It was much cheaper than many of the other quotations we looked at. My mum is 91 and in very good physical health for her age. But for her to visit her property abroad was becoming untenable due to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your staff were amazing. Wayne was the guy who dealt with my call and he was patient, helpful and had a sense of humour which I very much appreciated. He took the time to find the right quote which... See more
Company replied
I phoned my existing insurance company enquiring about the cost to add a medical condition for my husband. The member of staff actually suggested I try goodtogo as you’d probably be cheaper. It work... See more
Company replied
Very nice conversation with staff re changing from the cruise selection to just Europe. Always do try and have continuous yearly insurance. Great service
Company replied
Company details
About goodtogo
Written by the company
Goodtogoinsurance.com is a specialist travel insurance provider. We are proud to provide travel insurance cover to individuals, couples and families who may have difficulty obtaining cover elsewhere, either due to age or health record.
- Cover for all types of medical conditions
We can cover any type of medical condition up to a high level of severity (often even where there is a terminal prognosis).
- No age limits
There are no age upper limits on our single trip or annual travel insurance policies.
Get quote
Medical Travel Insurance
Written by the company
- We are here to help
- Our website is easy to use with full information about our cover available throughout the process. You can also request a call back or use live chat for extra help if you get stuck. If you prefer to talk to a real person, we are open 7 days a week and have a team of friendly experts who are waiting to take your call.
- Experts in Cover for Medical Conditions
- We can cover all types of medical conditions up to a very high level of severity, including heart conditions, cancer, diabetes, stroke, asthma and arthritis. We can provide cover if you are on a waiting list and in some circumstances if you have been given a terminal prognosis.
- No Upper Age Limit
- Your age will not be a barrier to getting appropriate travel insurance for your holiday.
- 24 Hour Emergency Medical Support
- All of our travel insurance policies come with 24 hour emergency medical support. Wherever you are in the world our English speaking emergency assistance team are just a phone call away. They can help you get the treatment you need quickly by liaising with foreign doctors on your behalf and guaranteeing payment to the hospital so you don't have to worry.
14 Day Money Back Guarantee
Claim a full refund if the cover does not meet your needs
When you buy travel insurance over the phone or online you get 14 days to review the full terms and conditions of the policy. If the travel insurance doesn't meet your needs you can claim a full refund provided you have not travelled or made a claim.
Contact info
Correlation, 1st Floor, 5 St Helen’s Place , EC3A 6AB, London , United Kingdom
- 0330 024 9949
- help@goodtogoinsurance.com
- www.goodtogoinsurance.com
4.7
Excellent
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received no email to say my insurance…
I received no email to say my insurance was coming up for renewal but the first I knew was when I got an email say thanks for renewing it’s £410 approximately. I was furious . I called and said I expect the money to be back in my account as it should not have be renewed without at least an en email ! I feel this is done to catch people out who may not be checking their emails . I am furious by this .
7 September 2026
Reply from goodtogo
Mr Colin Wayman,
We sincerely apologize for the frustration and inconvenience this situation has caused. We understand your concern regarding the automatic renewal and the lack of prior notification. We would like to investigate this matter further for you.
goodtogo
Was able to get travel insurance due to…
Was able to get travel insurance due to my illness.Very friendly customer service
7 September 2026
Reply from goodtogo
Rash,
We're so pleased to hear that you were able to secure travel insurance despite your illness and that you found our customer service very friendly. Thank you for your positive feedback!
goodtogo
All the questions were fairly…
All the questions were fairly straightforward to answer.
7 September 2026
Reply from goodtogo
JEAN BARNETT,
We're delighted to know that you found the questions easy to answer. Your positive feedback is greatly appreciated, and we thank you for sharing it.
goodtogo
The customer services operative Ms…
The customer services operative Ms Nondumiso was very professional and extremely helpful.
3 September 2026
Reply from goodtogo
MR CURTIS D SMALL,
We're so happy to hear that our customer service operative was very professional and extremely helpful. Thank you for sharing your positive feedback with us!
goodtogo
Reply from goodtogo
J. D,
We're so glad to hear that you found the process easy and straightforward. Thank you for taking the time to share your positive feedback!
goodtogo
Reply from goodtogo
Joan Drummond,
We're delighted to hear that you found our online process easy and that you were happy with the price. Thank you for your wonderful feedback!
goodtogo
Staff member was very warm and helpful
Staff member was very warm and helpful. She took time to make sure that I understood the policy.
She came across as experience and knowledge.
7 September 2026
Reply from goodtogo
Mrs Madge Fletcher,
We're delighted to hear that our team member was warm and helpful. It's wonderful that they took the time to ensure you understood the policy and came across as experienced and knowledgeable. We appreciate your positive feedback!
goodtogo
I was directed quickly and efficiently…
I was directed quickly and efficiently to the right person who was polite efficient and very professional in dealing with my requirments
7 September 2026
Reply from goodtogo
Mr Sean Kelly,
We're delighted to hear that you were directed quickly and efficiently to the right person. It's wonderful to know that our team member was polite, efficient, and professional in assisting you. Thank you for your positive feedback!
goodtogo
We used them in May 2026…found the…
We used them in May 2026…found the young lady helpful and the package we used was good value compared with some other companies…
7 September 2026
Reply from goodtogo
Valerie Simmonds,
We're so happy to hear you found our team helpful and our package offered great value. Thank you for your wonderful feedback!
goodtogo
It was quick and as I am not very…
It was quick and as I am not very knowledgeable as far as buying on line I was so pleased that it was straight forward and I managed to buy my holiday insurance.
7 September 2026
Reply from goodtogo
Mrs I Beetham,
We're so pleased to hear that you found the process straightforward and managed to purchase your holiday insurance with ease, especially as you're not very knowledgeable about buying online. Thank you for your positive feedback!
goodtogo
Reply from goodtogo
Gloria Ward,
We are so pleased to hear that you found our pricing to be great and our cover to be excellent. Your positive feedback is truly appreciated!
goodtogo
Efficient and helpful
Damien dealt with my initial online quote that I didn't process at the time because I needed to tailor it. He was great at talking it through with me and getting me the cover I need for a forthcoming holiday. The only reason this is not 5 star is not down to him but it took a while to get through I tried 3 times.
7 September 2026
Reply from goodtogo
Liz Cronshaw,
We appreciate you sharing your experience and are glad that our team member was able to assist you with your holiday cover. We understand that waiting to connect with us can be frustrating, and we are actively working to improve our response times. Your feedback is valuable as we strive to enhance our service.
goodtogo
I ended up missing out on holiday…
I ended up missing out on holiday waiting for price
I changed holiday by 1 day same duration QUOte went up by £40 from 1st quote paying £140 for 3night s not good enougth
29 August 2026
Reply from goodtogo
Mark Cawley,
We appreciate you sharing your experience. We understand your frustration regarding the price change for your holiday. We are reviewing our pricing policies to prevent such discrepancies.
goodtogo
My travel insurance policy had…
My travel insurance policy had increased by 130% without any warning. I rang to cancel the policy and to be fair this process was very easy but I’m just disappointed that my premium had increased by so much
7 September 2026
Reply from goodtogo
Paula,
We appreciate you sharing your feedback. We understand your disappointment regarding the premium increase and value your honesty. We are reviewing our pricing notifications.
goodtogo
I was able to speak to a person and ask…
I was able to speak to a person and ask questions and given answers to my questions. Thank tou.
3 September 2026
Reply from goodtogo
Brenda Preskett,
We're happy to hear that our team was able to assist you and provide clear answers to your questions. We appreciate your feedback!
goodtogo
Goodtogo were very reasonable and easy…
Goodtogo were very reasonable and easy to deal with
7 September 2026
Reply from goodtogo
Mr Anthony Yeaman,
We're so pleased to hear that you found our services reasonable and easy to deal with. Thank you for your wonderful feedback!
goodtogo
quick and easy to set up and good price
7 September 2026
Reply from goodtogo
Mr ADOLF,
We're so pleased to hear that you found our setup process quick and easy, and that you were happy with our pricing. Thank you for your positive feedback!
goodtogo
Reply from goodtogo
Miss Shelby Killick,
We appreciate your feedback regarding our agent's communication.
goodtogo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.