GO Outdoors - Wigan Reviews 

Had to write this review as soon as I got home as I was helped immensely by three wonderful ladies (Gemma, Mandi, & Michelle). Each one helped me either find and recommend the best walking boots that were far more comfortable for my feet than the ones I were looking at before; helped me locate and get the correct tent I was looking for from the website; and help me sorting the specific bundle for a camping stove set - all while rushing around for me and dealing with my lack of knowledge in certain areas. On top of all that, they helped me take my things to the till and also kept it safe next to the till as I was looking around for the things I needed. One of them (I cannot remember which name sorry!!) even brought some of my things to my car as I was packing.
Fab help/service, very good product knowledge, and kind and friendly all the while!

Ordered some clothing online to be delivered to store, received an email saying one item was unavailable, however none of my items were delivered and no refund given, tried to contact customer service, sent them an email with all the order details and got completely ignored, awful customer service!

Had an incredible experience with the Wigan store, very helpful and approachable staff. They had the patience to help guide me to what I needed. Definitely would go again just for the helpfulness.

I am extremely disappointed and annoyed with this specific place. I'm a scout leader and am absolutely appalled because my scout leader discount wasn't added on to the ending total and I was making a signifantly large purchase so I lost hundreds of pounds because of this employee not knowing how to do his job. My son was watching him on the screen and didnt see him add the discount on. I offered to show him my scout neckerchief and OSM status. But he persisted and didnt want to see it. After the fact my son mentioned that when he was typing in the discount no money change was shown when the discount was "added". I was also shopping for boots for my son and the employeeswhere non existent and were all talking at the tills and not doing there job. This is absolutelyunacceptable and i will be emailing the company to get my money back for the scout leader duscount not being added. Overall, I will not be returning to this specific location of go outdoors because of its employees.

Visited the store yesterday for some camping equipment and was helped greatly by Sue. She was very informative and really helped us in a friendly professional manner. A credit to the company. We will be back.

Visited the Wigan store recently, wanting to weigh up our options for upgrading some of camping equipment! We were help by the very knowledgeable Paul, guided us through the maze of camping gear with his excellent knowledge of tents, beds and kitchen equipment. We have visited many stores over our 12 years of camping and nobody has been as helpful as Paul was. Knowledgeable, patient and extremely polite throughout! What an absolute legend he is!! Thank you so much for all your assistance and we look forward to visiting again!! 5* all the way

Huge thanks to Mandi, she helped me and my partner throughout our somewhat difficult trip around the store 😂. Thank you so much, really asset to the company.

Excellent customer service. There is always someone to help with choosing the right one among hundreds of fabulous products. Been their customer since 2019 and never had an issue with my purchases. Well done guys.

Great experience, I bought a new pair of walking trousers but hadn't the foggiest which pair would suit best. I asked for assistance and Mandy helped me no end. Would definitely recommend 👌.

Went in for some camping gear, but wasn't too sure what i needed. Paul was really helpful and knowledgeable showing me types of tents and accessories. And the range they had was really great, will definitely be going back.

Was in the other day and couldn’t find what I was looking for, Mandy was incredibly helpful in finding my item. Lovely customer experience.

Visited Go outdoors wigan today and was served by Mandi on footwear. She was very helpful and knowledgeable on what kind of walking boot I needed,noting was too much trouble.. was really nice to see exceptional customer service does still exist.
Mandi is a credit to Go Outdoors!!!

visited the store looking for a new pair of walking shoes or boots, but with such a huge range on display I was struggling to choose. That’s when Mandy stepped in. She talked me through the different types and brands, asked about my intended use, and picked out several options for me to try.
After trying them all on, I left with the most comfortable boots I’ve ever worn. I can’t wait to put some miles on them.
A massive thank you to Mandy for her time, knowledge, and for helping me find the perfect footwear.

Very friendly and welcoming, Mandi was a great help answering questions and served with a smile. Great service thank you!

Great service and advice from Mandi when my son visited store to get hiking gear. He was very happy with his purchases.

Very helpful

Super friendly staff, happy to help with any questions or queries

Great shop, friendly staff.

Staff really helpful when ive visited nice layout and welcoming environment