I have been buying from GoldSilver.com since 2010. Mike educated me then and now I am benefiting from all his work/research. Not sure if other Gold/Silver companies are as diligent in the art of educa... See more
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Review summary
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I continue to use GoldSilver for all my monetary metal purchases because of you, Travis Rager. He is responsive and always willing to help. If it weren't for my relationship with him, I'd buy somewher... See more
Thank you Devon! Amidst the record-breaking volatilty of PM movement of the last week, and undoubted stress on GoldSilver staff to meet the Mike Maloney standard of 'saving the world one investor at... See more
Sid was the second representative I’ve dealt with at GS in the recent past. Sid, and my other encounter were so exemplary I had to say something. As a septuagenarian “blue-collar” guy I’m constantly a... See more
Company details
About goldsilver.com
Written by the company
For over two decades, GoldSilver.com has been a trusted partner for individuals seeking to invest in gold and silver with confidence. Founded by best-selling author and renowned financial educator Mike Maloney, we were among the first to bring precious metals investing online—and today, we remain a leader in the industry by staying true to the values that built our foundation: integrity, transparency, and putting our clients first.
At GoldSilver.com, we do more than sell gold and silver. We listen. Every member of our team is committed to understanding your goals and guiding you with clarity, patience, and personalized support—whether you’re making your very first purchase or expanding a seasoned portfolio. We know that investing in precious metals is a personal decision, and we’re here to ensure you feel informed, secure, and empowered every step of the way.
Our inventory includes only high-quality, globally recognized bullion from leading mints like the U.S. Mint, Royal Canadian Mint, Perth Mint, and more—alongside exclusive offerings you won’t find anywhere else. With options for secure global delivery, integrated vault storage, and a streamlined, secure online shopping experience, we make it simple and safe to protect your wealth.
But what truly sets us apart is our commitment to education. Our platform offers a wealth of free resources—videos, articles, expert insights, and Mike’s renowned commentary—to help you make informed decisions in an ever-changing economic landscape.
At GoldSilver.com, you’re not just a customer—you’re part of a community that values trust, education, and lasting financial security. Join the thousands of investors who rely on us to deliver not only world-class service and products but peace of mind.
Let us earn your trust—just as we’ve done for thousands of clients over the past 20 years.
Contact info
485 Lexington Avenue, 10017, New York, United States
- 1-888-319-8166
- support@goldsilver.com
- www.goldsilver.com
4.6
Excellent
1K reviews
Replied to 80% of negative reviews
Typically replies within 48 hours
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Good service, but disorganized
They shipped the gold/silver relatively fast, and it arrived packaged well. When I ask them to store my gold/silver again, though, they said they didn't see my stack of 10 1 oz silver rounds. When I asked them about it, it took them 3 weeks to find it. I shipped my silver to them all in one box. They shouldn't have been able to misplace the 10 oz stack of silver if it all came in one box.
12 January 2024
Unprompted review
Gold Silver were prompt in the…Processing the payment and shipping the coins
Gold Silver were prompt in the transaction process and shipped the coins very fast with great communication on providing thr recipts on the transaction.
1 January 2024
Quick and efficient
4 December 2023
I know goldsilver did the best they…
I know goldsilver did the best they could but the FedEx company is hard to deal with. They give you a eight hour window that you have to stay and wait for them to make the delivery. If you go to the bathroom and miss them, it’s all over. I prefer to go to the FedEx office and pick up my goods. Thank you, Russell Zavala.
5 November 2023
I hate to give Mike Maloney a bad review BUT...
UPDATED: Down from a 1/5 stars to a 0/5 stars!
The people at Goldsilver.com actually challenged my review saying it was all made up! Further, to clarify, I have no metals in storage with goldsilver.com. My account was simply me ordering metals, having them delivered, and that was it. And my most recent order was more than 5 years ago!
It pains me to write a poor review on Mike Maloney's site, but feel I must.
My name changed recently and emailed customer service to update it (as I was wanting to place an order). Customer service took quite a while to respond, but asked for all kinds of crazy documents to change the name. I'm sorry but i do not feel comfortable uploading driver license pictures, birth certificates, court orders, etc to random people. What if goldsilver.com gets hacked? My info got hacked at Equifax and Capital One. Now my info is on the dark web.
Since GS.com decided not to comply with my request, I asked that they delete my account. I was told they can not delete it because there has been previous sales on the account. All they could do was offline it. JM bullion allows the account owner to change the name on their account themselves instantly through My Account, without sending highly person documents electronically
goldsilver.com lost my business. I'll use jmbullion or SDbullion going forward.
10 October 2023
Unprompted review
Reply from goldsilver.com
Hello Dr.
Thank you so much for leaving this review.
Our policy is designed to protect both our customers and our platform. For the security of your account, if a request such as "change the name/ownership of the metals held in storage to this new name" may come to our customer service team - we would not be adhering to your request too hastily or without formal proof.
Regarding the request for personal documents, we understand your concerns about privacy and security. The reason that we would list all of those document options is to see which one may pertain to you. Was it a marriage name change? A legal name change? Death on the account etc.
However, there is always room for improvement in how we handle such requests, and we will reevaluate our procedures to make the document request process more comfortable for our customers.
We are sorry that we couldn't fulfill your request to change the name. Our team is unable to locate your email, name, or correspondence regarding this scenario after requesting more information provided by Trustpilot, please contact us at support@goldsilver.com. You're welcome to open a separate and new GoldSilver account. For record purposes, your order history with your previous name will stay the same.
I recently made G&S my IRA dealer and…
I recently made G&S my IRA dealer and have been buying from them for 7 years now. Very reliable company. Have always delivered what I have asked for with no problems. They have been trustworthy in all areas I have used them. I have bought from other dealers but always end up coming back to G&S. I won't be going anywhere else from now on.
12 October 2023
Unprompted review
Reply from goldsilver.com
Thanks Tim!
We love having you and because of feedback from followers like you we are continuously working on bettering our IRA experience, so stay tuned!
Easy, trustworthy
Website is easy to use. I love Mike's informative videos. I don't him, but for some reason, I trust him. I have been a purchasing from him for several years.
19 September 2023
Great continued education-great people who care - great service
I've been dealing with them for a few years now.
I once had difficulty executing an order from the site ( user error- I tend to be in a hurry at times). My resolve? I called the customer service number and got a helpful young lady to place my order over the phone and she explained why my order wasn't going through online. She also added me as an Insider because of the diverse metals I've invested in ( a mix of silver and gold yet neither enough to give this status to me but combined she said that made me eligible!) Bonus!!
I cannot complain about this company at all.
Mike also is an excellent educator and I truly believe the mission of this company is to educate people so that they can make decisions for the future and to help preserve and grow some wealth for our uncertain changing times. I learn continually from the videos, Mike's books and my new favorite to watch is The Hidden Secrets of Money. Very easy to understand this series explaining Simply, what really is going on with currency! Watch one and I guarantee you will be hooked and angry at the wool being pulled over our eyes! Everyone I mean everyone should know this information!
14 September 2023
Unprompted review
Reply from goldsilver.com
You know our mission so well Donna!
Customer Service That Includes Education
One aspect that makes GoldSilver.com stand out is Mike Maloney's penchant for educating the public. His emphasis on the differences between money and currency is invaluable.
25 September 2023
Reliable and safe.
I have purchased from GoldSilver before. I knew the entire purchase/delivery process would smooth, reliable, and safe. And so it was.
6 September 2023
Your price match guarantee
19 September 2023
I have received my shipment.
13 September 2023
They do business
They do business, the good old fashion way. They say what they mean and they do what they say. Great place to do business.
27 August 2023
Reply from goldsilver.com
Thank you Miguel, we certainly do pride ourselves on our transparency here at Gold Silver.
The Best place to purchase you precious…
The Best place to purchase you precious metals! & Best site for monetary and precious metal education
6 September 2023
Unprompted review
Mike does a great job of sharing his…
Mike does a great job of sharing his experience and helping keep insiders in the loop with market moves and possible opportunities.
17 August 2023
The gold eagle I paid for got lost…
The gold eagle I paid for got lost somewhere along the way. For some reason it was shipped in a separate package. I received the silver eagles but not the gold.
27 August 2023
Reply from goldsilver.com
Thank you for the review. We wanted to personally address a matter regarding your recent shipment of gold and silver. While we strive to ensure every delivery reaches you in perfect condition, it has come to our attention that you report a part of your shipment may be missing.
Please allow us to reassure you that your satisfaction is our top priority, and we take this situation very seriously. We want to emphasize that each shipment we send out is protected by a signature requirement and comprehensive insurance coverage. This means that any missing items will be thoroughly investigated and resolved promptly.
Here's what you can expect moving forward:
1. Standard Investigation Process: Our dedicated team is already working diligently to take steps in researching the issue. We understand the value and importance of your precious metals, and we are committed to resolving this matter as swiftly as possible.
2. Signature and Insurance Coverage: Rest assured, your shipment was sent with a signature requirement to ensure safe delivery to your hands.
3. Open Communication: We believe in transparency throughout this process. Our customer support team is available to answer any questions or concerns you might have as we work to resolve this issue.
We appreciate you reaching out to us.
Our team is focused on providing you with a resolution that meets your expectations and upholds our commitment to excellence.
Speedy delivery ,however I always have…
Speedy delivery ,however I always have trouble entering my name on the credit card . I keep pushing the D and it won’t show.thanks
27 August 2023
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