GO Outdoors - Colchester Reviews 

1,507
•
TrustScore 5 out of 5

4.8

Unit C, Sheepen Road, CO3 3GT Colchester, GB

•

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Rated 5 out of 5 stars

My daughter is going on a camping trip and gave me a list of bits she would need but I had no idea what half of it was. Thomas helped me tick everything off of my list and gave me lots of recommendati... See more

Company replied

Rated 3 out of 5 stars

Brought some haddon director chairs both cracked on the table to point I couldn’t use them, even though stored correctly. Took back to store as advised by customer services and told they would be e... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Fraser at Go Outdoors. Genuinely helpful, knowledgeable, and happy to go the extra mile. I needed a new tent for work that I could rely on in all weather conditi... See more

Company replied

Rated 5 out of 5 stars

First time hiking, Mike in store knew exactly what he was talking about! He took the time to go through different options available and instead of bombarding me with information and leaving me to it,... See more

Company replied


Company details

  1. Camping Store
  2. also in
  3. Activewear Store
  4. Bicycle Store
  5. Climbing Club
  6. Horseback Riding Service
  7. Running Store

About GO Outdoors - Colchester

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Unit C, Sheepen Road, CO3 3GT, Colchester, United Kingdom

  • 01206 580551

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,507)

36,702 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant shopping experience

Brilliant shopping experience, looking for a coat and was helped by Susan.

22 October 2026
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent and knowledgeable assistance…

Excellent and knowledgeable assistance from Andrew at Colchester.
Helped to to acquire all of the equipment I needed.

23 October 2026
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went backpacking to Australia and the…

Went backpacking to Australia and the guys in store were absolutely amazing and so helpful. Suggested certain bags which would be easier for me, couldn’t ask for more from them

23 October 2026
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff in this shop are all so…

The staff in this shop are all so helpful and knowledgeable. It's a shame this shop is closing.

21 October 2026
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service!!

We bought some camping chairs at the Colchester branch. Very helpful staff and with unpacked chairs to try-out we found the perfect ones for us, and great value pricing.

22 August 2026
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Eva Wright on tills was very helpful at…

Eva Wright on tills was very helpful at telling me what a Members card is and does. She took her time explaining things to me and showed me where everything in the store was.

22 October 2026
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience today in store

Great experience today in store. Staff were very experienced and helpful. Just such a shame the store is closing. Hope to see a new store reopen soon in Colchester.

22 October 2026
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service from Fraser…

Excellent customer service from Fraser at Go Outdoors. Genuinely helpful, knowledgeable, and happy to go the extra mile.

I needed a new tent for work that I could rely on in all weather conditions, as I work in stage production throughout the year.

Fraser was really helpful and gave me some great recommendations to make sure I got the right tent. He also gave me some useful advice on other bits of kit that would come in handy during the colder months.

Really appreciate the friendly service and the time he took to help me out considering the store was busy. Great customer service from Fraser — thanks again for all the advice!

19 October 2026
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff were helpful

Staff were helpful, friendly and knowledgeable.

19 October 2026
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Such a shame this store is closing

Such a shame this store is closing. I went in looking for some decent travel bits and was helped by Eva. She showed me where everything i wanted was and talked me through some options. I was very pleased with the items i purchased. Thank you.

22 October 2026
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great in store experience

First time hiking, Mike in store knew exactly what he was talking about! He took the time to go through different options available and instead of bombarding me with information and leaving me to it, he showed me round the store and helped me to choose the correct products for my needs(considering suitable support with disabilities, within my budget. Top experience. Thanks Mike!

8 October 2026
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff

Great help when trying to find the items needed for camping!

11 July 2026
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic staff at this store

Fantastic staff at this store. Young girl on the till was friendly and very helpful (think her name was Evie or Eva - sorry not good with names). Managed to get exactly what i needed.
I would recommend this store but unfortunately it is closing.

17 October 2026
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Your employee Eva Wright made my…

Your employee Eva Wright made my experience very easy to find water proof clothing and camping equipment for my weekend away in the Lake District.

22 July 2026
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing Customer Service

It was my first time going into Go Outdoors as I heard it's closing down very soon, and what a lovely experience I had whilst looking in the store! The Customer Service was spot on throughout and left very happy with purchasing an early Christmas present! Massive shame the store is closing!

22 October 2026
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Very helpful. Mike was great and helped me with any questions i had

21 October 2026
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

mike was very helpful to us when we…

mike was very helpful to us when we were looking to purchase some goods and explained to us a better alternative to suit our needs.

16 July 2026
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

Came into store the other day needing help with water proof essentials and Michael was extremely helpful and very polite

19 October 2026
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I came into store looking for a pair of…

I came into store looking for a pair of hiking boots. The manager Mike was really helpful throughout offering excellent advice explaining the different options available and making sure I was well informed before making my choice.

13 October 2026
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Popped in to get some clothes for my…

Popped in to get some clothes for my next hiking trip Mike was so helpful during this experience! He explained everything with great detail and couldn’t of done enough to make sure I’d made the right decisions with my purchase.

21 October 2026
Unprompted review
GO Outdoors - Colchester logo

Reply from GO Outdoors - Colchester

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

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