I visited your store to purchase new hiking boots and was assisted by Jonny. Jonny was friendly, polite and very patient but most of all he was knowledgeable about the product. He took the time to... See more
Company replied
Location
Switch locationSt David's Retail Park, Caernarfon Road, LL57 4TJ Bangor, Wales, GB
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See what reviewers are saying
Joanna (Jo) was a godsend last weekend when I was on a camping trip in Anglesey. Found what I needed in the store and held it until I arrived. Always have a good experience at Go Outdoors, however Jo... See more
Company replied
Fantastic service, extremely helpful even though close to closing time on a Sunday. Staff helped us select and fit a roof box and bars. Their attitude was above and beyond what you could expect, good... See more
Company replied
Just a little shout out to Nabiel - super knowledgeable and very helpful when trying to find some new walking boots. Thank you! Also to the gentleman the was on the tills, apologies didn't catch a... See more
Company replied
Company details
About GO Outdoors - Bangor
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
St David's Retail Park, Caernarfon Road, LL57 4TJ, Bangor, Wales, United Kingdom
- 01248 660937
4.9
Excellent
3K reviews
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Great place except nowhere for parking bicycles
I love the products that I get at Go Outdoors, the friendly staff and the good value for money. What I don't like is the fact that the only place to lock a bicycle is the shopping trolley storage. I worry that my bicycle will get damaged by trolleys. Other people who come by bicycle have the same problem. It seems odd that an outdoor shop next to a fitness centre has not decided that some people may come by bicycle and that they need a safe place to park their bicycles. I keep giving this feedback but so far nothing has changed.
16 April 2026
Reply from GO Outdoors - Bangor
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Went in store looking for a particular…
Went in store looking for a particular pair of trousers, however size not in stock. Went to online account but this was not pulling through the discount. Spoke to Manon, sales advisor who contacted head office and resolved the issue. She also contacted other local stores to track down required size. Alm in all Alm a great experience and Manon went over and above what one would have expected. Many thanks
13 April 2026
Unprompted review
Reply from GO Outdoors - Bangor
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff
Nabeil was very friendly and informed in helping me choose walking shoes and sandals 😊
19 April 2026
Unprompted review
Reply from GO Outdoors - Bangor
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Popped in to collect parcels from Evri
Popped in to collect parcels from Evri. Nabeil, who I've previously met during the store served me. He is always extremely polite and helpful and his customer service is second to none 😀
18 April 2026
Unprompted review
Reply from GO Outdoors - Bangor
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very friendly and helpful service today…
Very friendly and helpful service today from Nabeil
18 April 2026
Unprompted review
Reply from GO Outdoors - Bangor
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Extremely helpful staff
Nabeil was extremely helpful and knowledgeable about the selection of walking boots and shoes. They were very accommodating and patient while I tested different sizes. They also had a personal knowledge of a range of the shoes, having used them before, with details on the strengths and weaknesses of each that I was considering. All round a very positive and helpful experience in finding my next pair of shoes!
18 April 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Thank you for your help and your smile…
Thank you for your help and your smile Mandy😊
17 April 2026
Unprompted review
Nabeil was there to help with all my…
Nabeil was there to help with all my request in and out the back to get all the shoes I requested to try.
And had everything I wanted in size 👌🏻
17 April 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Amazing service - thanks Nia
We had popped in for a replacement waterproof coat and rucksack for our daughter for her explorer scout camps, and we were struggling a bit with sizing and fit for both items. Huge thanks to Nia who helped us multiple times and answered all our technical questions. Very happy since with our purchases and we will be return customers.
2 April 2026
Unprompted review
Reply from GO Outdoors - Bangor
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Brilliant service
Dropping off a parcel for Evei and Nabeil couldn’t be more helpful, lovely guy and provided an excellent service. Hope to deal with you again.
29 September 2025
Unprompted review
Reply from GO Outdoors - Bangor
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Nabel was absolutely amazing
Nabel was absolutely amazing, pay him more please
10 April 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
I never got my package
I oderd a t-shirt over a month ago. I never got my package even though I got an email saying it had been delivered to the shop. I still don't have my money back.
4 April 2026
Reply from GO Outdoors - Bangor
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bangor
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Helpful and friendly staff
Nabeil was very helpful and knowledgeable. One star off only because they didn’t have my size in stock.
11 April 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
We always have a great experience in…
We always have a great experience in this store. Thank you to Nabeil for helping us today!
12 April 2026
Unprompted review
Reply from GO Outdoors - Bangor
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bangor
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Paid in cash and the cashier told me my…
Paid in cash and the cashier told me my £5 note didn't meet the standards. He was like a forensic detective looking on my notes. Aaron
11 April 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent customer service
Served by Nabeil, who was excellent- he had great product knowledge, friendly & helpful
11 April 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Was served by Nabeil today
Was served by Nabeil today. Very helpful and polite . Directed me straight away to the walking boots I was after and explained the 3 types in that make.
11 April 2026
Unprompted review
Reply from GO Outdoors - Bangor
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I was looking for new walking shoes and…
I was looking for new walking shoes and NABEIL the store assistant was such great help.
Thank you for a great experience!
Will be coming back for sure!
10 April 2026
Unprompted review
Reply from GO Outdoors - Bangor
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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