I brought in a multitool with a missing part. Vicky dealt with the issue very well. She offered an alternative unit which also turned out to be defective. She then used her initiative to find a soluti... See more
Company replied
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Ok so was in here today with my girlfriend, just normal day, took our items to the till to pay both in great mood and the woman that served us was by far the most horrendous person you could ever want... See more
Company replied
Went into your Liverpool store today near Crosby to buy some clothes for my wife . A young lady named Annamay served me . Young lady in her twenties, with coloured hair . I am a retail manager of 35 y... See more
Company replied
We haven't bought any camping gear for 20 years or more so its all new to us. Inflatable tents, rechargeable lamps, self inflating mattresses. The staff at your Bootle branch could not have been more... See more
Company replied
Company details
About GO Outdoors - Liverpool
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
107 Rimrose Road, Bootle, L20 4HN, Liverpool, United Kingdom
- 01513 059590
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Faulty Leatherman
I brought in a multitool with a missing part. Vicky dealt with the issue very well. She offered an alternative unit which also turned out to be defective. She then used her initiative to find a solution that we could both accept. Throughout I was dealt with politely and respectfully. Well done Vicky!
7 September 2026
Unprompted review
Reply from GO Outdoors - Liverpool
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Horrible manager
Found a rip in a recently bought Berghaus tent which we paid a lot of money for and was rudely refused to return it by the manager. He made it look like it was our fault when all we did was prop it up in our garden to test it out. Very disappointed.
3 September 2026
Unprompted review
Wow the rudeness of the colleague on…
Wow the rudeness of the colleague on the till was appalling needs to go back and do basic training on her manners. No please, no thank you, no smile just pure attitude. If you don't like working in retail don't work it's a choice.
29 August 2026
Unprompted review
Reply from GO Outdoors - Liverpool
Thank you for your review. I am sorry to hear about your recent experience in store and that the service you received did not meet your expectations.
Providing friendly and helpful customer service is something we take seriously, so I apologise for the disappointment caused by this interaction.
We have reached out to you via the email address provided on your review to obtain further details about your visit. Once we receive this information, we will ensure the matter is raised with the store management team so that it can be fully reviewed.
Thank you for bringing this to our attention, and please accept our sincere apologies for the experience you encountered.
Kind Regards
GO Outdoors Customer Care
My visit time buying for Liverpool go…
My visit time buying for Liverpool go out doors had a very good experience Ken was very helpful and sourced every item I ask for was a very kind and got me in my camping spirit thanks Ken
25 August 2026
Unprompted review
Reply from GO Outdoors - Liverpool
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Advise from the Bootle store in…
Advise from the Bootle store in Liverpool was excellent I was told all the options for my needs I selected the tent best suited for my expeditions. I would highly recommend equipment bought from go outdoors.
18 August 2026
Reply from GO Outdoors - Liverpool
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Superb customer service from Becky and…
Superb customer service from Becky and Aimee, sorted out my order quickly and helped me get what I needed, thank you so much for your assistance
25 August 2026
Unprompted review
Reply from GO Outdoors - Liverpool
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
My first visit to GoOutdoors looking for a suitable tent.
It was my first visit to GoOutdoors and the staff were all very helpful and nothing was too much trouble. Especially helpful was Becky who listened to my many questions and went out of her way to answer and get me the best product for my needs. Thank you GoOutdoors.
24 August 2026
Unprompted review
Reply from GO Outdoors - Liverpool
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I ordered two products in the buy 1 get…
I ordered two products in the buy 1 get 1 half price, because one of the items was out of stock I was refunded. I think in the future you could offer the option of a refund or wait for the item to come back into stock. Now I'll miss out on the chance to getting the purchase for half price. It's a little frustrating.
10 August 2026
Reply from GO Outdoors - Liverpool
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Awful staff , abusive and rude, 17/17 till 01400/6
Ok so was in here today with my girlfriend, just normal day, took our items to the till to pay both in great mood and the woman that served us was by far the most horrendous person you could ever want to come across, she spoke to both of us like crap, was extremely rude, and just out of nowhere, wasn't expecting it. Absolute disgrace how she has any sort of job near customer service. Shocked. Won't be going back there
22 August 2026
Unprompted review
Reply from GO Outdoors - Liverpool
Thank you for your review.
We're sorry to hear about your recent experience at our Liverpool store and appreciate you taking the time to bring this to our attention.
Thank you also for providing your contact details via Trustpilot. We have contacted you by email to obtain further information regarding your visit and the concerns raised in your review.
Once we receive your response, we will be able to investigate the matter fully with the store and provide you with a response.
We look forward to hearing from you and apologise for any disappointment caused.
Kind Regards
GO Outdoors Customer Care
Great service
Appreciated staff holding my order for a couple more days outside the 7 day collection time.
6 August 2026
Reply from GO Outdoors - Liverpool
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great and helpful staff.
12 August 2026
Reply from GO Outdoors - Liverpool
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Liverpool
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Top quality goods and services helpful…
Top quality goods and services helpful and efficient
3 August 2026
Reply from GO Outdoors - Liverpool
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Liverpool
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Liverpool
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Aimee served me today and she was…
Aimee served me today and she was absolutely amazing. She was so patient with helping me at the till. Her calm manner helped me when having technical issues with my bank card. She is a credit to the aintree store. Thank you so much Aimee.
6 August 2026
Unprompted review
Reply from GO Outdoors - Liverpool
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I was served originally Adam L who…
I was served originally Adam L who helped me with the purchase of my Berghaus air tent and gave great advice. It’s refreshing to have such good customer service and attention to detail, which made the shopping experience easy. Thank you.
6 August 2026
Unprompted review
Reply from GO Outdoors - Liverpool
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Order out of stock and cancelled
I ordered numerous items and paid to collect. One by one every item I ordered was cancelled due to not being in stock. The items weren’t cancelled at the same time but individually which took over a week, delaying my purchase from another company.
I did email the company for clarification if my whole order will be cancelled due to timescale I needed to order elsewhere but they reassured me the rest of my order will be ready for collect. It was then cancelled days later.
20 July 2026
Reply from GO Outdoors - Liverpool
Thank you for your review.
We understand how frustrating it can be when parts of your order are cancelled and we are sorry for this happening. Having checked your order we can see that the cancellations occurred due to stock errors, we aim to ensure our stock is accurately reflected on our site however errors can occur.
We appreciate that this is the not outcome you were wanting for you order. We have reached out to you via the email address on your order to discuss the collection status of the rest of your order, please check your inbox shortly.
Kind regards
GO Outdoors Customer Care Team.
Back to the outdoor life after 20 years!
We haven't bought any camping gear for 20 years or more so its all new to us. Inflatable tents, rechargeable lamps, self inflating mattresses. The staff at your Bootle branch could not have been more helpful. We probably had over an hour of questions about equipment and it was all answered with great patience, as much detail as we wanted. Seriously impressive staff. Shout out to Morgan and Chris, the regional. Thank you
1 August 2026
Unprompted review
Reply from GO Outdoors - Liverpool
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Go Outdoors Customer Care Team
Went into your Liverpool store today…
Went into your Liverpool store today near Crosby to buy some clothes for my wife . A young lady named Annamay served me . Young lady in her twenties, with coloured hair . I am a retail manager of 35 year and appreciate excellent customer service . This young lady has exceptional customer service and I would love more people like her working for me , she is a credit to you company and I would love her working for me . I got everything I need with 5 star service , thank Annamay, you made my shopping experience, thank you
1 August 2026
Unprompted review
Reply from GO Outdoors - Liverpool
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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