Malala served us soon after we walked in. In search of the correct walking boots she gave us good information on the different functions of the boots. Then trying on varying sizes until we got the cor... See more
Company replied
Location
Switch locationAcademy Street 3-9, IV1 1JN Inverness, Scotland, GB
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See what reviewers are saying
Alison was very helpful with her advice about boots and places for repairs. Sadly they didn't have boots I could use, but I did end up with some great DRY™ Rannoch Moor Gaiters I'm quite satisfied wit... See more
Company replied
Went in store looking for specific items I found online but couldn't find them all. Spoke to Harry who was extremely informative and helpful. He located all the items I was looking for and was able to... See more
Company replied
Chris helped me find the perfect pair of waterproof boots. He was with me for ages explaining all the different types I could get and which would be best for me. I am so glad I walked in when Chris wa... See more
Company replied
Company details
About GO Outdoors - Inverness (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Academy Street 3-9, IV1 1JN, Inverness, Scotland, United Kingdom
4.9
Excellent
644 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service from Jean Luc…
Great customer service from Jean Luc very helpful and easygoing
12 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Served today by the lovely Filip
Served today by the lovely Filip. Found everything I needed.
11 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Served today by Makala who was very…
Served today by Makala who was very helpful, friendly & efficient, she took time to advise me as I was having problems placing an online order. She also located some of the items in store, which reduced my online order and allowed me to purchase some of the items. initially i was served by another member of staff, who’s name I don’t know, she was also helpful & efficient. Both staff members are a credit to the store.
10 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Found some great Scarps on sale
Found some great Scarps on sale. Everyone working there was incredibly helpful, especially Allison. I will definitely go back in the future when I need outdoor gear.
10 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
I needed a new pair of hiking shoes and…
I needed a new pair of hiking shoes and Alison was great at directing me to the various options. She was really patient while I tried a few different ones until I found just the right fit. She was great at asking us if we had the right waterproof/protective spray as well. Thanks for everything.
3 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Tremendous shop assistant
Tremendous shop assistant
Very knowledgeable and patient as I suffer with bad hearing, I really appreciated the girls kind and attentive nature.
As I was undecided the the lovely girl asked if I wished, she would set the item aside so I could have time to decide. I returned an hour later and bought the Jacket. The assistant name was Makala.
29 July 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Alison Makala and Sammy were so helpful…
Alison Makala and Sammy were so helpful and wonderful !
4 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very Helpful
Went in to see if I could find comfortable trainers and did just that….. Both Alison and Micaela (not sure of spelling) were very helpful and happy to check stock. Not pushy but knowledgable and friendly. Thank you
3 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very helpful Alison without her might…
Very helpful Alison without her might have left shop without purchase .
3 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Assistant was very helpful and polite.
3 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The service was great
The service was great, Dawn and Alison were especially lovely.
3 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
What can I say apart from the service…
What can I say apart from the service provided by Alison was outstanding and she is a credit to Go Outdoors. She made us feel welcome and the help and advice she gave my wife who has a broken collarbone was above and beyond the call of duty. We will be back.
2 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I was able to find last minute…
I was able to find last minute waterproof hiking shoes before going on a hike with my besties in the rain. Harry was super helpful, thank you!
29 August 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great experience shopping today for…
Great experience shopping today for some waterproof hiking shoes. Jean Luc was super helpful
29 August 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Incredibly helpful Alison
Incredibly helpful Alison! I found a dreamed fleece for my love. Thank you
17 August 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Alison
Alison, was super helpful when getting my dad shoes. She was also very friendly and approachable.
28 August 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
New walking boots
My wife was looking for new walking boots and Harry helped by going through all the brands and provided detailed recommendations with useful tips and advice on maintaining the condition of the boot materials, as well as being friendly and welcoming.
24 August 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent mountain gear and equipment at a very reasonable price. …
Excellent mountain gear and equipment as well as good quality and price. Got the membership so I made a good saving.
Alison gave me a hand comparing jackets. Thanks.
24 August 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Popped in while visiting
Popped in while visiting. Makala was super helpful and friendly. Nothing was a problem. We need more people like Makala in retail jobs. The epitome of customer service. Hang on to Makala.
23 August 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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