Helen served us, and was particularly helpful. She searched the stockroom for my particular request and, although what I wanted was no longer in stock, she was happy to assist. Discovering that we we... See more
Company replied
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See what reviewers are saying
Helen was Fantastic, super informative and polite she really made us feel welcome with no pressure to buy at all Absolute pleasure and the other lady downstairs was also Amazing 5***** to all the st... See more
Company replied
Location is bang on the high street just where you need it, we required some wellies so headed upstairs. Jet was most welcoming and helpful with our request. My 2 year old found a sweeping brush and s... See more
Company replied
Saw some walking shoes in the window so popped in. Found a great pair but had an appointment elsewhere. The member of staff put them aside for half an hour. Perfect shoes so bought them. Whilst there... See more
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Company details
About GO Outdoors - Llandudno (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
34 Mostyn Street, LL30 2RP, Llandudno, United Kingdom
- 01492 552111
4.9
Excellent
846 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Entered the shop looking for a fleeced…
Entered the shop looking for a fleeced jumper , spoke with staff member Ashley , he was extremely helpful
20 September 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Very helpful
We were served today by Ashley who was very helpful, polite and engaging.
19 September 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Staff were very friendly and Gareth was very helpful.
Staff were very friendly and Gareth was the staff member who served me. I was after some trainer socks that were not on the shelves but he went upstairs and got some from the stockroom for me. Was very helpful and sorted us right out. Would definitely recommend this shop.
27 August 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent
Excellent, friendly service as always. Nothing is too much trouble. They know their stuff too! Why would I go elsewhere for outdoor gear?
28 August 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very helpfull service…
We were served by Martin who was very friendly ,efficient and helped us find what we needed.
31 August 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Well done for efficiency Ashley at…
Well done for efficiency Ashley at Llandudno express
27 August 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Tricia was really helpful
Tricia was really helpful. Short staffed though! Had to come back as there was only two people to man both upstairs and downstairs. Not practical in the summer. Cannot fault the customer service considering the circumstances though
24 August 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Tricia & Gaz made the experience very…
Tricia & Gaz made the experience very memorable and easy, offering us expert advice and tailoring the profuct recommendations to our needs. My only issue was with the store as my dad walks with a stick, the stairs were very difficult for him and what we needed was upstairs. However, that's nothing to do with the staff who were exceptional!
11 August 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Suberb staff members
After ordering items online and having order canceled then reordering, to then go in-store to find out it was not available for collection. The staff at Llandudno Ethan and Cally where friendly and very helpful despite my possible grumpy attitude. Having realised I had made a mistake they were happy to continue to help me regardless of my autism and any difficulties I had with company process. Then traveling to the Bangor store to find out my phone had ran out of battery. To the rescue Nia who was happy to lend a charger so I could pay for my items and have a successful camping trip over the weekend.
20 August 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Llandudno (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Good experience Knowledgeable member of staff and good…
Knowledgeable member of staff and good service.
15 August 2025
Reply from GO Outdoors - Llandudno (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful sales staff, good range
Ethan was incredibly helpful and knowledgeable about what we were looking for. He was honest about which brands and products matched what we were looking for and at the right price points. He was never pushy but suggested some things we needed on top. We are very happy with our purchases and would recommend the shop based on our experiences there.
4 August 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Brought a small back pack
Brought a small back pack, a pair of laces, and updated my membership.
Ashley was very helpful.
31 July 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Go Outdoors Llandudno
Really good range and choice
Friendly and helpful staff especially Tricia who helped us
Will go again
27 July 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent service.
They had exactly what I wanted at a great price. Yet again another great service from the Llandudno store. Thank you.
17 July 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I was looking for a pair of walking…
I was looking for a pair of walking boots. I tried a few pairs on and Helen was very helpful. I bought a pair at a very good price. I felt very relaxed in the store and was not rushed .
Thank you.
16 July 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The team in the Llandudno branch were…
The team in the Llandudno branch were lovely and super helpful. Thank you
15 July 2025
Reply from GO Outdoors - Llandudno (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Llandudno (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Excellent service in purchasing sandals
Very good service from assistant Helen when purchasing a pair of sandals. Friendly, helpful and informative.
John
7 July 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Lovely staff who were very helpful.
Lovely staff who were very helpful. Had size of shoe I required and were more than happy to chat whilst I tried them on.
9 July 2025
Reply from GO Outdoors - Llandudno (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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