Nice well laid out shop, seems to concentrate more on the clothing side, which seemed to take up half the shop. I was looking for a small air beam tent and a fisherman type campbed..the tent I eventua... See more
Company replied
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See what reviewers are saying
I was served by Michelle today at Penrith. I was looking for some new hiking shoes as my old ones are ruined. Michelle was extremely helpful and knowledgeable, probably the best customer service that... See more
Went in looking for a pair of walking shoes and I was struggling to find any good wide fit options. A member of staff, Tony, walked me through various options and was very accommodating and helped me... See more
Company replied
Very good selection and excellent service from Michelle. Helped make sure the boots for my son were the right ones and gave great advice.
Company replied
Company details
About GO Outdoors - Penrith
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Ullswater Road, CA11 7EH, Penrith, United Kingdom
- 01768 800667
4.9
Excellent
4K reviews
Asks customers to review
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Michelle was very helpful and…
Michelle was very helpful and informative. Made sure my daughter's walking boots fit well and she was happy with them
25 October 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Michelle was great
Michelle was great with kids trying on their shoes and very knowledgeable about the walking boots. Thank you
25 October 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Michelle was lovely and a great help!
25 October 2026
Unprompted review
Reply from GO Outdoors - Penrith
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Tony was very helpful and friendly
Tony was very helpful and friendly , helped us with getting some walking shoes made the experience very easy for us .
24 October 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Michelle was so patient with the kids…
Michelle was so patient with the kids trying shoes on - really helpful, lovely service
24 October 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Very helpful
Very helpful. Got what we were looking for. Lady in the footwear section excellent
24 October 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Thanks to Tony on the footwear…
Thanks to Tony on the footwear department, very genuine, friendly, helpful!
22 October 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Tony was excellent
Tony was excellent - very helpful and knowledgeable
15 October 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Went in looking for a pair of walking…
Went in looking for a pair of walking shoes and I was struggling to find any good wide fit options. A member of staff, Tony, walked me through various options and was very accommodating and helped me find a pair that fit perfectly. Very pleased with the customer service and would shop here again if I was in the region
23 October 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Was served by the lovely Tony who went…
Was served by the lovely Tony who went above and beyond when purchasing some new walking boots
8 October 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I was served by Michelle today at…
I was served by Michelle today at Penrith.
I was looking for some new hiking shoes as my old ones are ruined. Michelle was extremely helpful and knowledgeable, probably the best customer service that I can remember. I don’t normally write reviews but I felt like Michelle should have some recognition.
21 October 2026
Unprompted review
Plenty to look at & shop well stocked…
Plenty to look at & shop well stocked with all that is needed and staff were very polite
6 October 2026
Reply from GO Outdoors - Penrith
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Thank you Michelle 😊
Michelle was very helpful to help me to pick what shoes I want
20 October 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Boots needed for walking dog …
Looking for walking boots and got excellent service from Michelle.
Very patient and kind, explaining different attributes of the boots.
I'm sure the boots I bought will be suitable for my dog walks.
19 October 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Tony was so helpful and patient with my…
Tony was so helpful and patient with my indecision re hiking boots for everyday dog walking. Thank you for your help and advice, you were brilliant.
16 October 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Michelle helped me choose the Peter…
Michelle helped me choose the Peter Storm women’s black/purple flight walking trainers. They are so comfortable and good quality. Thank you for your helpful, cheerful and friendly pointers. This lady is a real asset to your store.
2 October 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Had a fantastic experience with Philip…
Had a fantastic experience with Philip when he worked on my bike.
He was very helpful, informative and took the time to not only explain what was wrong - but to keep me updating every step of the way whilst completing the work required
An asset to the store and will happily recommend
14 October 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Tony was brilliant in assisting my…
Tony was brilliant in assisting my partner in which outdoor hiking boots was most suitable for him, he went beyond and above to find him the right pair and sizing for him to be comfortable throughout our upcoming hiking holidays.
This man is a credit to you’re store!
Thanks Tony!
12 September 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Went to the shop for walking shoes
Went to the shop for walking shoes. There was a reasonable selection and Tony was very helpful regarding waterproofing and comfort
10 October 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Walking Boots
Went in for some new walking boots and Tony was a fantastic help! He was helpful and knowledgeable about the different kinds of boots and I was able to get sorted with a pair that suited me
10 October 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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