Absolutely love go outdoors they have some brilliant clothes and footwear for both men and women and they have a lot of good sale prices I would recommend to everybody? Delivery is fast and efficien... See more
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Fantastic shop with a massive variety of outdoor gear! What truly made my visit 5 stars was the exceptional customer service from Sarah. She was incredibly lovely, patient, and knowledgeable, giving... See more
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staff very helpful, especially Brad who gave good advice on an expensive coat. Sarah was very supportive too. Well worth the a visit with excellent stock levels.
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Went to buy a new pair of walking boots as mine were 2 years old and had passed their best. Would like to thank Jack who was very patient and gave good advice as I tried on several different pairs unt... See more
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Company details
About GO Outdoors - Coventry
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Canley Road, Canley, CV5 6RN, Coventry, United Kingdom
- 02476 933728
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Was told parcels not available at…
Was told parcels not available at Coventry, despite Shop app telling me otherwise.
Assistant serving was very confused, called another assistant who eventually resolved the issue.
11 May 2026
Reply from GO Outdoors - Coventry
We appreciate you taking the time to share your feedback.
We’re very sorry for the in-store experience with your click and collect order, and for the confusion around the location of your parcel.
Having looked into this, I can see that your order was located in store and has now been collected. However, this should have been a much smoother process for you, and I’m sorry that this wasn’t the case.
Please be assured that your feedback has been shared with our Coventry store so that improvements can be made to prevent this happening again and to ensure a better experience for our customers in future.
Kind Regards
GO Outdoors Customer Care.
Fabulous service from Phoenix
Fabulous service from Phoenix - thank you for helping to choose the right rucksack
24 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Staff were helpful goods at a decent…
Staff were helpful goods at a decent price! So all good
23 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Parcel Return
Went to the Coventry store today as I had a UPS parcel to return. Had no label as the UPS website is hopeless, and 2 other official 'drop-off' points couldn't help. Thankfully, Callum and Emma knew what to do, took control of the situation, and my parcel is now on its way to the destination.
21 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Me and my son came into the store for…
Me and my son came into the store for the first time and we asked Isaac who was working that day for some advice and help regarding some fishing products
First off he was so polite professional and very knowledgeable
And he Took his time explaining things we ended up spending a lot of money and couldn’t be happier with what we bought
We would definitely be back again.
19 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Better communication from Customer Service please
Two items were ordered online on Sat 2 May. Order confirmed. 30 minutes drive to the store. Learnt that only one item was in the store. The second item was at a store in York. It is now 19.2.26 and it is unknown if the second item has arrived at the store selected for collection. Hence the 3 stars as I do not feel confident that the outstanding item paid for is in the Coventry store.
12 May 2026
Reply from GO Outdoors - Coventry
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Good availability of wide variety of…
Good availability of wide variety of stock. Helpful staff
12 May 2026
Reply from GO Outdoors - Coventry
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Coventry
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Visited the store with my dad recently…
Visited the store with my dad recently to grab some fishing bits, the young man on fishing dept was very friendly and went out of his way to help us find things. Great knowledge on all of the gear where I knew nothing. Thanks!
17 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great customer service *****
Staff are always friendly.
I shop at Naylors/ Go Outdoors regularly, staff have taken time to get to know me and what I buy… always making sure they help me.
Kate is always smiling, friendly and helpful, and lets me know if there might be any problems getting what I buy (goes above and beyond - thank you).
There are always staff visible and the store is always clean.
Great range of products.
Thank you all
Lindsey
16 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I was looked after by Ed who opened up…
I was looked after by Ed who opened up another till to save me from waiting. Lovely service and helped me understand what gas options are available at Go Outdoors.
18 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Thanks Sarah
We had a lovely member of staff check us out Sarah, she helped with our go outdoors membership and the parking. What an excellent help !!!
18 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Really good experience dealt…
Really good experience dealt with lovely chap called Ed he helped me with my gear, proper kit man !
16 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Top store
Top store, I managed to get all the work gear I needed with no qualms
17 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I went up to go outdoors for some new…
I went up to go outdoors for some new fishing tackle and Isaac gave me some brilliant advice and perfect customer service for my next fishing session. Thank you!
17 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Milly was a super star today
Milly was a super star today. Assisted me with finding the perfect walking boot for a wide foot. She was extremely knowledgeable and asked about budget, which is important to discuss with customers. The best part she was friendly and very patient.
17 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Issac smith was amazing with helping me…
Issac smith was amazing with helping me purchase some new fishing equipment for my upcoming fishing trip he was very informative and extremely friendly would definitely come back in the future
16 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Isaac in fishing is a gem!!
My husband is a keen fisherman, I on the other hand have no clue. Isaac in your fishing dept was so helpful and knowledgeable when I visited to buy gifts for my husbands birthday. Nothing was too much trouble, advice was freely given (but not in a hard sell way) and I walked out not feeling mansplained too in any way. Husband was very happy with his gifts and ill definitely be seeking out Isaac again when with father's day coming up
24 April 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Thank you
went in store today, needed a new pair of hiking boots for my snowdon walk...Emily was really helpful and knowledgeable, she was really patient letting me try on quite a few pairs!
12 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
5 stars
Sarah was really lovely and helpful on the tills, helped me set up a membership and gave my dog a treat! Will definitely come back!
15 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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