We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake dis... See more
Company replied
Location
Switch locationNew Street 17, LA1 1EG Lancaster, England, GB
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See what reviewers are saying
Seth gave me time to consider what I was looking for before offering additional support and information as I required it. He was courteous and proactive without being “pushy”. I found his product know... See more
Company replied
Walked in nervous with no clue about hiking but wanted some leather boots to add to my blue jean lumberjack aesthetic. A very nice and friendly man named Chinmaya greeted me as I walked in and when I... See more
Company replied
After trudging round Lancaster looking for a pair of walking boots my partner suggested go outdoors a great result not only I got fixed but my partner purchased a pair to! 👍 Abig thank you to Chinmay... See more
Company replied
Company details
About GO Outdoors - Lancaster (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
New Street 17, LA1 1EG, Lancaster, England, United Kingdom
4.9
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Kit for for a trip to Norway.
Great help and advice from Isaac and Seth to help choose equipment for a winter trip to Norway. Pleased with the prices. Definitely use this store again.
15 October 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent customer service
Isaac was very helpful with suggesting the right shoes for me. Great service!
13 October 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Super helpful staff
The young fella who helped me out with choosing a new pair of boots really knew his stuff and was super helpful 😃
10 October 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Courteous and proactive expertise without being “pushy”.
Seth gave me time to consider what I was looking for before offering additional support and information as I required it. He was courteous and proactive without being “pushy”. I found his product knowledge very impressive, and the humour and accessibility he used to share what he knew made it easy for me to reach a decision and complete my purchase. Excellent.
30 September 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Go Outdoors Customer Care Team
Helpful and professional staff
Friendly, knowledgeable and helpful staff (Seth). Great advice and an interest in what objective of my purchase was for.
22 September 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Henry was very helpful and informative
Henry was very helpful and informative
16 September 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Fantastic service from Seth and the…
Fantastic service from Seth and the team. Patient, knowledgeable, respectful and built great rapport. Would highly recommend for service, value and quality. Thanks, Steve
16 September 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Really nice and helpful staff
Really nice and helpful staff. Would happily go there again.
10 September 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
HiGear rechargeable Camping lantern
Great product (HiGear rechargeable camping lantern)
Variable power with very bright max power.
23 August 2026
Reply from GO Outdoors - Lancaster (Express)
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
I went to Go Outdoors Lancaster store
I went to Go Outdoors Lancaster store, I needed a new pair of Walking.
Simon and Lewis were super helpful and very knowledgeable bringing me all the size 13 boots they had until I found the perfect fit. I will definitely be visiting the store again
Matt C
29 August 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
5* service
Simon and Lewis so friendly and knowledgeable, we bought walking boots and a jacket today nothing was too much trouble, thank you so much
29 August 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Simon was ace
Simon was ace! Had no idea what I was looking for or what I needed for hiking as a beginner and he was brilliant at sorting me out with the right boots!
21 August 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Very helpful
I went into Lancaster store today to ask advice on wearing my rucksack properly as I have been having trouble with my shoulders. Lewis and Simon couldn't have been more helpful. They were patient and very informative. Thanks guys
6 August 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Outstanding help and support
Thank you Simon for your help and outstanding support today!
4 August 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
We were looking for hiking sticks and…
We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake district. What a lovely shop and very friendly salesmen! Very happy customers from Belgium :)
29 July 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Helpful staff!
Bought some hiking shoes in the Lancaster store. Served by Simon who was very helpful and friendly 😊
25 July 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Walking boot purchase
Bought a pair of walking boots assisted by Henry who was both knowledgeable and friendly. Very happy with the service provided.
13 July 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very helpful member of staff...
We were buying for my son's DoE expedition. Chris was very helpful, patient and knowledgeable and we managed to get everything we needed
20 June 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
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