GONG Galaxy Reviews 

Easy selection of products.
Normal check out without any hassle.
Immediate confirmations of order and payment by email.
Next day picking goods and shipment prepared even on a Saturday

I am a huge fan of GONG and frequently make purchases from them. I genuinely appreciate the quality of their products, as well as the professionalism of their team, customer support, and logistics services. While I encountered some shipment issues in the past, the recent move to a centralized warehouse has significantly improved the efficiency and speed of their shipping process. For instance, I placed an order around noon, and it was dispatched the same day, ensuring its arrival before my upcoming vacation. Thank you, GONG, for your outstanding service, and please continue the excellent work!

The lowkite plus V2 is really stable and easy to use first day first jibes a really good product and price compare to other brand!

In this new era, simplicity and speed is crucial to overcome indecisive 🤷 customers, and help them to modify and acomodare their orders to their needs. Although you have best in class website, who is giving plenty of useful information to rookies in this new sport- wing foiling , ,to find good advice and how to chose the best equipment. Your order handling team is very flexible and reacting fast when changing some items in the order.
I had a case that I placed an order and then tomorrow morning I had a chance to try a smaller board than I have ordered. Then I realized that smaller boat board is more suitable for me. Three days from order, I was hoping that order still is not shipped, what likely was the case and I asked order handling team to change from 75 L to 65 L board what was done on very simple and fast way, in few steps, 5 min.
Thank you guys all for understanding and patience. It was a truly nice experience to order from your side and all the best.

Excellent product quality!!
The team is always there to help, monitor the process and deal with any issues that might arise.
Very friendly and efficient staff.
Excellent customer and after-sales service.
Congratulations to Gong Galaxy!!
By the way this is not the first product I buy from Gong Galaxy and it definitely won’t be the last!

All round excellence, from order to tracking parcel to delivery to UK . 5m Kite arrived on time just in time for 35mph winds and WOW what a good time had. Quality of kite is amazing and performed no different than my quiver of let's say more expensive kites I have. Will certainly be back for more, I'm stoked.

The experience with Gong has been very good, I bought an Origin 1.0 Ten Blues 9'2. I saw some video online because I didn't know the company, I tried the Longboard once arrived and it's AMAZING. The look is fantastic, better than any photo can describe, perfectly shiny. The longboard is easy to paddle and to manuver as they promise. I added some transparent grip pad to not ruin the fantastic design with wax. I've to say, pay attention to the related object in the chart, because I bought the leash and I couldn't decide the color, so now I've a light blue leash paid 2 times what I could have bought on their website with the right colour (black or red for my longboard) and I bought a sock, it's very unconfortable with a Longboard, so I would prefer to spend more but buying a surfbag. I had some Issues with the courier Geodis, but Gong with Gasperd were able to assist me solving my delivery problem, so they are absolutely trustfull with an excellent customer support!

A very quick and immediate answer (a saturday....) for my purchase.
Very unusual, great!
I also waiting an answer for the best way to repair myself my Simone Matata 6'9.
I hope for it...

A Loyal Customer Feels Dismissed — Service Was Disappointing

We’ve been loyal Gong customers since **2018** (also under our second account, Wild South SUP), buying many SUPs, surfboards, and wingfoil gear — always happy with the performance and happy to recommend your products.

So when one of our wings tore after only **eight uses** — despite always drying and storing it properly — I believed this to be a serious defect. What followed hurt more than the defect itself: the way we were spoken to.

Here’s an excerpt from the last mail from Gong (Cyryl):

> “99% of the cases, hernia happened when wings are packed wet and the bladder sticks to the sheath and does not return to its original position upon inflation. This then creates a twist in the bladder, which bursts under the pressure.”

> “It's not you who needs to tell us what to do.”

That wording felt more than just defensive: it implied I wasn’t telling the truth, that I was somehow mistaken, and that Gong knows best. As someone who has supported your brand for years, that tone felt dismissive and even arrogant. It felt like loyalty and past purchases didn’t matter, that our concerns weren’t valid unless they fit your narrative.

Gong offered a **30% discount** on a replacement bladder — which is better than nothing, but still insufficient given the early failure of the product. They refused to cover the shipping, and stood firm on their conclusions, even though the usage was minimal and care was thorough.

**In summary:**

* ✅ Product quality = generally good
* 🔍 Customer loyalty = serious and real
* 😞 Communication & resolution = deeply disappointing in this case — the tone, the dismissal, and the lack of willingness to take responsibility or show more empathy

I’m sharing this so Gong understands that technical explanations are important — but how you treat long-term customers when things go wrong matters just as much. I hope Gong can do better: more respect, more openness, more genuine recognition when a customer raises concerns.

## Trustpilot Review for Gong

⭐️⭐️⭐️⭐️⭐️

I am very happy with Gong! Their service is outstanding, and whenever there's an issue, they work with you to find a solution. The wait times are reasonable, and I always receive a proper answer from real people—no bots involved. The quality of their products is next-level, and their prices are very competitive. Keep it going, Gong!

Great attention! Helped me with everything I needed

Hi, exeptional customer support and contact with Gong team members. Great quality products. Me experience is one of the best I've ever had with any e-commerce business merchant not only *surfing industry. Im verry happy with the products I received!

very professionals and excellent service... they don't take for granted your safety and experience and help you to get what you really need. excellent quality and finish in all their products.... highly recommended..!

I needed some guidance to choose the correct foil for my experience and sailing style. Gong team responded immediately and helpfully to my questions. Many thanks, Vicente, for your help!

Great products, innovative and high quality. Fast delivery. Helpful sales service.

Quick replies when contacting customer service and a friendly approach!

I had a very good a personal consultation with the Gong team via email to clarify all my open questions (model and size for my experience and weight). We discussed the different pros and cons. Finally they convinced me for one size bigger and after the first day: It is just perfect! 😍 Thank you for the advice and an outstanding board.

Fast response, valid information

Easy and clear buying experience. Quick shipping. Unfortunately DHL charged 69$ when delivering in Canada for a 90.83 Euro Impact Vest and for which Gong charged 39 Euro (express delivery). How come Gong is still outsourcing shipping to DHL??

great gear with great service before you buy, when you buy AND after you have bought, if there are questions and warranty issues! satisfied customer since 3 years! the descriptions on the homepage of Gong are the best within the Wingworld really precise.