showed me an amazing lace up technique for my hiking boot... See more

Company replied

Rated 5 out of 5 stars

What can I say, a lovely Montane windproof reduced down to £65 from £120! And not only that, free delivery to my local branch of Go Outdoors, which took only two days. Collection was easy, the staff w... See more

Company replied

Rated 4 out of 5 stars

A mixed experience- went in store to look at some decent walking boots but the only time I saw staff was as I walked out. So no advice given. However, having purchased online (with a discount code),... See more

Company replied


Company details

  1. Camping Store
  2. also in
  3. Activewear Store
  4. Bicycle Store
  5. Climbing Club
  6. Horseback Riding Service
  7. Running Store

About GO Outdoors - Wolverhampton

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Eagle Street, Bilston Road, WV2 2AQ, Wolverhampton, United Kingdom

  • 01902 907455

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,761)

36,605 reviews in the last 12 months

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Rated 5 out of 5 stars

Mel was great for help with multiple…

Mel was great for help with multiple boot try ons!
Debbie was very helpful with kids bikes!
Both super friendly

24 October 2026
Unprompted review
GO Outdoors - Wolverhampton logo

Reply from GO Outdoors - Wolverhampton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you Mel.

Mel, the Lady that served me was really helpful and patient.

Also, when I got to the till I realised that I had forgotten my wallet.

They put my purchase on one side until I returned to pay.

Nothing was too much trouble.

JR.

22 October 2026
Unprompted review
GO Outdoors - Wolverhampton logo

Reply from GO Outdoors - Wolverhampton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

In store experience

Found some walking trousers on the sale rack . Changing room opened up for me by helpful staff and at check out Sabrina dealt with my purchase in a cheerful and efficient manager and advised of a further £20 price reduction. What’s not to like!

23 October 2026
Unprompted review
GO Outdoors - Wolverhampton logo

Reply from GO Outdoors - Wolverhampton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent!

Excellent!! Was there first thing and my order was ready and carefully brought to me with a smile on this horrible day outside. Good start to the day. Thanks Sabrina

21 October 2026
Unprompted review
GO Outdoors - Wolverhampton logo

Reply from GO Outdoors - Wolverhampton

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Well presented store with friendly…

Well presented store with friendly staff. Was returning item that was too small and all was done efficiently by ABiy

18 October 2026
Unprompted review
GO Outdoors - Wolverhampton logo

Reply from GO Outdoors - Wolverhampton

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Hiking Boots

Hi,
I would definitely recommend the Wolverhampton store. Dealt with a chap called JJ who had a wealth of knowledge. Great customer services, showed me an amazing lace up technique for my hiking boots, as well as honoured a price match from another online retailer. Great experience.

13 October 2026
Unprompted review
GO Outdoors - Wolverhampton logo

Reply from GO Outdoors - Wolverhampton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 2 out of 5 stars

Shopped here for many years and always…

Shopped here for many years and always had an extremey pleasant experience. Had to return an item today, not a good experience as the checkout operative was surly, and sullen. Not what i have cone to expect.

16 October 2026
Unprompted review
GO Outdoors - Wolverhampton logo

Reply from GO Outdoors - Wolverhampton

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

What can I say

What can I say, a lovely Montane windproof reduced down to £65 from £120! And not only that, free delivery to my local branch of Go Outdoors, which took only two days. Collection was easy, the staff were polite and overall I had an amazing experience. On a side note the online experience was great too, as my Go Outdoors membership card is now linked to my online account, thanks to Liz.

6 October 2026
GO Outdoors - Wolverhampton logo

Reply from GO Outdoors - Wolverhampton

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great

Great
It's brilliant to be able to use the Blue Light Card discount too.

15 April 2026
GO Outdoors - Wolverhampton logo

Reply from GO Outdoors - Wolverhampton

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great knowledge and help given by the…

Great knowledge and help given by the young lady working in the walking boots section . With a smile as well . Person serving me was also helpful. Great service all round.

14 October 2026
Unprompted review
GO Outdoors - Wolverhampton logo

Reply from GO Outdoors - Wolverhampton

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good prices and customer service

When l visited yesterday, all the staff were helpful in looking for shoe size, ensuring l had a changing room and also on the till when l had to renew my card. It is £5 for 12 months to join as a member and receive the discount, but it is quickly recuperated by the savings. The place is clean and tidy and from experience. l can say that the after service when returning an item is also done in a very polite and fair manner.

10 October 2026
Unprompted review
GO Outdoors - Wolverhampton logo

Reply from GO Outdoors - Wolverhampton

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Mell was extremely helpful in finding…

Mell was extremely helpful in finding the right size and boots for me. Abby on the till dealt with my purchase and ensure i received the correct discount

10 October 2026
Unprompted review
GO Outdoors - Wolverhampton logo

Reply from GO Outdoors - Wolverhampton

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Ann Marie on till was very friendly and…

Ann Marie on till was very friendly and helpful

10 October 2026
Unprompted review
GO Outdoors - Wolverhampton logo

Reply from GO Outdoors - Wolverhampton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

A mixed experience

A mixed experience- went in store to look at some decent walking boots but the only time I saw staff was as I walked out. So no advice given.
However, having purchased online (with a discount code), when I went to collect in store, staff were cheerful and helpful about boot care and additional products.

8 October 2026
Unprompted review
GO Outdoors - Wolverhampton logo

Reply from GO Outdoors - Wolverhampton

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Helpful staff

Helpful staff , served by Abiy good selection dog friendly

7 October 2026
Unprompted review
GO Outdoors - Wolverhampton logo

Reply from GO Outdoors - Wolverhampton

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

So much choice

So much choice! JJ was extremely knowledgeable on all the brands and knew exactly how to help me find what I was looking for. Sabrina was lovely and helped me get a membership and check out.

7 October 2026
Unprompted review
GO Outdoors - Wolverhampton logo

Reply from GO Outdoors - Wolverhampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A really very great store

A really very great store, although due to my cerebral palsy, I have much difficulties in purchasing footwear overall, but there was a really very young girl who actually did care and given me the most exceptional service provided!! 🥰 🤩👌 x

6 October 2026
Unprompted review
GO Outdoors - Wolverhampton logo

Reply from GO Outdoors - Wolverhampton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff at Go Outdoors Wolverhampton

Decided to return to camping after 20 years so i went to Go Outdoors Wolverhampton. I needed everything, I asked for help and a very nice guy called Ade stayed with me giving me sound advice on every item, going to the till I was served by Abiy, another very pleasant and helpful assistant, she certainly knew how to treat a customer. Thank you both for a wonderfull experiance at Go Outdoors

5 October 2026
Unprompted review
GO Outdoors - Wolverhampton logo

Reply from GO Outdoors - Wolverhampton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazingly friendly staff

Amazingly friendly staff! especially the member of staff that helped me to pick walking boots (3/10/26) im sorry I didn't catch your name. Also to ann-marie at the tills who was super upbeat and made it such a pleasant day.

3 October 2026
Unprompted review
GO Outdoors - Wolverhampton logo

Reply from GO Outdoors - Wolverhampton

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very polite helpful girl on the till

Very polite helpful girl on the till. Ann-Marie in wolverhampton branch

1 October 2026
Unprompted review
GO Outdoors - Wolverhampton logo

Reply from GO Outdoors - Wolverhampton

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

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