Good Energy Reviews 

Very happy throughout with comms. The solar system kind of just works well in the background so no problems there. But the couple of times I have needed to call up they've been very helpful. Jemma S in particular today helped us out with collating some paperwork for our conveyancers on short notice and was very friendly, professional and helpful, despite obviously being very busy - much appreciated!

I had a great experience with Hannah, Business, Billing and Complaint Specialist, who helped us with the closure of our old electricity account.

The account closure had been pending for some time, but Hannah picked it up and managed to get everything resolved within just a couple of days. She was incredibly prompt, helpful and professional throughout, and I really appreciated the way she took ownership of the matter and saw it through so efficiently.

Amazing work, Hannah! thank you so much for your support! Highly recommended.

Good Energy provides excellent and fast customer service each time!

I was worried about a dodgy looking pipe outside my house and wasn't sure what to do so I emailed Good Energy because their people are always so lovely and so helpful. I quickly received a reply from a lovely lady called Anjelica who has told me who to contact and given me their number.

Although the cause of the issue was irritating, the response I got from the customer manager was exemplary and I am sure we will sort out the problem in due course.

Steve was fantastic, very quick and full of initiative in resolving my complaint. Thanks to him and the Good Energy team.

I have found their support staff are extremely helpful and quick. A pleasure dealing with them.

Personal help, no AI

Gifty was super efficient when replying and diligent in her work. Thank you

simple andstraightforward people to deal with

Olayemi: very quick response to associate gas and electricity accounts with email account on app.

Have found Good Energy to have been a consistently reliable energy provider for the decent period of time since being with them.

Their excellent provision of customer service has been very much appreciated, and was reflective in my most recent contact with them, whereby their representative, Michaela, provided a very satisfactory level of effectively dealing with my query.

Thank you!

Best wishes. 🙂

Ryan was very efficient in setting up our new account, and was very helpful in answering my questions thoroughly.

Great communication throughout wether on the phone or by email. Couldn't have asked for better response. Super helpful and highly rate them😊

Good energy responded to my enquiry promptly and positively. Very helpful.

Always easy to speak with the people who answer my call . Not kept waiting. Very courteous. A pleasure to call Good energy. Thank you

Mrs Lacey

The speed of the response to my enquiry by Angelica (within half an hour) was as impressive as the quality of the information provided. This continued in the follow up. I’ve been with Good Energy for a long time and over the years I have considered other suppliers. The ethical and environmental basis of the company are the reasons I stay with this supplier and the customer service makes it even better.

Good Energy has always been a responsive company, but today’s experience with their clean energy specialist, Gifty A, was especially impressive. Moments after I emailed a meter photo, Gifty replied, confirming my account had been updated successfully. Swift and thorough! Thank you.

A support engineer called Gifty was able to advise on getting a refund on the credit we had built up over time. it was all sorted out in well under an our.

Great service

Excellent communication
Had a initial problem with my smart meter which was quickly resolved by Olayemi in customer service.
Just switched to Good Energy. Easy switch over. 'Good Energy' app works well. All good.
Thanks