Chris in the Birkenhead town centre store was amazing very helpful answered all questions and helped me make an informed choice. I cannot recommend this store enough staff amazing, and customer servi... See more
Company replied
Location
Switch location32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX Birkenhead, GB
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Excellent service from Adam and Mimi who were attentive, totally customer focused but not in the slightest bit pushy. I got the camping stove i wished for along with the information for future purpo... See more
Company replied
Very helpful professional staff..listened carefully to what was needed and gave expert advice without hard sell or gender bias, making for a relaxed environment to purchase good quality items and time... See more
Company replied
Really helpful advice from Adam today, helped me figure out if a collapsible sea to summit cup can fit inside a hiero stove. Answer: it doesn't but it can act as a bit of a makeshift lid. Super he... See more
Company replied
Company details
About GO Outdoors - Birkenhead (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX, Birkenhead, United Kingdom
- 0151 559 3381
5.0
Excellent
1K reviews
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Chris in the Birkenhead town centre…
Chris in the Birkenhead town centre store was amazing very helpful answered all questions and helped me make an informed choice. I cannot recommend this store enough staff amazing, and customer service beyond expectation.
24 October 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
What amazing customer service
What amazing custome service, each member of staff has been amazing, big thanks to the young lady who has dealt with me on a few days making sure i got my order that arrived and a big Thank You to Adam for sorting my order for me
14 October 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Excellent service from Adam and Mimi…
Excellent service from Adam and Mimi who were attentive, totally customer focused but not in the slightest bit pushy.
I got the camping stove i wished for along with the information for future purposes. My thanks to them both!
17 October 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great Camping Equipment
I wanted to buy a camping stove, I explained to Adam the shop assistant what I was looking for and he was more than helpful in directing me to just what I was looking for. A great purchase at a great price.
17 October 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Mimi and Adam at the Birkenhead Store…
Mimi and Adam at the Birkenhead Store were very helpful and so pleasant. It was a pleasure to shop at this store and I would recommend it highly.
13 October 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The shop staff were freindly and…
The shop staff were freindly and helpful, they pointed me in the direction of the walking shoes were Eddie the shop assistant advised and helped me select the correct shoes for my requirements.
1 October 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Thank you for the wonderful customer…
Thank you for the wonderful customer service from Chris, very knowledgeable and helpful. Would definitely recommend this shop.
12 October 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good customer advice.
I was looking for a replacement light weight fleece top and was shown a selection by assistant Chris, who was very helpfull and i bought two good ones in different colours and with a discount price.
I would be happy to return in the future.
6 October 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Really helpful advice from Adam today
Really helpful advice from Adam today, helped me figure out if a collapsible sea to summit cup can fit inside a hiero stove. Answer: it doesn't but it can act as a bit of a makeshift lid.
Super helpful!
9 October 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Timely and efficient
Timely and efficient, welcoming and polite. Eddie was more than helpful and attended to every request. Must mention 7 hours, Eddie will understand. A pleasure.
9 October 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service !!!! 😃
Adam in the Birkenhead branch went above and beyond with customer service. I think all the staff in this store are so helpful and can’t do enough for you l. I always enjoy the bargains and great prices too
9 October 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great service and advice from Chris all…
Great service and advice from Chris all the staff friendly and helpful seem to give great advice not just pushing you to buy a certain product taking time talking to you to find out what you want
2 October 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Adam was amazing
Adam was amazing. He helped me choose the right product.
3 October 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
What is wrong with Go Outdoors...... absolutely nothing!!!!
Love a good visit to Go Outdoors Birkenhead. Staff are really helpful and always up for a quick chat and banter.
Chris on this occasion was extremely helpful and had some good advice.
30 September 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent service from Eddie and Adam
Excellent service from Eddie and Adam. Always really helpful.
1 October 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Go Outdoors, Birkenhead
The staff in Go Outdoors, Birkenhead are knowledgeable and friendly.
28 September 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very good service and expertise offered.
Very helpful professional staff..listened carefully to what was needed and gave expert advice without hard sell or gender bias, making for a relaxed environment to purchase good quality items and time to try things on without rush or pressure..Explained terms of purchase with clarity which was reassuring.thank you to Eddie,Mimi and Abbie
24 September 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Can't go wrong with Go Outdoors
Can't go wrong with Go Outdoors; always greeted with a smile, if I need help or advice, everyone is there to assist. Recently, one of the girls, Abbey, kept a pair of pants on side for me which was great; went there after work snd they were waiting for me.
16 September 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Abbie was very helpfull in birkenhead…
Abbie was very helpfull in birkenhead Express
25 September 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service from Abbie
Great service from Abbie. Thanks, I will be back
24 September 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
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