We visited GO Outdoors to buy a camping stove and received excellent customer service from Steven. He was extremely attentive, took the time to answer all our questions and helped us choose the righ... See more
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No stock in store even though showed online. Male staff member very unhelpful. Ordered online, got as far as Evri delivery depot where the status never changed, then called to chase delivery as past d... See more
Company replied
I went in today looking for walking trousers. Sara helped me find trousers of the right length for me, that was really helpful as I didnt have my glasses. Sara also advised me on waterproofs and helpe... See more
Company replied
We visited the store to buy a pair of walking shoes. I cannot recommend Kane enough. He was incredibly patient yet very helpful even though I was an extremely picky customer! (Why are women’s walking... See more
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Company details
About GO Outdoors - Cambridge
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 4 The Beehive Centre, CB1 3ET, Cambridge, United Kingdom
- 03443 876771
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Had to swap faulty shoes Vic was great…
Had to swap faulty shoes Vic was great and great service from kay at tills! Always so polite.
10 October 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Katie was so helpful
Katie was so helpful, such good customer service that I really appreciated.
12 October 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cambridge
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Amazing service at GO Outdoors
We visited GO Outdoors to buy a camping stove and received excellent customer service from Steven. He was extremely attentive, took the time to answer all our questions and helped us choose the right product for our needs.
We really appreciated his knowledge, patience and helpful approach. It made the whole experience easy and enjoyable. Excellent customer service – thank you, Steven!
4 October 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Fabulous customer service
Fabulous customer service. Alex was so helpful and patient!
3 October 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Top Service
Popped into Cambridge store to buy a pair of walking boots, found what I was looking for and was served by Steven who was great, polite efficient and helpful, fab price as well. Well done Go Outdoors
17 September 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Came in today looking for stuff for my…
Came in today looking for stuff for my kids’ D of E as go outdoor products were recommended. Emily was super nice and had a lovely genuine conversation when paying. It was refreshing to see good customer service I will be coming back.
15 September 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Got myself a great pair of new merrel…
Got myself a great pair of new merrel boots , love the place and had amazing service by Vic, she was so super helpful in choosing these with me. Very knowledgeable about needs of the boots.
So thank you Vic
12 September 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I went in today looking for walking…
I went in today looking for walking trousers. Sara helped me find trousers of the right length for me, that was really helpful as I didnt have my glasses. Sara also advised me on waterproofs and helped me choose the right size for the layers I would need underneath. Sara was very polite and professional and made the experience enjoyable.
12 September 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Served by Emily this morning
Served by Emily this morning, very helpful and service with a smile always goes a long way. Will be back.
12 September 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
We were looking for a waterproof…
We were looking for a waterproof jacket, we hadn’t been in the shop for long before we were approached by a lovely smiling, friendly member of staff asking if we needed any assistance (clearly we did as we couldn’t find what we were looking for 🤣and must’ve looked puzzled).
From that moment on, Katie was extremely helpful and very patient. The jacket was for myself, I wanted to see how much longer the new one compared to my old one. I asked if she had a tape measure, off she went and once returned assisted with the measuring. Then, which size, I tried two different sizes on and then needed a jumper underneath to compare the difference in movement etc., Katie joined in with our humour remaining professional and advising on maintenance of the jacket. After quite a while, I chose the one which fitted better and Katie made a sale.
I am no mystery shopper, had I have been this young lady would have achieved a perfect 100% score.
8 September 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Everything was great
Everything was great, found everything I need. Thanks Kay for being very helpful and friendly in particular.
5 September 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
We visited the store to buy a pair of…
We visited the store to buy a pair of walking shoes. I cannot recommend Kane enough. He was incredibly patient yet very helpful even though I was an extremely picky customer! (Why are women’s walking shoes such awful designs!)
4 September 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Two items cancelled from two orders and…
Two items cancelled from two orders and remaining item is stuck at picking - not delivered to the designated pick store.
20 August 2026
Reply from GO Outdoors - Cambridge
While we always aim for our current stock levels to be correctly reflected on the website, on occasion discrepancies can occur and we are sincerely sorry that this has affected two of your orders.
Please accept our sincere apologies for the inconvenience and disappointment caused by the cancellations.
From checking the second order we can see that the remaining item has now been collected from the selected store.
We appreciate you taking the time to share your experience, as customer feedback helps us identify areas where we need to improve.
Kind regards,
GO Outdoors Customer Care Team
Terrible service in store and online, buy elsewhere
No stock in store even though showed online. Male staff member very unhelpful. Ordered online, got as far as Evri delivery depot where the status never changed, then called to chase delivery as past date by several days to be told it was lost at Evri. Checked Evri status after the call and it said recalled by supplier so not sure what the truth is but very disappointing on my first order. I will not be ordering again..
19 August 2026
Reply from GO Outdoors - Cambridge
We are saddened to hear of your experience and thank you for leaving your feedback.
While we do always aim for our stock levels to be correctly reflected on our website, on occasion discrepancies can occur and we apologise that this resulted in a wasted journey for you. We do understand the inconvenience caused.
From checking the online order that you placed we can see that the parcel was lost in transit. When a parcel has been deemed lost, and a refund issued for the customer, placing a stop and return request with the courier is part of the process.
We do hope that you will choose to purchase from GO Outdoors again in the future to allow us the opportunity to improve upon your experience.
Kind regards,
GO Outdoors Customer Care Team
The security tag not removed.
The security tag was not removed from the shirt I bought and did not appear to set off the alarm. Also there were no staff anywhere near the exit even if the alarm went off. I only discovered the security tag when I got home. That meant I had to return to the store (Cambridge) to get the tag removed. This involved a 23 mile round trip. Apart from the inconvenience and cost of my fuel there was no apology or offer to compensation.
25 August 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Came in today looking for advice for…
Came in today looking for advice for waterproof clothing and Jez was very attentive and helpful me make an informed decision about what I should be buying next week.
Lovely experience
27 August 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great staff especially Steven
I’ve been in an out this shop 3-4 times this week to try and sort out different tents and problems that kept cropping up. Every single time I went in Steven met us with help and kindness and just an all round amazing attitude. He spent a lot of time with us and really couldn’t have done any of this without him. What an amazing staff member.
25 August 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Excellent customer service from Katie…
Excellent customer service from Katie very helpful
24 August 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Came for a few camping bits but took a…
Came for a few camping bits but took a lot longer as none of the products match the tickets and took a while to find things as mixed up especially the lights.got most of what we need but disappointing compared to other branches
17 August 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
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