Customer service from Luke was second to none. Used to getting a good service in Go Outdoors but really felt Luke went above and beyond and sorted out a membership issue that had been ongoing for whil... See more
Company replied
Location
Switch locationThe Brewery Quarter, Henrietta Street, GL50 4AA Cheltenham, England, GB
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See what reviewers are saying
Great selection of stock, I was shopping for walking boots, and I was impressed by how many there were for me to look at and try on in store. I was helped by a staff member called Andy, he listened... See more
Company replied
Andy the sales assistant was extremely helpful assisting with setting up Go Card membership and dealing with a separate gift card I wished to utilise. The shorts I purchased were very competitively pr... See more
Company replied
Such a clean fresh environment. Loved how it’s set up with plenty of room to browse. The only downside side was that we wanted to try on some of the waterproof jackets but because of all the securi... See more
Company replied
Company details
About GO Outdoors - Cheltenham (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
The Brewery Quarter, Henrietta Street, GL50 4AA, Cheltenham, England, United Kingdom
4.9
Excellent
376 reviews
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Good knowledge by Andy with good…
Good knowledge by Andy with good recommendations
Excellent value
All makes had my size too.
13 February 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
luke was very accommodating, great customer service great character
luke was very accommodating
13 February 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great staff - helpful and personable! Prices very competitive….
We visited to buy walking boots which we had seen on-line and all the staff members we encountered were helpful and polite. James also went on to help hubbie find a suitable t-shirt for hilly walking and although new to the job, he was knowledgeable and found hubbie what he wanted. I think James will prove to be a great asset…..
Additionally GoOutdoors is competitively priced.
All in all a good experience.
12 February 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very good Service
Been meaning to come to the shop for a while now. James has been very patient and helpful in helping me find a coat.
Really friendly staff.
12 February 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Lovely staff members very helpful and…
Lovely staff members very helpful and happy
12 February 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Best sale price on Merrell hiking shoes…
Best sale price on Merrell hiking shoes - Andy was exceptional, knowledgeable and helpful! Great store!
11 February 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Really pleased with my experience at…
Really pleased with my experience at the store. Leah really helped me in choosing which coat I needed/wanted her knowledge was great. I actually bought 2 different coats to help with different weather conditions that I wanted. Also to Ben for serving at the tills.
11 February 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Scarpa Ladies walking boots
We went to GO Outdoors for a pair of ladies Scarpa walking boots. Andy was very helpful and brought out several different sizes. He then explained how a different model of Scarpa boot might fit differently and proceeded to bring out several more boots to try, and encouraged my wife to have a wander around the store and try them on the terrain frame. We ended up with a pair of boots that my wife finds very comfortable and have improved her hillwalking experience.
29 January 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Amazing service!
Went in for a jacket, had great help and service from multiple staff, special shout out to lLuke for being especially great!
7 February 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Friendly, Knowledgable and Helpful!
Choosing some walking shoes Alan was extremely helpful and knowledgable about the features of the shoes I liked the look of, especially when explaining the difference between those stating they were waterproof and those that featured Gortex. Rebecca and the checkout was also very friendly and helpful. Overall a very good experience.
3 February 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great service from Neil was fast and…
Great service from Neil was fast and efficient in helping us find the exact pair of shoes my dad wanted for his birthday. Would come to shop here again!
31 January 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Luke provides excellent service
Bought a couple of jackets 2 days ago from the Cheltenham High St shoo
Luke at the till was incredibly helpful, professional and courteous and is a real credit to Go Outdoors. If I were a competitor, I'd definitely try to prize him away.
28 January 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very friendly and helpful staff
10 January 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cheltenham (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Very happy with my purchases in store
Very happy with my purchases in store. Luke provided very welcoming, helpful and friendly customer service. I look forward to using my new kit very soon!
21 January 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great Service
My wife and I were served by Luke. The service we received was friendly, efficient and generally excellent.
24 January 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Helpful Staff
Luke was very helpful in sorting an issue with our membership.
24 January 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Brilliant customer service
Brilliant customer service! Emaad and Oliver were both extremely helpful and polite. The store has a superb selection of outdoor clothing and footwear across a wide range of styles and prices. I will definitely be back and would recommend becoming a member to maximise available savings.
17 January 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Always great customer service
Always a great experience when we shop at Go Ourdoors, Luke in particular has helped me out on more than one occasion. Super customer service everytime. Thanks Go Outdoors Cheltenham
17 January 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
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