GO Outdoors - Sheffield Reviews 

2,508
•
TrustScore 5 out of 5

4.8

Hill Street, S2 4SZ Sheffield, GB

•

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Rated 5 out of 5 stars

Had a great experience today looking for a mountain hiking backpack. I was debating between three packs and Hazel the assistant was so helpful explaining all the features of each pack and how to ge... See more

Company replied

Rated 5 out of 5 stars

Brilliant service by Helen. Not pushy at all but helped me to choose the product that was right for me. She even did an online search to price match it and so saved me an extra £30. I definitely recom... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience at the Sheffield store, as always! We went in to get my husband a new pair of walking boots and were looked after by Sam. He was incredibly helpful, super friendly, and took a gen... See more

Company replied

Rated 4 out of 5 stars

Good range of footwear , helpful staff. Excellent value for money however noticed a lack of walking jackets but a seemingly big range if women’s dresses etc on sale. Thought I’d wandered into Marks an... See more

Company replied


Company details

  1. Camping Store
  2. also in
  3. Activewear Store
  4. Bicycle Store
  5. Climbing Club
  6. Horseback Riding Service
  7. Running Store

About GO Outdoors - Sheffield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,508)

36,605 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly experience in Go Outdoors

Enjoyable and successful shopping trip

15 October 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

I had done some research on my Rab ladies parka coat but I couldn’t find it so I was approached by Milton he could see I was struggling he found what I was looking for also he was really helpful looking for some waterproof trousers He was really helpful very good customer service Lisa was also helpful finding our old membership card and renewing our address

16 October 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had a great experience today looking for backpacks

Had a great experience today looking for a mountain hiking backpack. I was debating between three packs and Hazel the assistant was so helpful explaining all the features of each pack and how to get the right fit to help me decide, her knowledge was invaluable. Thanks Hazel you gave me fab service.

15 October 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant service by Helen

Brilliant service by Helen. Not pushy at all but helped me to choose the product that was right for me. She even did an online search to price match it and so saved me an extra £30. I definitely recommend Go Outdoors Sheffield for great customer service.

12 October 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service today

Excellent service today ! Staff brilliant

12 October 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

Delivery late, next day delivery took 3 days again!

Whilst the item I purchased was ok. Again I paid for next day delivery and it took 3 days so not a good service!

18 September 2026
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic service by Lisa

Fantastic service by Lisa! Really helpful and lovely - highly recommend!

5 October 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Decent gear

Decent gear, reasonably priced. The staff were very friendly and helpful and they knew where everything we wanted was. There were enough staff around to answer questions and then check us out quickly when we were ready to go.

1 October 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Alex ( bike technician)

Alex ( bike technician) went beyond my expectations when maintaining my new e-bike - checked details of spokes with manufacturers and resolved situation for safety & assurance. Really appreciated the effort and support. Thanks Alex
Excellent customer service 👍🌟

1 October 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shop

Great shop, good value and helpful staff. Lisa on tills was very informative about returns.

30 September 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic experience at the Sheffield…

Fantastic experience at the Sheffield store, as always! We went in to get my husband a new pair of walking boots and were looked after by Sam. He was incredibly helpful, super friendly, and took a genuine interest in our outdoor hobbies. Thanks so much, Sam—top-tier service!

26 September 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant store and amazing products

Brilliant store and amazing products - Sam had been extremely helpful on the backpacks very friendly and knowledgeable would definitely recommend to go shop if you friendly and good service

26 September 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing store

Amazing store with amazing prices Staff were all friendly Sam at checkout was a delight such good service and made things a lot more easier!

25 September 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent Service and quality

Excellent Service and quality, no issues at all!

1 August 2026
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Just spoke to Kieran at the Sheffield…

Just spoke to Kieran at the Sheffield store who was extremely helpful and took time to help me with a specialist part, even checked with other stores to help me find the best place to go to. Absolutely fantastic! Thank you.

20 September 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant store

Brilliant store - always helpful, well informed staff and a great selection of everything you need to get outside! Lisa on checkout was particularly helpful, informing me as a Scout leader I get an extra 15% off - nobody in our club knew about it!

14 September 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

It was my first visit and I was very…impressed

It was my first visit and I was very impressed, the store was well organised and had a good selection of clothing, footwear, camping and fishing gear for all budgets.
What really stood out for me was the customer service, the staff members that helped me, Raf, Nicole and Abby were friendly, patient and genuinely knowledgeable, they took time to answer my questions and helped me find exactly what I needed.
I also signed up to the membership which is a no brainer to make the most of their discount prices, the whole process was quick and smooth.
I will definitely be going back.

14 September 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Price and variety.

Price and variety.

3 September 2026
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service,would recommend..

4 September 2026
Unprompted review
GO Outdoors - Sheffield logo

Reply from GO Outdoors - Sheffield

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

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