GEL (Good e-Learning) Reviews 444

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I really enjoyed it - great content packed in very good form: videos are short (1-2min per topic) and to the point, so you can easily go back; quizzes let you test your knowledge along the way; nice... See more

Company replied

Rated 4 out of 5 stars

Great course and layout. One negative aspect is the constant added background music to the speaker/lecturer. There is no need for music in the back. It gets very tiring after a while and actually slow... See more

Company replied

Rated 3 out of 5 stars

Outdated and wrong references cost time The course is well structured and the audio sequences are helpful. Additional you get the TOGAF Standard 9.2 and lots of other documents offered by the Op... See more

Company replied

Rated 5 out of 5 stars

A former coworker of mine recommended I take the Level 1 Business Architecture course offered by Good e-Learning, so I purchased it based upon her recommendation. Purchasing and accessing the course... See more

Company replied

Company details

  1. Educational Institution

Written by the company

Good e-Learning went into administration in December 2022 and was then acquired by Omniplex Learning in early 2023. The administration and change of ownership did cause a temporary shutdown in operations and support. All outstanding customer enquires were responded to by April 2023. Good e-Learning (GEL) is proud to be a part of Omniplex Learning, reinforcing our mission to deliver eLearning solutions to our diverse clients. We have built a comprehensive e-learning library that offers a wide range of courses, covering diverse business and IT accreditations. Our specialty lies in taking complex subjects and transforming them into easy-to-comprehend learning materials. We offer a wide range of courses, covering diverse business and IT topics. Our accreditation certifications span a broad range including ITIL, TOGAF, DevOps, PRINCE2, MSP, AgilePM, Change Management, and many more! Omniplex (UK) Ltd trading as GEL (Good e-Learning)


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

444 reviews

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Rated 4 out of 5 stars

Course video quality and contents are…

Course video quality and contents are excellent with PC. However, it is totally not easy to use for mobile user. Therefore, I hardly watch lesson videos while traveling. It is not convenient.

6 December 2021
GEL (Good e-Learning) logo

Reply from GEL (Good e-Learning)

Hi Zin Thant Oo,

We really appreciate you taking the time to share your rating with us! ​

We take our customers' experience very seriously and are working to address the issue you raised.

Thanks again, your feedback helps us to improve service for everyone!

Sincerely,
Good e-Learning

Rated 5 out of 5 stars

Excellent Purchase Experience

A former coworker of mine recommended I take the Level 1 Business Architecture course offered by Good e-Learning, so I purchased it based upon her recommendation. Purchasing and accessing the course went smoothly, and I'm located in the US while Good e-Learning is located in the U.K. Not that it should make any difference, but sometimes it does.

So far, I have nothing at all to complain about and would purchase another course through Good e-Learning.

2 December 2021
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Reply from GEL (Good e-Learning)

Hi Michael,

Thank you for the great review!

We’re so happy you loved your experience and can’t wait to have you back!

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thanks for your kind words and we look forward to seeing you again!

Kind Regards,
Good e-Learning

Rated 2 out of 5 stars

Disappointing

I found that the narrative on the slides and the information on the slides were not in sync. Trying to read the slides and listen to the narrative was very confusing. In addition, the narrative on the slides was, for the most part, just reading from the standard word for word.
For the amount of money spent I would have expected some effort to have been made to make a proper training program.

17 November 2021
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Reply from GEL (Good e-Learning)

Hi Dean,

Thank you for your review.

We are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

We would like the opportunity to talk and investigate your feedback further, so that we can deliver a better experience next time.

You may reach us anytime at support@goodelearning.com

Again, thank you for your feedback.

We are looking into this issue and hope to resolve it promptly and accurately!

Best regards,
Good e-Learning

Rated 5 out of 5 stars

Very responsive and acted very quickly.

Deepak was very responsive and immediately understood my requirements and met them very quickly. I will be very happy to continue doing business with good e-learning

4 November 2021
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Reply from GEL (Good e-Learning)

Hi Sam,

Thank you for the great review!

We’re so happy you loved your experience - and we agree, Deepak is truly a gem to have on our team!

Can’t wait to have you back. Until then, we’re here if you need anything.

Best regards,
Good e-Learning

Rated 5 out of 5 stars

Great so far!

Had a few questions and they were answered straight away by really helpful people

12 October 2021
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Reply from GEL (Good e-Learning)

Hi Rachael,

Thank you for your nice feedback! We really appreciate it!

We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Thanks again and we look forward to seeing you again.

Best regards,
Good e-Learning

Rated 5 out of 5 stars

Tanks for your prompt and professional…

Tanks for your prompt and professional response

7 October 2021
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Reply from GEL (Good e-Learning)

Hi Bahaa,

Thank you so much for your kind words!

We really appreciate you taking the time out to share your experience with us!

We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Sincerely,
Good e-Learning

Rated 4 out of 5 stars

I passed my exam :)

Good price. Good yet not enough info provided during the course; however I passed my exam on Prince2 Agile Foundation. Customer service is great!

3 October 2021
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Reply from GEL (Good e-Learning)

Hi Aida,

Thank you for taking the time to give us feedback. We really appreciate it. The only way we can keep making our service better is with your help! We attend to every comment and suggestion and group them into related issues to improve as soon as we can.

We’d love to continue providing great service to awesome customers like you.

Sincerely,
Good e-Learning

Rated 4 out of 5 stars

Good pricing and sales

Good pricing and sales, the app could be a little better as can be glitchy moving between modules and autoplay would be great.

2 October 2021
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Reply from GEL (Good e-Learning)

Hi Nathan,

Thank you for taking the time and sharing your valuable feedback with us!

I apologize for any inconvenience during the learning process related to the application.

Do reach out to us for any suggestions or queries at support@goodelearning.com

Thank you, once again, for your comments and a good review rating.

Kind regards,
Good e-Learning

Rated 5 out of 5 stars

I'm Impressing with "Quick service…

I'm Impressing with "Quick service response" in any how.

26 September 2021
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Reply from GEL (Good e-Learning)

Hi Hongladda,

Thank you very much for taking your time and sharing your feedback with us. We appreciate it very much!

We are glad that you loved our service. We are always trying our best to make your experience memorable, and we are glad that we have achieved it!

Thank you again! We are looking forward to making your experience even better in the future!

Kind regards,
Good e-Learning

Rated 5 out of 5 stars

Registration was simple and I received…

Registration was simple and I received a personal follow up phone call the next day.

27 August 2021
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Reply from GEL (Good e-Learning)

Hi Richard,

Thank you for taking the time to share your feedback.

We are happy to hear that you are satisfied with the registration process and hope you'll enjoy your training as well.

Kind regards,
Good e-Learning

Rated 1 out of 5 stars

bad support

bad support service for response to the clients.

25 August 2021
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Reply from GEL (Good e-Learning)

Hi Fatma,

Thank you for sharing your feedback with us.

We want to apologize for the experience you had with us. This is not typical of us and can asssure you it wouldn't happen again.

We'll message you directly to get more details on the matter and to prevent it happening in future.

Kind regards,
Good e-Learning

Rated 5 out of 5 stars

I felt well supported when purchasing…

I felt well supported when purchasing my course. The syllabus is more appealing than other on-line courses that I viewed, so I am looking forward to getting stuck in!

18 August 2021
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Reply from GEL (Good e-Learning)

Hi Louise,

Thank you for sharing your feedback.

We extremely appreciate that you've enjoyed your experience with us and hope you will be happy with your course. Good luck with your studies!

Kind regards,
Good e-Learning

Rated 4 out of 5 stars

A fine mix of delivery

A fine mix of delivery. It provides a solid base for understanding terminology and sparks many ideas for potential inclusion in my own environment.

15 July 2021
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Reply from GEL (Good e-Learning)

Thank you, Craig, for providing us with your feedback about our business.

We’re delighted to hear that you find your course useful. Thanks again for taking the time to leave a review for us!

Kind regards,
Good e-Learning

Rated 4 out of 5 stars

Great but not perfect

The online training was great and the content was easy to understand. Yet if a pdf study guide could be provided, it definitely helps a lot when users are doing the assessment.

That’s why I didn’t give a full rating.

3 July 2021
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Reply from GEL (Good e-Learning)

Thank you for giving us your valuable feedback.
Your comments will assist us in reviewing and improving our products in the future.
We will strive to deliver great experiences consistently, please do reach out to us for any suggestions or queries at support@goodelearning.com.

Kind Regards,
Good e-Learning

Rated 5 out of 5 stars

Great course and Trainer!

Great course and Trainer!! Concepts are explained in a simple and effective way and that paves way for easily connecting the dots on the overall curriculum. Recommended!!

3 July 2021
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Reply from GEL (Good e-Learning)

Hi Senthil,

Thank you for sharing your experience and providing this 5-star rating.
Good luck with your further studies and exam preparation.
If there's anything else we can do to help, please let us know at support@goodelearning.com.

Kind Regards,
Good e-Learning

Rated 5 out of 5 stars

The best ;They have the customer care…

The best ;They have the customer care ever, good services offered , great prices and discoiunts, i really recommend.

16 June 2021
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Reply from GEL (Good e-Learning)

Hi Aiya,
We are happy you're pleased with the service.
Thank you so much for sharing your experience with us.
We're so grateful for customers like you.
If you require any further support, please don't hesitate to contact us at support@goodelearning.com.

Kind Regards,
Good e-Learning

Rated 5 out of 5 stars

Good e-Learning = Good Job

Written and video documents, knowledge check and mock exams very well done.
Exam passed at 1st approach without any problem.

3 June 2021
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Reply from GEL (Good e-Learning)

Hi Leszek,

Thanks a lot for sharing your experience with us.

Congrats on passing your exam and we are extremely happy you've enjoyed all the documents, knowledge check and mock exams.

Thank you for your review again!

Kind regards,
Good e-Learning

Rated 1 out of 5 stars

Stay away from the Prince2 course

I have just finished the prince2 foundation and practitioner course. It was terrible. The course is riddled with mistakes. There are many mistakes, like a page being repeated twice, a multiple choice question where the answers suggested relate to another question, lists of roles that are shown twice, but actually show two different contents etc. Those mistakes are frustrating to say the least, as this is not a free resource.

The couse content I initially through was ok, until I received the 50USD official Axelos book. I then realised that what as in the course was nothing more than in the book... WORD FOR WORD. So for 50USD you have the exact same information, except that in the couse, it is delivered to you by a guy who speaks with a horrible background music.

The course gives no example whatsoever to illustrate the points they make. When they say things like "You need to define change control", at no point will they illustrate how change control can be defined, and what it could look like.

The only advantage of this course is the fact that it includes the token for the exams, but if your aim is to learn about prince2 with a good teacher, spend your money elsewhere.

2 June 2021
Unprompted review
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Reply from GEL (Good e-Learning)

Dear B. Carper
Thank you for writing this review.
We are sorry to hear that the course did not meet your expectation, and apologize for all the inconvenience it may have caused during your study.
We do have to use a lot of the content from the manual, in order to pass the accreditation still it won't be written word for word. We have flagged this course as the one which is the highest on our list to improve.
We take customer feedback very seriously and appreciate the time you spent providing this comment.
If you would like to discuss anything else with us personally, please don’t hesitate to contact us at support@goodelearning.com

Regards,
Good e-Learning

Rated 4 out of 5 stars

Great simplicity in contents

Great simplicity in contents, well organised and hands-on.

18 May 2021
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Reply from GEL (Good e-Learning)

Hi Alberto,

Thank you for taking your time to leave us a review.

We value all customer feedback and we're happy that you've enjoyed the course, its contents and structure.

Thank you again!

Kind regards,
Good e-Learning

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