Molli at Blackburn branch actually went out of her way to help me. To find a product that was my size as im 6 foot 3 its hard to find my size molli checked the product and also gave me the stores n... See more
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We visited the Blackburn stores for a pair of walking shoes for my wife. She had a pair in mind, which she tried but a lively gentleman, Norman came up with other options. He was very knowledgeable &... See more
Company replied
Ordered two items for click and collect, said there were four in stock but only one in stock when we went to collect
Company replied
I had a brilliant experience in Go Outdoors thanks to Norman, a very friendly, honest and knowledgeable guy who helped me pick out the right pair of boots. This is the second time I've been served by... See more
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Company details
About GO Outdoors - Blackburn
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Throstle Street, Bank Top, BB2 1TQ, Blackburn, United Kingdom
- 01254 927992
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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All the staff where very helpful
All the staff where very helpful. The Aliza on the checkout was bright, friendly and very helpful.
11 July 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great customer service from Aliza today…
Great customer service from Aliza today at the Blackburn Go Outdoors, friendly and helpful.
11 July 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I was helped by Norman today with my…
I was helped by Norman today with my Salomon boots. He was very knowledgeable and was very personable. Thanks Norman 👌
11 July 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I went looking for a SPF 50 hat
I went looking for a SPF 50 hat, found a good selection and bought a very comfortable good quality hat. The service from Aliza was wonderful , I will definitely go again, thankyou
11 July 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent customer service from Aaron
Fantastic experience at the Go Outdoors shop in Blackburn. Aaron helped me to reserve a wild bike and he talked me through the process professionally. His customer service was excellent! I was fully expecting to have to wait for a week for the bike to be ready but David the technician got the checks done very quickly and it was ready the next day. I would definitely use this shop again.
9 July 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Absolutely fantastic advice and help…
Absolutely fantastic advice and help today from staff.think his name was Aaron and he was very busy with several costumers.gave good feedback on a tent i needed and within no time the tent was packed up.so already now for Scotland
6 July 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Came in for new walking boots
Came in for new walking boots, Lou was fab! She helped me pick the perfect boots that fit my needs for my walks. Very knowledgeable and friendly.
6 July 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Fantastic staff
I am writing to say thank you to your staff for the excellent service I received in your store today.
My husband and I came in to buy a tent, and the lady who helped us was absolutely lovely. She explained everything clearly and took the time to make sure we understood our options. She was friendly, patient, and a real credit to your team.
The young lady on the checkout was equally wonderful. Her customer service was outstanding, and she was so warm and welcoming.
Sometimes people come into a store having had a difficult day, and a simple act of kindness can make all the difference. The genuine friendliness and professionalism shown by these two members of staff really brightened my day, and I wanted to make sure they received the recognition they deserve.
Unfortunately, I didn’t get either of their names, but we were in the store at around 11:30 a.m. today, so I hope that helps you identify them and pass on my thanks.
Please let them know how much their kindness and excellent customer service were appreciated.
4 July 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Tent purchase
I went to buy a tent, staff member Aaron was very helpful & happy to advise. Good service & prices
16 June 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Staff super helpful
Staff super helpful, in particular Norman who helped me get some walking sandals. Thank you.
21 June 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Usamah was very helpful
1 July 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good experience and great customer…
Good experience and great customer service. Attended by Usamah.
Thanks
30 June 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
We was served by Luca today in the…
We was served by Luca today in the Blackburn store. What a lovely young man. He is a credit to your company.
30 June 2026
Unprompted review
Reply from GO Outdoors - Blackburn
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Service by Paul starkie
I was served by Paul starkie on the 29/06/2026 and he is a polite gentleman and he was very happy to help look forward to coming in again soon
29 June 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent service from Paul S in the…
Excellent service from Paul S in the fishing department. Much appreciated after driving over from Skipton.
29 June 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
I went to Blackburn store and was…
I went to Blackburn store and was served by Paul. He was very helpful and polite. Good service and pricing on the fishing department side.
29 June 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Norman
Norman, what a guy, so helpful and diligent. And all this from a guy who’s 85!! What a credit to GO Outdoors, this man deserves a raise, 100000000 out of 10 👏👏👏👏👏👏👏
27 June 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Blackburn
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great service today from Norman who was…
Great service today from Norman who was very friendly, knowledgeable and offered an exceptional service. Norman has helped us a few times before in store and is always cheery, kind and goes above and beyond to help. Thank you so much. All best wishes.
21 June 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Amazing transaction
Quick reliable service thankyou cant beat go outdoors with her indoors
6 June 2026
Reply from GO Outdoors - Blackburn
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
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