What great staff and so helpful, dident realise how much money could be saved on the Go outdoors discount card, it cost me five pounds and I saved more than a hundred pounds on several pairs of shoes... See more
Company replied
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Ordered 9 bags of groundbait , on collection one bag had to be returned due to being stuck together with sellotape, the other 8 bags would have also been sent back but couldn’t guarantee for the orde... See more
Went here the other day to upgrade and add to my camping equipment, everything was fairly straightforward to find and when I came to the tills, Sarah helped me out massively. She got me signed up to t... See more
Company replied
Everything we needed for our camping trip was readily available and we were served by Sarah who was very lovely and walked us through how much we would save if we were to become members. I shall be re... See more
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Company details
About GO Outdoors - Coventry
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Canley Road, Canley, CV5 6RN, Coventry, United Kingdom
- 02476 933728
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Had excellent customer service from…
Had excellent customer service from Brad. He was so knowledgeable and helpful with my husband trying to find a jacket. We were so grateful for his patience, help and support.
7 December 2025
Unprompted review
Reply from GO Outdoors - Coventry
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Please can someone answer the phones
Please can someone answer the phones. Rang more than 3 times this morning after a product - no answer. Drove 40 mins to where we got there and the item was not in stock. Loads of staff on shop floor
7 December 2025
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great choice and customer service
There was a lot of choice of the items I was looking for. I would also like to mention customer service was extremely good and, in particular, Becky was a fabulous help at checkout.
2 December 2025
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Super helpful staff
Ordered a large roof top tent online for collection. When I got to the store it turns out the online system doesn’t transfer all information about the order such as vouchers etc. Emma A and Dan were super helpful in fixing everything and making sure the tent was at the correct price. The item was already loaded on a wheeled dolly and the whole experience was seamless.
28 November 2025
Unprompted review
Reply from GO Outdoors - Coventry
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Extremely friendly staff (Becky and…
Extremely friendly staff (Becky and Katy) I believe helped a lot.
27 November 2025
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Thanks to Staff
Thanks to Sarah, Emily & Suzanne, very lovely ladies very helpful and polite when advising and serving, made me feel very welcome and didn’t hesitate to go above and beyond to assist us
26 November 2025
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great experience
Kayley from the camping dept was really helpful. As we’re all the staff, great shopping experience.
23 November 2025
Unprompted review
Reply from GO Outdoors - Coventry
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I was struggling to choose a new coat…
I was struggling to choose a new coat and Jack was extremely helpful. He explained the differences and helped me make a decision. Lovely young man
23 November 2025
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Coat shopping in Coventry
Phoenix was really helpful while I was choosing coats - being fantastically patient while I dithered. Good advice for choice making!
23 November 2025
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Winter jackets
Hi, i visited the store today and was greeted by Jack, he was very friendly and very professional in his knowledge about the jacket I was interested in, he helped me with the difference sizes so I could choose the right size, thank you, Gerard.
20 November 2025
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
A brief note to thank Sarah
A brief note to thank Sarah for her help when I was buying my coat today. She was very cheerful very helpful. I am confused by technology but she helped me through that too. She is clearly very good at her job and I heartily commend her. Thank you Sarah
18 November 2025
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Bought my son a coat in the Black…
Bought my son a coat in the Black Friday sale and paid in collection! Becky from the Coventry store was lovely serving me and I left there in good spirits!
16 November 2025
Unprompted review
Reply from GO Outdoors - Coventry
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Coventry
Just been to Coventry store and had great service from Aidan and Damien when buying some walking boots. Helpful and quick.
16 November 2025
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Fantastic and quick service from Becky…
Fantastic and quick service from Becky at the Naylors counter, thankyou!
10 November 2025
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Kate is the equestrian section went…
Kate is the equestrian section went above and beyond. She was knowledgeable and patient. Highly recommended her
9 November 2025
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Helpful staff
Helpful staff. Item ordered Tuesday evening 7pm. Text message first thing Wednesday morning to collect item from store. Served by Emma. Friendly and helpful in sorting payment. Thank you.
5 November 2025
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great service and help from Becky
Great service and help from Becky - thank you!
2 November 2025
Unprompted review
Reply from GO Outdoors - Coventry
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Emma was class and the process was very…
Emma was class and the process was very straight forward
30 October 2025
Unprompted review
Reply from GO Outdoors - Coventry
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Love bringing the dog here to drop off…
Love bringing the dog here to drop off parcels. Emma always serves us with a smile (and a dog treat!)
28 October 2025
Unprompted review
Reply from GO Outdoors - Coventry
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Easy visist for a guy short of time.
First visit this year to Cov store. Relaxed atmospher, everything esy to find and well labelled. Served by Sarah at pay station, friendly and helpful with discount card update. Well done all.
26 October 2025
Unprompted review
Reply from GO Outdoors - Coventry
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
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