Goldmoney.com Reviews 2,096

Prompt and professional communication from relationship manager Ankush Bal. I have had an account at this company for many years, although I have never tried to withdraw funds.

Nikita Samant consistently provides excellent customer service. Courteous, understanding, professional and responsive. Very nice to work with!

The website, however, could use an update. Statements/Transactions from the old BitGold accounts are not linked to the current Holdings accounts. Transactions are displayed in grams only, not the currency equivalents (which everyone besides the Gold world uses). Transactions are not downloadable in excel format. Just generally clunky.

Ankush was extremely helpful when sorting out a problem. Answered everything very quickly - couldn't have done it better. Relations with customers are very important so this is a big recommendation for this company.

I made a mistake on a sell order and engaged with the support team via email who fixed the issue and returned the assets without incident. Personal touch and a dedicated support team is why we continue to use GoldMoney.

I’ve been with Goldmoney since 2009 and my experience has been overwhelmingly positive. I’ve had no problems selling bullion and withdrawing cash, within the range of £5000-£150,000. Cash withdrawals have been made promptly, and any queries I’ve had have been addressed promptly and satisfactorily.

I needed an archive report of old records to determine a cost basis for past purchases. My request was handled quickly and accurately.

While sent messages take time to answer, I found the live chat very helpful indeed, and put my mind at rest as I had made an error in the process of sale

The relationship manager, Nikita, is knowledgeable, helpful, and responsive. I avoided my account when silver was languishing, forgot how a lot of stuff worked, and when it pepped up – and i imagine the site was going crazy – she answered my questions patiently and helped me out. Without Nikita, this experience would've been infinitely more stressful. Still ironing out some third-party issues and Goldmoney has been supportive during the transfer process. Communications and updates are consistent and clear. The site is easy to navigate.

The support staff always go the extra mile when it comes to finding solutions. That was important to me as I'm some 14 time zones away from GM, making usual teleconversations challenging. It's great to know that have support staff who can come up with inventive solutions/

I was navigating an account between Canada and the United States after my father’s passing. Heather Sutton returned answers, and direction to all of my emails directly . Gold money made the process simple. The front facing representative was respectful in addition to competent. Thank you so much for your support.

Timely attention to my inquiry and a simple path defined to satisfy my need. My problem was well understood and responded to in a timely and and efficient manner. Worthy of 5 stars!

My Goldmoney email contact was Nikita Samant. Nikita's communication was always friendly, professional and punctual. A pleasure to communicate with.
Nikita assisted in Goldmoney resolving an accounting error in closing and finalizing my account in March 2026.

customer service is very good. I had an account for about 15 years and the representatives of Goldmoney were always there with help when I needed it. Response to questions is very quick.

Goldmoney is a scam. They keep charging a percentage every time I try to withdraw. They call them verification fees. But these fees are selective and predatory. I went broke trying to make things right...and according to them, I still owe an outrageous amount. Stay away from this company. It says it's based in Canada. That's not exactly true...part of their offices are in Canada. The others are in the British Virgin Isles. Once I found that out, I realized I would never see my money again.

This company is a scam. Thinking they are a reputable precious metal storage business, I purchased and stored gold with them in their Singapore vault in 2017 drawn in by the fact that they had no storage fees. Over the years, they added steep storage fees and unilaterally transferred my gold to their Toronto vault without my authority. They then decided to close down personal accounts such as mine and unilaterally liquidated my gold holdings in early 2025 just before the runup in gold prices. At the end, they took half my gold possession with their fees and sold my gold without my authorization just before the sudden surge in gold value so that they can pocket the appreciation themselves. When I called to complain, they said they have the right to do it in their agreement as they can unilaterally change their agreement without my consent. GoldMoney fails at its core mission, which is to store gold for its customers. Instead, they consider they have the right to your stored gold as their agreement allows them move it to any vault they want and sell it at any time they want by simply closing your account and freezing its value on that day. Just imagine a storage company that feels they have the right to relocate your stored possessions to wherever they want and to sell it whenever they want just by closing down your account. That's how GoldMoney operates.

Goldmoney has been very helpful during a challenging time as I transferred account ownership. The steps necessary were logical, protective and clear. The customer was quick and clear as well.

I had a great experience with Ankush Bal who is a relationship manager at GoldMoney. My wife and I haven't used my account In many years and needed to go through a verification process. Nobody likes these things, but Ankush was very responsive and helpful and we managed to unlock the account. Thank You Ankush :-)

Ankush Bal - relationship manager - at Goldmoney has been my relationship manager for sometime and aways very helpful on completing transactions and general help with the account. Goldmoney has been a great alternative to the banking system.

After that my father passed away, my mother and I have been in contact with Ankush from their customer service. Of course they needed the official documents, but overall they uploading and review process went pretty quick and I am happy how they helped us so well.