Helpful and well informed staff.The Walking shoes were not available in my size but were ordered and were delivered to the store quickly. and collected within a couple of days. by myself.
Company replied
Location
Switch locationUNIT 3, BLACKHORSE WAY, RH12 1NN Horsham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brought something on line had buy another membership because I couldn't find how to put my details in,when asked sale person in horsham about it,he didn't know totally wasn't helpful or bothered.just... See more
Company replied
Went looking for walking boots - replacing a 25+ year old pair of Brashers. Found a big range in the Horsham store, but what made all the difference was having the expert advice of Aaron who knew al... See more
Company replied
Aaron was so helpful when we were trying to chose shoes, I cannot rate his service highly enough
Company replied
Company details
About GO Outdoors - Horsham (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
UNIT 3, BLACKHORSE WAY, RH12 1NN, Horsham, United Kingdom
4.6
Excellent
335 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and well informed staff.
Helpful and well informed staff.The Walking shoes were not available in my size but were ordered and were delivered to the store quickly. and collected within a couple of days. by myself.
1 October 2026
Reply from GO Outdoors - Horsham (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Aaron was so helpful when we were…
Aaron was so helpful when we were trying to chose shoes, I cannot rate his service highly enough
18 October 2026
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Horsham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Ordered the membership 2 weeks ago
Ordered the membership 2 weeks ago. Still nothing in the post or via email.
6 September 2026
Reply from GO Outdoors - Horsham (Express)
Thank you for your review.
We are sorry to hear that you have not yet received your membership card. These can take up to 15 working days to arrive.
Please note the membership can be used without the physical membership card, you need to log in on the website using the email address linked to the membership, the members price will then automatically apply at the check out.
If you are wanting to use the membership in-store, this can also be completed without the physical card, if you provide the email address that is linked to the membership to the member of staff at the till they can then apply this to the transaction.
The store can also issue a replacement card for you if your original one is still outstanding.
Kind regards
GO Outdoors Customer Care Team
Excellent experience
Excellent experience, staff very nice and they go above and beyond to help you and
accommodating.Good selection of walking boots.
12 September 2026
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent click and collect
An excellent experience ordering online and collecting in store. Also a very good loyalty scheme which pays for itself on the first order.
1 September 2026
Reply from GO Outdoors - Horsham (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Horsham (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good advice and help
Good advice and help choosing walking shoes, followed by excellent service from Malia who responded positively to my query, investigated and price matched my purchase
Great store and excellent service.
4 September 2026
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
No email received confirming delivered…
No email received confirming delivered for click and collect. Went to shop to check and collected one of two items when other had also apparently been delivered! System improvement badly needed.
21 August 2026
Reply from GO Outdoors - Horsham (Express)
Thank you for sharing your review with us in relation to your Click and Collect order.
We are sorry to hear of the issues you have experienced in relation to your Click and Collect order status. We understand that delays, along with the lack of communication, has caused considerable inconvenience and uncertainty. This is not the level of service we aim to provide.
From checkin the status of your order we can see that this is ready to be collected at your earliest convenience. A member of our customer care has contacted you via the email address provided to dicuss this, please check your inbox shortly for our message.
Kind regards,
Go outdoors Customer Care Team
Great in-store service at the Horsham…
Great in-store service at the Horsham branch. Lovely, helpful staff and I would happily recommend to my friends.
11 August 2026
Reply from GO Outdoors - Horsham (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
I purchased some camping items recently…
I purchased some camping items recently from the Horsham branch and Andy on the checkout was incredibly helpful and knowledgeable.
10 August 2026
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Horsham (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
The member of staff who was so helpful…
The member of staff who was so helpful and kind. He helped me solve an incorrect store delivery but still I ended up with the two backpacks I wanted from the store.
21 July 2026
Reply from GO Outdoors - Horsham (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Staff all very helpful
Staff all very helpful. Dealt with 3. One was not as knowledgeable as the others.
Good products at competitive pricing.
24 July 2026
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Bought a Tilley hat yesterday
Bought a Tilley hat yesterday, there was a good selection and Nick was very helpful. He gave us space to have a good look, offered help and advice appropriately and made it a fun and pleasant visit to the store..
21 July 2026
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Nick was friendly from the off
Nick was friendly from the off, listened as I explained what I required, and gave the pros and cons of everything from the cheapest to the most expensive. As a bloke we don’t do shopping, but this was an enjoyable experience, thank you all.
2 July 2026
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Hiking boots
I went in to buy a pair of hiking boots to climb Kilimanjaro in, Cheryl and another member of the team really helped me choose the best fit for both my feet and the activity, she took lots of time to make sure they were perfect and gave such great advice for both socks and boots! These boots were much better than previous pair (bought elsewhere) and really made the hike so much easier, finally having a pair of boots that fit me well and were comfortable! I really appreciate the effort and time taken to help get me organised and ready for my big adventure!
7 June 2026
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Lucy(2264)
Lucy(2264) , was very patient as well as knowledgeable about the footwear I was looking for.
I will definitely be returning to this store.
26 June 2026
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Horsham (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Brought something on line had buy…
Brought something on line had buy another membership because I couldn't find how to put my details in,when asked sale person in horsham about it,he didn't know totally wasn't helpful or bothered.just take yr money and see you! Same old british customer service!
8 June 2026
Reply from GO Outdoors - Horsham (Express)
We appreciate you taking the time to leave us your feedback.
We are saddened to know that you were unable to access our members' prices when placing your order. Once you have logged in to the GO Outdoors website the prices should automatically apply.
We also apologise that the member of staff you spoke to at our Horsham store was unable to assist. This will be raised to ensure that the customer service level provided is improved upon.
We have sent an email to the address on the order with further information. Please check your inbox for our message.
Kind regards,
GO Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.