Recently visited the store to return 3 items. Had no issues with 2 of the items but the third item didn’t come up on the system. However, Linzi, Fred & Paige went above and beyond to resolve the issue... See more
Company replied
Location
Switch locationLaunceston Retail Park, Hurdon Road, PL15 9DJ Launceston, GB
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See what reviewers are saying
Paige at the register was wonderful, helpful and kind. The young man that sold us our shoes was knowledgeable, agreeable and helped us until we got the perfect Merrill's for me and my husband. He la... See more
Company replied
Charlene was on top form, ensuring that customers knew about deals, discounts, membership and Blue Light card options. As a support worker in a care home, I really appreciated that. Go Outdoors is alr... See more
Company replied
Very helpful staff in the shop helped me return the sandals I had bought online which were too big and not quite what I wanted. The return process was made very simply and I received the refund strai... See more
Company replied
Company details
About GO Outdoors - Launceston
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Launceston Retail Park, Hurdon Road, PL15 9DJ, Launceston, United Kingdom
4.9
Excellent
2K reviews
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Very helpful staff in the shop helped…
Very helpful staff in the shop helped me return the sandals I had bought online which were too big and not quite what I wanted.
The return process was made very simply and I received the refund straight away.
20 August 2026
Reply from GO Outdoors - Launceston
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent customer service
Recently visited the store to return 3 items. Had no issues with 2 of the items but the third item didn’t come up on the system. However, Linzi, Fred & Paige went above and beyond to resolve the issue. Even when hitting a brick wall trying to contact the Coventry branch where I purchased the items. Coventry was not answering the phone which does not surprise me as the customer service there was not as good as the Launceston branch. Linzi did not give up to resolve the issue, great service by all thank team.
29 August 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Launceston
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
I needed some new walking trainers
I needed some new walking trainers. I was assisted by Freya in the Launceston branch. A very personable and knowledgeable young woman. She listened to my requirements, asked some additional qualifying questions, I mentioned that I had shortlisted one pair from internet reviews, which Freya showed me but she also recommended a different pair, after discussing the pros and cons I decided to go with Freya's recommendation and after a small walk in them this afternoon I'm pleased I did as they ticked all of my boxes. Freya is clearly an asset to Go outdoors, it's nice to receive such great, in hurried and knowledgeable customer service
30 August 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Paige at the register was wonderful, helpful and kind.
The young man that sold us our shoes was knowledgeable, agreeable and helped us until we got the perfect Merrill's for me and my husband. He later helped us in a different part of the store. Top notch service!
30 August 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Freya asked the right questions and…
Freya asked the right questions and gave the right answers
Really helpful
30 August 2026
Unprompted review
Reply from GO Outdoors - Launceston
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Thank you Freya
Thank you Freya, you were so polite and helpful, listening to exactly what we wanted. Thanks for the advice
30 August 2026
Unprompted review
Reply from GO Outdoors - Launceston
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Paige was very helpful
Paige was very helpful. She encouraged us to become members, and we saved nearly 50% on the cost of our equipment.
30 August 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Launceston
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Helpful and informative staff members
Helpful and informative staff members. Paige definitely deserves that bonus
30 August 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Great customer service, particularly Charlene who went above and beyond to help me on two separate occasions to buy hiking boots and trail shoes, with her help I now have shoes perfect for hiking and long walks. Highly recommended
25 August 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Staff very helpful.
From a phone call the Staff reserved a product for me. It was available when I arrived but in fact I chose a different product. Good range to choose from. Staff very helpful.
28 August 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Easy to park. Nice staff
Easy to park. Everything we needed was easy to find .we were served by Rebecca. Who was very polite .she had really bad hiccups when we walked in and still served us in a professional manor. I waited till she was detracted serving us and I made her jump the hiccups went .she thanked me laughed and carried on. She is a asset to your company
14 August 2026
Unprompted review
Reply from GO Outdoors - Launceston
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent in shop service at Launceston
11 August 2026
Reply from GO Outdoors - Launceston
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
The best staff ever.
We were served by a wonderful assistant called Freya. She was so friendly, helpful and patient with a lovely smile and sense of humour. Probably the best shop assistant we have ever encountered. The store is well stocked, light and airy and easy to locate what you're looking for.
25 August 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Incredibly friendly staff extremely…
Incredibly friendly staff extremely helpful, was served by Phil and Linzi taken immediately to an item which I could not find! Great choice for all things outdoors!
22 August 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Visited the Launceston branch and Freya…
Visited the Launceston branch and Freya was very helpful and knowledgeable about the products. Nothing was too much trouble for her and she gave great help and advice, which was much appreciated.
22 August 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Mandy at the Launceston branch provided…
Mandy at the Launceston branch provided excellent service when i went to the branch in July. I needed a new pair of walking/hiking boots. Mandy gave excellent advice and was patient while i tried many different styles. I purchased the exact pair of Boots I needed and am very happy with them.
Thank you Mandy and the team @ Launceston
25 July 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Launceston
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Charlene was on top form
Charlene was on top form, ensuring that customers knew about deals, discounts, membership and Blue Light card options. As a support worker in a care home, I really appreciated that. Go Outdoors is already one of my absolute favourite shops and now I'm even more impressed. Thank you, Charlene!
21 August 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
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