GO Outdoors - Wakefield Reviews 

Emily provided exceptional customer service while helping me choose clothes for a recent holiday to the Peak District. Her knowledge was outstanding and every item she recommended was perfect for the trip. Thank you Emily, for your fantastic advice and excellent service!

Very happy with the help and service from Emily. She took us to what he needed. Excellent service. Thanks

Got a pair of sandals in August 25 went on holiday June 26 sandals started cutting into foot had a look at sandals on right on something was sticking out and cutting into my foot.
Took back to go outdoors on 25 June 26 spoke to Ken who said couldn't do any thing because they had been worn. I had only worn for under two weeks .After pointing out merrel 1 year guarantee he had a couldn't care less attitude and made a sarcastic remark when walking out.I don't expect anything will be done about this so I will be getting in contact with the manufacturer as well.

Excellent service from Emily who pointed out an offer that I had missed. Staff were very pleasant despite the fact that they were clearly suffering in the heat as there appeared to be no air conditioning in the store.

I was served by a staff member called Emily. She gave great advice and spent time in discussing my needs in terms of gear. She was polite and ensured I got what I needed.

Great
Found everything we needed a c Kaya at the till was amazing and helpful

The staff that served us were really helpful and friendly. Go outdoors have competitive prices and loads of stock.
Emma, on the till, was lovely. We'll be back! Thanks

Thank you to Kayla and Emma for their help this morning! Both did it with smiles on their faces. I found and bought exactly what I needed . Thanks again

Quick delivery

Excellent assistance by Emma. The car park needs attention.

Received great help from Emily who went out of her way to help us. A real asset, kind and knowledgable about stock, she helped us find the jacket we
wanted. A very pleasant experience.

Emily was so helpful in finding a Peter Storm flexible packing jacket.
Showing where they were.
Letting my grandson try which was suitable and so helpful in putting the others back for us. Bought the jacket and was very pleased with the customer service received.

Go Outdoors represents reasonable value compared to other options, plus you get to see the products before you buy them. However, you do need to be a member to take advantage of any discounted pricing. The cost is a reasonable £5 So it is that a couple of hours before visiting, and knowing my membership had lapsed, I went online to purchase membership.

What wasn’t made obvious was that you still get and need a physical card.

I’d imagined that in 2026 you’d be able to add a digital card to your Apple Wallet or similar, but no. I still had a membership number which was sent in an email within seconds of paying, but in store at the till, having picked up what I needed, I was told it wasn’t recognised and I needed to wait for the physical card (I’m still waiting for that by the way)

So, I asked could I use my Bluelight card instead? Normally, yes, but not without your membership number being active. The lady in the queue behind me (sorry for your delay) proudly told me that she had her membership card in her digital wallet on her phone. Strange.

I wasn’t prepared to pay the premium price without discount and so left empty handed.

At home I ordered online, using the membership number which worked, and selected click and collect. The items were ready within the same day and I collected them the following day.

As a final twist, whilst in store on the first visit, I’d asked the salesperson on the boot section about the sizing of the Brasher socks I was after. I was advised they tended to be a bit under size. So taking a 12 boot, I got the 12+ size. Turns out these were quite generous, so I needed a 3rd trip to exchange 2 pairs.

So, for me, they fall short of what would have been 5 Stars by virtue of otherwise helpful staff being bound by obstructive IT/policy.

Great staff, very helpful. Highly recommended.

Great choice in the store, and service from Mya 😁

My husband and I both needed new trainers. We went to Wakefield GoOutdoors and were served by Martin who was knowledgeable, helpful and very patient. We both got trainers which were a good fit.

We were served by a lovely lady called Leeanne. We found everything we needed.
We were served quickly and efficiently.

The assistant, Edward, greet me as soon as I entered the shop and asked if he could assist. As I was buying a rucksack he showed the variety and helped me decide which one was best for me. The lady, Leeann, at the till was friendly and assisted.

was served today by Ruth excellent service knew what she was doing absolute credit to go out doors wakefield very friendly many thanks

Came in looking for some salopettes and was helped by the lovely Ruth. Checked the sales items for me and we weren’t able to locate any in stock but really appreciate the friendly service :)