Jonathan was outstandingly helpful, bringing me several pairs of walking boots to try on, unasked. Yet not pushy and not sniffy about me wanting "cheap" boots. (Temporary pair while my expensive boots... See more
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See what reviewers are saying
Jonathan who served me in the women's shoe department was extremely helpful and efficient, even though their were a number of customers all trying on shoes at the same time. I am very pleased with my... See more
Company replied
Had the help of Johnathon from store today and trying to find the correct footwear that I required. He was very helpful indeed and got me the answers that footwear that I am looking for. Very warm and... See more
Company replied
I went in to try and find a replacement camping gaz fitting, which turned out to be too old fashioned to replace :( I was directed to the right place to look by a very helpful staff member (whos nam... See more
Company replied
Company details
About GO Outdoors - Taunton
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
UNIT 2-3, ST Johns Retail Park, TA1 2BB, Taunton, United Kingdom
- 01823 792992
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Taunton's Go Outdoors store…
Visited Taunton's Go Outdoors store looking for a pair of walking boots. JONATHAN assisted me with his knowledge and expertise on the various brands and fittings. Nothing was too much trouble for him. I came away with a pair of confortable and perfect fitting Meindl boots!
9 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Jonathan was so friendly and helpful at…
Jonathan was so friendly and helpful at the Go Outdoors in Taunton. Thank you! Highly recommend. :)
15 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Fantastic service
I has helped by 4 Go Outdoors employees across Taunton (3) and Bristol (1) and everyone was fantastic to a tee. I ended with the product I wanted and where another needed to be returned and refunded all ran smoothly and seamlessly. The team made shopping a joyous experience and I Iook forward to shopping there again.
4 September 2026
Reply from GO Outdoors - Taunton
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
We ordered the items online because the…
We ordered the items online because the sizes weren’t available in store they came quickly very good service
4 September 2026
Reply from GO Outdoors - Taunton
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Jonathan very helpful indeed.
10 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Love go outdoors!
Had a great experience at go outdoors. James was lovely, helped us out a lot and gave great advice. Love this place !!
9 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Went in to find some hiking clothes and…
Went in to find some hiking clothes and jade helped massively!! She helped find difference sizes, styles and fit to find one I was happy with and was so polite and professional! Thank you jade!
9 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Jonathan was super helpful and went…
Jonathan was super helpful and went further than the extra mile trying to find me some suitable outdoor trainers. Unfortunately I never found the right pair but his efforts in bringing out over a dozen to try really meant that I had the best opportunity to find something to suit. Thanks again for your extra help.
9 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Staff members were very polite and…
Staff members were very polite and helpful and was happy to help me out with buying my boots. Gave me some suggestion for a good boot for what I needed. Jonathan and Nic friendly and helpful
8 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Staff were helpful and friendly
Staff were helpful and friendly, especially Jonathan and we found exactly what we were looking for.
8 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great Experience.
Looking for advise on a new pair of boots, went to Go Outdoors. Jonathan couldn’t have been more helpful, advising not only on the likely problems of my old boots but options for new boots across the price range. This was the second time Jonathan has helped with a purchase in the last six months. No pressure just a genuine wish to help. Thank you.
7 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Taunton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from your footwear…
Excellent service from your footwear rep, Jonathan.
27 August 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Prepping for emergencies!
I visited Go Outdoors to purchase some items to prepare my household in the event of an emergency i.e. extended power cuts.
Alex helped me source what was on my list, and gave excellent help and product recommendations. He really couldn't have been more helpful, I am grateful, and now have more peace of mind should the unexpected happen. Thank you very much Alex! The store itself carries a nice variety of items for use in emergencies, so highly recommended.
7 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great customer service from Ella D this…
Great customer service from Ella D this morning. Polite, knowledgeable and keen to help. Walked out of the shop a very happy and contented customer.
3 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Exceptionally service from Alex in the…
Exceptionally service from Alex in the Staunton store who sold me an ex display tent.
2 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Really rude and unhelpful staff
Really rude and unhelpful staff. Very unprofessional.
31 August 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Jonathan has served us so many times…
Jonathan has served us so many times over the years, that it is a bit like catching up with an old friend. He is always friendly, helpful and knowledgeable about the products he is selling. He is our favourite member of staff.
25 August 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Daniel Anderson is a great addition to…
Dan is a great addition to your company, very helpful service
21 August 2026
Reply from GO Outdoors - Taunton
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Luc at the Taunton store was so helpful today.
Luc at the Taunton store was so helpful when we visited today. So much so that my wife went in for a hat and managed to spend £300 on numerous other unplanned purchases.
Luc deserves a pay rise!
30 August 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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