Go Ape Reviews 

Absolutely lovely staff!! We had to push our booking back an hour due to unscheduled doctor appointment. I expected a "computer says no" response but instead we got kindness, understanding and our booking moved with no drama! Our instructor Fynn was really reassuring and delivered the training in a clear, authoritative way. The adventure really is challenging and at 50 I was proud of myself for doing it! I am not great with heights so a big confidence boost. Give the cafe a miss if you want a decent coffee. It was rubbish!!

From start to finish the team looking after us were friendly and knowledgeable, always safety conscious but also fun. The course was challenging (I’m 56 and short) but also exciting. Each section ended with zip wire through the trees which was the best bit! I would definitely recommend this activity to anyone who is looking to do something different.

Great location. The instructors were all brilliant and helpful. One issue is the design. Whether it's to do with safety regulations or not... but it seems negligent to not have a method to easily jettison a child back down to the ground when they're having a mini meltdown. I'm sure this is not uncommon. Due to the cable system, everyone had to come off by going backward on a level... An instructor came up the opposite way but couldn't convince the kid to continue. Therefore everyone has to come off, the time has to be extended... creates a backlog for Go Ape etc etc... bizarre. Why not have a tool to unlock the trolley, and belay/abseil a kid down from a platform. Simple. Otherwise, a great day.

Just spoke on the phone with steven, brilliant with help and issues i had
All customer services should be like this bloke!!

You are able to contact a customer service team member over the phone, minimal waiting times and very polite and helpful staff. Thank you

Leah the lovey girl helped My little boy to get his confidence on the high tree tops thank you Leah.🥰🥰

Had a wonderful afternoon with the team at Go Ape Battersea Park. The Staff were very courteous, professional and did a great job of running through the safety guidelines. There are numerous rope courses, catering to all ages and abilities. Kids had a great time - but the highlight was easily the zip lines. Great fun!

Our family of five visited Go Ape Bracknell and it was a brilliant experience for all. Our ages range from 49 down to 12 and everyone really enjoyed the afternoon. The staff were very helpful and kind and informative as well as being encouraging. Would highly recommend to all.

we visited Sherwood Pines site on Monday August 7th
what an amazing experience!! we had Kian H for our guide who was fantastic with my daughter who was a little nervous about the course. he reassured her she was safe all the time. until her confidence was regained then she really enjoyed the whole course. overcome some serious fears.
Kian H is a credit to the Go Ape team.
Thank You. A*****

I just wanted to say thank you to Matt at Go Ape. He helped my 10yr old daughter tackle the first part of the course, after she got scared and refused to do it. He was so patient, gentle and encouraging. Thank you so much for helping my daughter feel proud of herself that day. People like you are worth their weight in gold!! Thank you Matt.

BTW, she went on to complete the whole course, with Matt giving her a medal at the end. Made our experience. Well worth the money. Great location too.

Whinlatter forest.

Superb, enough said.

I was so nervous as I have the core strength of a pea, but I had nothing to be nervous about...it was AMAZING. Our instructor Alex was fabulous. Seriously can't recommend this place enough

From arriving at the reception to receiving our certificate, the staff were amazing. They were friendly and great with all the participants. They were thorough on safety and everyone really helped when one member of our party was struggling, being very supportive empathetic and encouraging. Will definitely recommend to everyone.

Booked for a family day out. Had to cancel due to son not meeting criteria for the activity, asked for a refund they refused and said I can have a gift voucher, useless as my son doesn't meet the criteria so how can I redeem it? £140 WASTED because they refuse to give a refund. I booked 6 hours previous to ringing them and they still wouldn't refund. I am not happy this is not good customer service. Place must be that bad that it has to trap ppl in to using the services. No cancellation policy never heard of such sh#t in all my life 😕

Staff were extremely helpful when we went. The young girl Kaila on the reception desk was professional and reassuring when there was an issue with our vouchers. Fantastic service from start to finish. Kids loved their experience, all staff were friendly and professional.
Highly recommend.

We went for my son’s 21st Birthday and boy they did not disappoint.
Alex, who was our driving instructor/entertainer/safe-keeper/guide, did an amazing job at all of the aforementioned roles, plus many more.
He was funny, friendly and above all else, professional. He gave clear and concise instructions and when we were out on the ride, paid as much attention to the person right behind him as to the last person at the back.
This is the second time we have been to this location for the Segway activity, and we loved it as much as the first time, if not more.
The training at the beginning is meticulous in both safety and confidence of the rider. When Alex took us out on the Chase, he made sure to keep us and the other users (cyclists, joggers, small children & dogs) safe, without impeding our fun or safety.
Once you go through the forest over all the bumpy bits to really test out the suspension of the Segway, you then get the opportunity to really get some speed in on the open stretches.
This is a fantastic activity to do with friends and/or family and I would highly recommend Go Ape at Cannock Chase.

Big shout out to Alex and his ‘assistant’ Lee 🤣

Visited 22/07/23. Some of the staff were lovely. And go ape is a nice wooded area with beautiful scenery. Unfortunately our day was ruined. I paid for my son and my husband to do adventure plus. My son did amazing on the adventure course but has a fear of the zipline so he got down and went over to the adventure plus course but the staff refused him saying he wasn’t allowed because he didn’t do the zipline. He was fully capable of doing the course in the trees but was still told no. I’d of understood if doing the zipline was the only way to get to the area where the plus course was but no you could still get to it without the zipline. It doesn’t state anywhere on the website that the zipline has to be done to progress onto the adventure plus course (if it is then it isn’t visible anywhere that you’d find). My husband did the zipline but didn’t move on to the plus course because he felt it wasn’t fair due to our son not being allowed plus it would have upset our son seeing his dad being allowed on but not him. so we just went home. Wasn’t even able to get a refund of the difference between the courses. (Paying for adventure plus was £50 for my son and husband whereas just adventure would have just been £40). If we had known of this “rule” about the zipline then we would of just booked the regular adventure course. But instead we have wasted money because we wasn’t informed prior to booking nor does it say anywhere noticeable on the website. I feel it is unfair to not be allowed on the plus course even though he’s fully capable to do it. He was just scared of the zipline. I think the website needs to be updated. Plus parking here is pricey 🙈 we paid £9 for 2 and a half hours 😬 I don’t think we will be coming again to be honest

Website says £40 per person for Challenge plus at Sherwood, I’ve just been charged £44 per person for 2 people because I paid at the kiosk NOWHERE did it say anything about a 10% increase!
That’s abysmal- what are you going to do to make amends Go Ape?

Went out on segways Sunday, really enjoyed it our instructors Dan and Ralph were great. Also did the challenge plus course for the first time our instructor Karri made us feel confident in her briefing, definitely harder than expected but we really enjoyed it

Had a BuyaGift voucher. Tried to redeem. No matter what time or date I selected, I was told "Activities no longer available". I attempted to restart the process, and then was locked out for 25 minutes before I could try and redeem the voucher again.

I waited 25 minutes and attempted again. Same error being generated. Tried phoning their support number. Was on hold for an hour before giving up.

Something is horribly wrong with both your booking platform and general customer service.