Staff were extremely friendly and helpful. I went in to buy some walking boots for my wife The lady who was on that section helped me out a lot. I explained what I needed the boots for and she gave... See more
Company replied
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See what reviewers are saying
Every time I come to Go Outdoors in Harlow all the people working there are extremely helpful with their guidance, patience and general customer service. Today it was a man called Warren who assisted... See more
Company replied
Harlow store for Go Outdoors was great! And we had a great experience thanks to the help of an employee named Maddie, very helpful and efficient, even when we made a pricing mistake on our side, she... See more
Company replied
I needed new hiking boots. There is a good selection of various brands. I was helped by Kris, who was very knowledgeable. After he ascertained what I actually walk / hike he recommended a specific boo... See more
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Company details
About GO Outdoors - Harlow
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Princes Gate Retail Park, CM20 2SU, Harlow, United Kingdom
- 01279 215817
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Good value/great service
Good value. Good Choice
Very helpful and polite assistant
I believe her name was Izzah.
10 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Good selection of walking boots and great service
I went in for walking boots and Maddie was patient and helpful and also very knowledgable. I am super happy with my purchase.
10 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great Store
Everyone I interacted with in the store was helpful and cheery, well laid out and had no problems finding what I needed, no complaints here!
9 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Abi was very helpful
Abi was very helpful and knowledgable, going above and beyond to make sure I chose the right equipment.
5 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Terrible experience trying to get my…
Terrible experience trying to get my e-bike repaired on warranty at the Harlow store. Weeks with no progress and the store just blames head office . Head office are impossible to contact directly. £1200 bike less than a year old and I just wait. Their telephone numbers just try and fob you off, it’s very difficult to get through to someone real and then they say you need to speak with the store! No option on the contact form to make a complaint. The bike staff were great but everything else is a disappointment.
I have no reference number but I have left my phone number, maybe speak to your Harlow store manager. He has been walking past my bike in the corridor for the last few weeks.
Update, I received an email from a do not reply address stating that they will speak with the store and contact me within 48 hours. Why ask for my phone number and not call to hear my complaint?
7 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thank you for leaving your review regarding your E-Bike Repair at the GO Store in Harlow, we are disappointed to hear of your experience surrounding this.
We have reached out to you via Trustpilot to obtain contact details so that we can discuss this matter further with you. If you can kindly respond at your convenience.
We look forward to hearing from you to enable us to provide a resolution.
Kind Regards
GO Outdoors Customer Care.
Reply from GO Outdoors - Harlow
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Only popped in for a pouch meal for a…
Only popped in for a pouch meal for a wild camp and noticed a garden gazebo at a great discount price. Jack at the till was very helpful
5 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
One-stop shop
My absolute go-to store for any outdoorsy kit, as a DofE leader, teacher, and designated driver they have anything I've ever needed. Boots, car chargers, tents... All of it long-lasting. Still use my jetboil regularly!
Last time I was there the till didn't add my DofE discount properly but the fella at the till clocked it and got me a refund with no fuss. Much more honest than some places I've been to haha
5 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Always helpful staff and almost always…
Always helpful staff and almost always have what I need. Spotless and plenty of room for a no stress shopping experience. 10/10’.
5 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Caleb was amazing
Caleb was amazing, he went above and Beyond to help my daughter get everything she needed for her Duke of Edinburgh trip. He was polite and so helpful and we couldn’t have done it without his help . Thanks so much Caleb
30 April 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Good customer service
Tamzin, my sales assistant in Harlow was lovely. Very friendly, informative and remembered me (coming back after deliberation in the car park!) Will be back for more deliberation!
4 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Jack was extremely helpful 👍
3 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Harlow
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Great service from abi today
Great service from abi today, very friendly and helped me picked the right items I need.
2 May 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I recomend jack fot the nicest staff…
I recomend jack fot the nicest staff member and I am a happy customar
26 April 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent choice of rucksacks
Excellent choice of rucksacks at excellent prices. Jack on the till was polite, efficient and friendly. All in all a very pleasurable experience.
24 April 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Kris is the man!
We initially called and spoke to Kris who was really friendly and helpful. We then met him in store where he continued to be both extremely friendly but also really knowledgeable. Will definitely be asking for Kris next time we’re in. Now new members too !
23 April 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
My second bike service at Go Outdoors…
My second bike service at Go Outdoors which again proved what a great service they offer. Paul really went above and beyond and my old road bike feels like a different, and much better, ride. The team is very communicative and prices are very reasonable. Defo recommended.
12 April 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Dave….star employee!
Dave in the footwear department was fantastic, he helped us find everything we needed. Thanks Dave, great work!
15 April 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Good range of stock and helpful staff
My wife and I bought walking boots are the Harlow branch. Jamie was particularly helpful in advising my wife regarding support etc. Luke on the checkout was courteous and pleasant.
14 April 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
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