A really lovely customer experience today at this store. Two shout outs to Edric and Blessem. Edric was very helpful in giving advice about walking shoes for my children. Could clearly tell he... See more
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Very helpful sales assistant Andrea who went out of her way to make the process of getting the right size of walking boots easy and comfortable. She also gave helpful tips that will be of lasting valu... See more
Company replied
Angie, a member of staff, was extremely helpful and gave some good advice on helping me choose which boots would be best for me as I was in between sizes. It's lovely to meet such friendly, knowledgea... See more
Company replied
I purchased a pair of Merrell waterproof walking shoes at the Kidderminster branch on 19th October. I was served by Andrea who was extremely helpful and pleasant. Despite the fact she was busy servin... See more
Company replied
Company details
About GO Outdoors - Kidderminster
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
1 Frederick Road, DY11 7RA, Kidderminster, United Kingdom
- 01562 549497
4.9
Excellent
5K reviews
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A really lovely customer experience…
A really lovely customer experience today at this store. Two shout outs to Edric and Blessem.
Edric was very helpful in giving advice about walking shoes for my children. Could clearly tell he had subject knowledge and was also happy to check on what sizes were available.
Blessem was very professional and welcoming on the till. She helped kindly explain what the loyalty card was and how we would benefit from it.
All round excellent!
24 October 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
We were served by Tracy who was…
We were served by Tracy who was professional, knowledgeable and very patient. We were looking for riding hats and she fitted us with the right brand and size.
24 October 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very helpfull telephone order
Telephoned a chance you have in stock Tracy searched for it for me and put bye for a collection. To save me wasting fuel. On a 10 mile journey. Very good service well done
23 October 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Angie was amazing helpful and…
Angie was amazing helpful and knowledgeable when we were buying hiking boots. She was the reason I was able to make a quick confident choice. Such an asset to the store
23 October 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I was after a second pair of casual…
I was after a second pair of casual trainers & Angie went out of her way to find me a suitable pair of trainers.
23 October 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Angie was very knowledgeable
Angie was very knowledgeable, helpful and went out her way to find the right shoes for me brilliant service. Thank you Angie.
9 October 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful sales assistant Andrea who…
Very helpful sales assistant Andrea who went out of her way to make the process of getting the right size of walking boots easy and comfortable. She also gave helpful tips that will be of lasting value and we thank her kindly!
21 October 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great customer experience and advise…
Great customer experience and advise from instore colleagues tyler and karen
18 October 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I purchased a pair of Merrell…
I purchased a pair of Merrell waterproof walking shoes at the Kidderminster branch on 19th October. I was served by Andrea who was extremely helpful and pleasant. Despite the fact she was busy serving other customers she ensured my questions were answered and enabled me to make the correct decision regarding my purchase.
I will definitely visit this store again as a result.
19 October 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
I highly recommend going to this store
I highly recommend going to this store. Matt from the footwear section was absolutely superb. I'd been made to feel a total burden in another store when asking to try on boots. Matt was immediately friendly, patient, swift, made me feel welcome, and that no request was too much. As someone who worked retail for 20+ years, he is exactly the person you would want in your team. Julie at the till point, was equally friendly and pleasant, and the whole experience was night and day from the other store I had gone to. Thanks Matt! 5-star service with a super smile.
19 October 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Graham is the best member of staff for…
Graham is the best member of staff for the fishing department.. always a pleasure to see on a Sunday.. happy and friendly gentleman..
18 October 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Came in this afternoon and we were…
Came in this afternoon and we were served by Graham. What an excellent employee for your company. He was so helpful and cheerful. Well done the kidderminster branch.
18 October 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
SJ was a great help
SJ was a great help. Was able to offer expert advice with experience linked to horse riding. She was fantastic, very friendly and helpful. Fascinating knowledge based advice. Would welcome her help again in the future, thank you
18 October 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
LYNN was knowledgeable and helpful when…
LYNN was knowledgeable and helpful when it came to my purchase of a Diawa carp rod. Knows about carp fishing, local fishing venues and gave me tips on baits. I'll look out for Lynn next time I visit.
17 October 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Visited the Kidderminster store to buy…
Visited the Kidderminster store to buy a waterproof coat. Staff were very friendly, attentive and knowledgeable of the clothing range with some great advice. Would highly recommend.
5 October 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Dan was very helpful and knowledgeable.
14 October 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I came to the store to buy a pair of…wellies
I came to the store to buy a pair of women's wellies, I found exactly what I wanted and was served by a very friendly and helpful member of staff called Tracy.
13 October 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
staff helpfulness
10 October 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Helped by Jan on footwear who was very…
Helped by Jan on footwear who was very helpful and friendly.
12 October 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service and advice from Jack and…
Great service and advice from Jack and Andrea - helpful but not pushy. Have been using this store for over 10 years now and will continue to do so. Recommended.
11 October 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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