Laura was brilliant when helping me find the right walking boots for my 30 mile charity walk this coming Friday 18th September. I have metal plates in my left ankle and she couldn't do enough to hel... See more
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See what reviewers are saying
We went into the Peterborough branch to purchase our first tent. We’re complete beginners and added to that I’m a full time wheelchair user which comes with its own complications. We asked to speak wi... See more
Company replied
Most of your staff were extremely helpful but this was let down by the person that checked us out. She charged us for a new bottle of gas (£30 pound extra) and when we raised the issue there were no a... See more
Company replied
Went in looking for a technical hiking boot for Kilimanjaro. Jackie was very helpful in identifying the perfect boot, even though my sizing was tricky due to normally needing a half size. She was pati... See more
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Company details
About GO Outdoors - Peterborough
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Saville Road, Westwood, PE3 7PR, Peterborough, United Kingdom
- 01733 797038
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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First time hiker
First time hiker - I can't recommend Jackie enough. I have large, wide feet and needed some walking boots for a trip in June 26. I'd been putting it off (not knowing what to expect) but Jackie answered all of my questions and had loads of suggestions for boots to try. She helped me find the perfect pair and I can't wait for my walking weekend. Thank you so much for a really positive experience.
25 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Very polite/helpful staff member
Went into store with my son looking for some fishing bits, I’m clueless when it comes to fishing but Matt in the fishing area was such a great help, very keen to help and get you the best for what you need. Very polite/helpful staff member 🙂
1 April 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent service from a very pleasant and helpful member of staff.
Excellent service from a very knowledgeable member of staff (Tom), he took time to explain the merits of a range of hiking books and shared his experiences of walking the terrain which we, as novices, greatly appreciated.
28 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
We were very well assisted by Sue…
We were very well assisted by Sue Gordon when choosing our walking boots. She was knowledgeable and friendly and made shopping a pleasure!
26 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Walking boots with Tom
Tom, who helped us yesterday, was brilliant. He was more than helpful, without being pushy, and very knowledgeable about the walking boots we were buying. He also checked in with us while we were still shopping, and took our purchases to the till for us so we didn't have to carry them round the shop. Very polite. Very helpful. Thank you Tom.
28 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great shopping experience
Great shopping experience. Very helpful staff, especially Tom.
28 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff…
I bought a pair of walking boots and needed to try on many pairs before I found the right pair for me. Tom was exceptionally helpful, knowledgeable and patient. Individual service makes all the difference.
28 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Tom could not have been more helpful
Tom could not have been more helpful. Patient, informative and friendly. An asset to your company.
28 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
The guy in the bike department was…
The guy in the bike department was brilliant .he sorted my bike very quickly would recomend this to anyone
28 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Five star service
Visited this store last night and want to say absolute five star service from Matt he was brilliant with helping my son to choose walking boots, he chatted directly to him, was pleasant, funny and just overall great! He is a credit to the store. Also want to give a shout out to the girl who was on the till that evening didn't catch her name (dark hair) she was lovely and also a credit to the store. Always a clean, tidy, well set out store.
26 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Julia & Katie were so friendly &…
Julia & Katie were so friendly & helpful, we absolutely love Go Outdoors !
15 January 2026
Unprompted review
Reply from GO Outdoors - Peterborough
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Very friendly and helpful staff
Very friendly and helpful staff.
Laura Ng went out of her way to be helpful.
Very impressed.
26 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Laurangt Sue was such a superstar today…
Laurangt Sue was such a superstar today and made my day with her friendly attitude. I had a query with some binoculars and she could not do enough to help me. She was approachable and resolved my query really easily. Thank you - you are a brilliant example of customer service and put a smile on my face for the rest of the day!
25 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Sue Gordon gave expert advice on…
Sue Gordon gave expert advice on walking boots for DofE and was incredibly helpful on all things DofE
25 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Peterborough
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very good service at GO Outdoors…
Very good service at GO Outdoors yesterday. Sue Gordon was particularly helpful and she certainly knew her stuff when it came to walking shoes & related equipment.
19 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Click and collect plus
Bought the awning rail extension online and had a great experience in store collecting it. Very pleasant and professional member of staff served me.
12 March 2026
Reply from GO Outdoors - Peterborough
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Orders kept getting cancelled
I ordered a coat 3 times and every time the order got cancelled, went to a store an hour and a half Away as they said they had one in stock, yet again nothing when we got there. ( I tried ringing before hand but no answer)
11 March 2026
Reply from GO Outdoors - Peterborough
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Helpful staff.
We were served by Jackie who was very helpful. She provided lots of helpful information. I would have given 5 stars if there had been more stock of different sizes of shoes.
17 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Susan was particularly helpful
Susan was particularly helpful and attentive to my needs and requirements today. She went the extra mile and nothing was too much trouble. Marvellous
12 March 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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