Our experience was made great by the Tour Guide John, he was so knowledgeable and passionate about Ibrox and Rangers Football Club, he was so informative and had plenty of banter. The tour itself was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
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All aspects of the trip were first class. Staff attentive, food glorious carriage superb. The entertainment was timely and just enough. The timetable was kept but not rushed in any way. Very minor iss... See more
I received a voucher for Theatre and Afternoon Tea for Two for my birthday and we booked to see Wicked along with the Wicked Themed Afternoon Tea! The process was very easy, we just let them know the... See more
Company replied
Verity at Golden Moments made the planning of my hotel and race day a breeze. I wholly recommend Golden Moments if you are planning a weekend away. Excellent service.
Company replied
Company details
Information provided by various external sources
With over 5,000 gift ideas, experiences and days out in the UK, Europe and beyond, Golden Moments is the best gift experience company.
Contact info
London, United Kingdom
- info@goldenmoments.com
- www.goldenmoments.co.uk
4.8
Excellent
227 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought the ticket for a good price and…
Bought the ticket for a good price and worked like a charm!
29 July 2019
Unprompted review
Reply from Golden Moments UK
Hi Renan,
Thanks for your 5* review!
We are pleased you are happy with your purchase.
Cheers
Zoe
Customer Experience Manager
I won this as part of a tk maxx…
I won this as part of a tk maxx incentive, I am absolutely thrilled, first class service and product
Thoroughly recommend you
27 July 2019
Unprompted review
Reply from Golden Moments UK
Hi Sandra,
We are pleased to hear you are happy with your product.
Cheers for taking the time to leave a great review!
Zoe
Customer Experience Manager
Great and friendly customer service…
Great and friendly customer service very helpful.
26 July 2019
Unprompted review
Reply from Golden Moments UK
Hi Ms Cohen,
Thanks for leaving another great review!
Many Thanks
Zoe
Customer Experience Manager
Me and my husband had an amazing time.
Me and my husband had an amazing time, The pilot made it very enjoyable, even though it was the first time flying for both of us. I just wish it had lasted longer.
25 July 2019
Unprompted review
Reply from Golden Moments UK
Hi Karen,
It's great to hear you had such an enjoyable time on your flight.
Thanks for leaving a great review!
Cheers
Zoe
Customer Experience Manager
Afternoon Tea for 2
Afternoon Tea for 2.
Amy was extremely helpful in arranging my Afternoon Tea experience. Helping to arrange a venue whilst my friend and I are away for a couple of days. We are really looking forward to the experience
25 July 2019
Unprompted review
Reply from Golden Moments UK
Hi Gail,
Amy will be thrilled by your review!
Thank you for taking the time to leave her one, I hope you enjoy your Afternoon Tea :)
Many Thanks
Zoe
Customer Experience Manager
Afternoon tea
Opted for an afternoon tea but unfortunately the only places offering this were too far away from me as I don't drive but I spoke to golden moments who reserved me a booking at a venue which was really close to me so I was really grateful that they could do this for me and the afternoon tea itself was amazing.I would definitely recommend using golden moments as they have so many different experiences to choose from and are soo helpful.
22 July 2019
Unprompted review
Reply from Golden Moments UK
Hi Sarah,
It is always nice to hear when our customers have received great service along with a great experience!
We are very grateful for you taking the time to share your experience with us.
Many Thanks
Zoe
Customer Experience Manager
The experience was very enjoyable
The experience was very enjoyable. I would have preferred more historical references to 'spooky' ones, and seen a little more of 'old London' (the City area), but it was very entertaining.
22 July 2019
Unprompted review
Reply from Golden Moments UK
Hi Linzi,
We are pleased to hear you enjoyed your Haunted Bus Tour it sounds like a great experience!
Thanks for taking the time to send us your feedback.
Zoe
Customer Experience Manager
Excellent service from the Golden…
Excellent service from the Golden Moments team especially Darren- all questions I had were answered fully & promptly- and we really enjoyed our afternoon tea experience- thoroughly recommend!!
22 July 2019
Unprompted review
Reply from Golden Moments UK
Hi Tina,
Thanks for taking the time to leave a 5* review.
Darren is extremely grateful for your feedback.
Many Thanks
Zoe
Customer Experience Manager
I can highly recommend Golden Moments
I can highly recommend Golden Moments as a business to anyone. They are trustworthy and proven to have the highest level of customer care as I have ever experienced.
The Ferrari driving experience was an excellent present for my husband's birthday as in well organized and executed.
21 July 2019
Unprompted review
Reply from Golden Moments UK
Hi Zsanett,
So pleased to hear your husband enjoyed his Ferrari Driving Experience it is one of our most popular experiences!
Many Thanks for such a lovely review.
Zoe
Customer Experience Manager
Great experience
Great experience, good value for money.
Bought for us as a Christmas present, which we really enjoyed
21 July 2019
Unprompted review
Reply from Golden Moments UK
Hi Andy,
Glad to hear you enjoyed your experience, thanks for the great feedback!
Zoe
Customer Experience Manager
Excellent customer service!
Excellent customer service from Golden Moments, couldn’t fault them. Extremely helpful when I needed to to change the date of my trip! Friendly, efficient service. Would highly recommend them.
20 July 2019
Unprompted review
Reply from Golden Moments UK
Hi LTM65,
Thanks for your amazing feedback its very much appreciated!
Cheers
Zoe
Customer Experience Manager
Great customer service - would highly recommend
I won a voucher for Golden Moments but, as they don't do any activities in Glasgow I thought I would be unable to use it. I got in touch and they were extremely helpful and advised me that my voucher could also be used to purchase something else from their site. I chose a half case of Virgin wine. It arrived very promptly and my husband told me that he thoroughly enjoyed it (I don't drink). Thanks so much Golden Moments!
20 July 2019
Unprompted review
Reply from Golden Moments UK
Hi Karen,
It is great to hear that the team were able to assist you in finding the perfect alternative to an experience on this occasion.
I am glad to hear your husband enjoyed it :)
Many Thanks for your review.
Zoe
Customer Experience Manager
Very helpful
19 July 2019
Unprompted review
Reply from Golden Moments UK
Hi Mrs Donnelly-Shorrock,
Thanks for your 5* review it is very much appreciated!
Zoe
Customer Experience Manager
Excellent service thanks for all your…
Excellent service thanks for all your help
19 July 2019
Unprompted review
Reply from Golden Moments UK
Hi Ralph,
You are welcome, thanks for your great review!
Cheers
Zoe
Customer Experience Manager
Booked an afternoon tea through golden…
Booked an afternoon tea through golden moments and could not ask for better service, thanks Darren.
19 July 2019
Unprompted review
Reply from Golden Moments UK
Hi Karmen,
I am glad to hear you enjoyed your Afternoon Tea.
I have passed your thanks on to Darren who is very grateful for your 5* review!
Many Thanks
Zoe
Customer Experience Manager
The service was good and a good variety but no Prosecco
The service was good and a good variety of sandwiches and cakes on stand but would have been nicer if they were licensed so we could have had a glass or two of Prosecco. If I was paying I wouldn’t think it was worth £50.00
19 July 2019
Unprompted review
Quick delivery, good service!
I ordered the personalised fragrance set which arrived very promptly - very pleased!
19 July 2019
Unprompted review
Reply from Golden Moments UK
Hi Ms C A,
I am glad to hear you are pleased with your purchase, thanks for taking the time to review us!
Many Thanks
Zoe
Customer Experience Manager
Reply from Golden Moments UK
Hi Rachael,
I am happy to hear you had a Great Experience.
Thanks for the fab review!
Zoe
Customer Experience Manager
Excellent service from the golden…
Excellent service from the golden moments team.
18 July 2019
Unprompted review
Reply from Golden Moments UK
Hi Felicity,
Many Thanks for the great feedback!
Cheers
Zoe
Customer Experience Manager
Excellent from start to finish
Excellent from start to finish, thank you Darren.
18 July 2019
Unprompted review
Reply from Golden Moments UK
Hi Karen,
I have passed your thanks over to Darren, he is grateful for your lovely feedback.
Thanks for taking the time to leave a great review.
Zoe
Customer Experience Manager
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