I ordered a winter coat for my Grandson online and saved the shipping costs by arranging to collect in store. The whole process was a painless and the staff could not have been nicer. If the coat doe... See more
Company replied
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We were served by the assistant 'Karen' as my wife and I were looking for 'approach' type shoes for everyday wear. She was very attentive to us both and was very happy to find different shoes for... See more
Company replied
I recently returned an online purchase to the Pallion branch, the staff were very friendly and helpful and had everything sorted within minutes. Really first class customer service, the store is well... See more
Company replied
Attended this store and was attended to by a lady called Sue. I have to say she was very helpful and patient whilst my grandson made his mind up. A credit to the store. Will use this store again
Company replied
Company details
About GO Outdoors - Sunderland
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Pallion Retail Park, SR4 6TY, Sunderland, United Kingdom
- 03443 876770
4.8
Excellent
2K reviews
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Attended this store and was attended to…
Attended this store and was attended to by a lady called Sue. I have to say she was very helpful and patient whilst my grandson made his mind up. A credit to the store. Will use this store again
23 October 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Sunderland
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Sunderland
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Bought my Grandson a winter coat.
I ordered a winter coat for my Grandson online and saved the shipping costs by arranging to collect in store. The whole process was a painless and the staff could not have been nicer. If the coat does not fit they will take it straight off you and return it!
I have shopped at several Go Outdoors stores and the staff have never disappointed. My recommendation is that you buy a discount card in store it will save you a fortune and you get texts for upcoming offers.
2 October 2026
Reply from GO Outdoors - Sunderland
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Go to place for most outdoor needs
Great range of products for most outdoors needs. Helpful, friendly staff who are there when needed. Some fantastic prices, especially if they’re on sale.
30 September 2026
Reply from GO Outdoors - Sunderland
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great customer service provided by Neil
Great customer service provided by Neil. Very knowledgeable about the type of walking boot I wanted and gave me a range of options from which I was able to make my choice from.
9 October 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Sunderland
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
2 local stores stock incorrect
2 local stores stock incorrect, hence online purchase.
25 September 2026
Reply from GO Outdoors - Sunderland
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Sunderland
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Merrell walking shoes.
Bought a pair of Merrell GTX walking shoes online. Brilliant shoes at a very good price. Collected from shop in only 3 days. Great service.
21 September 2026
Reply from GO Outdoors - Sunderland
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent all round
Excellent all round. Firstly, free trollies outside the front door. Served by 4 female staff members on my visit. All very polite and friendly and helpful as I needed to send my trolley up in the lift and back down again. Bought everything I needed. Sue helped me become a member for a fiver and I saved 67 pounds at the till. Left the store feeling very happy. Store was clean and well laid out and plenty stock. Plenty free car parking. Would recommend. Thank you Sunderland store!
30 September 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The excellent store assistant 'Karen'…
We were served by the assistant 'Karen' as my wife and I were looking for 'approach' type shoes for everyday wear.
She was very attentive to us both and was very happy to find different shoes for us to try on in the correct sizes.
Eventually we settled on a pair of size 3 Peter Storm's for my wife and a pair of size 10 Columbia's for me.
A very satisfying experience overall and we shall return.
28 September 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Brilliant!
Really glad we came here for the sons bike instead of another local retailer!
We spoke to a brilliant gent called David. He took the time to ensure the bike was a perfect fit & assembled correctly, really showed a genuine interest, even getting a high five from the son on the way out!
We will definely return for our next purchase.
26 September 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
I recently returned an online purchase…
I recently returned an online purchase to the Pallion branch, the staff were very friendly and helpful and had everything sorted within minutes. Really first class customer service, the store is well worth a visit.
15 September 2026
Reply from GO Outdoors - Sunderland
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I was served by a lovely lady named…
I was served by a lovely lady named sue, she was very helpful and made time to help me when I was struggling with the membership. She was very patient with me and made my day. Thank you sue
15 September 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Sunderland
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Very pleased with my service from Asha…
Very pleased with my service from Asha today she was very helpful and a lovely young girl and helped me find everything that I needed.
19 September 2026
Unprompted review
Reply from GO Outdoors - Sunderland
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
I rang the the night before to enquire…
I rang the the night before to enquire if the had a particular size and style of sandal . I was told they did and kept it for me to collect the next day as I didn't live close by.
They immediately got them for me .
Great service ( had broken a toe and needed that shoe to be able to go on holiday)
19 September 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Reasonable prices and for a beginner…
Reasonable prices and for a beginner needing help in the fishing department,
Nathan was amazing.
Very knowledgeable individual and I will be going back for more equipment and advice!
17 September 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Really good advice and service from…
Really good advice and service from Drew and Ruby. But then again no surprises in this store as the staff are always friendly, knowledgeable and efficient. Been before and will return again.
9 September 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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