Go Ape Reviews 

My husband and son booked onto a GO APE for a tee top challenge. At this point I have to say this is term time and not school holiday 9th October.
At 8am the BBC WEATHER give a 96% chance of THUNDER, LIGHTENING and HIGH winds at 10am (time of experience)
We contacted GO APE in Bury St Edmonds at 8am that morning pointing out that being in trees, strapped to a tree by metal carabiners and on metal zip wires was not something I considered to be sensible.
I wanted to slide the time slot to the afternoon when the storm was forecast to be over.
GO APE did not help at all - they refused to help or assist in any way at all.
I can only presume they are more bothered about the money you at rather than the experience and safety of their customers.
We previously have done several tree top challenges and have enjoyed but I will not be troubling them again.
They need to sort out their customer service and be understanding.

I won two tickets to go ape in a raffle, and couldn’t use them by their expiry due to ill health. I then forgot about them and found them recently, prompted by now living nearby a go ape.

Whilst I appreciated the vouchers were from a few years ago, go ape had no interest in consideration of honouring them and issuing me new ones. This seems unnecessarily corporate and low on the personal touch for customer experience.

I was thinking if they’d reissued the two, I’d then buy another 5 for Christmas gifts and take the family. Now I feel that the company is perhaps not customer journey focused so it’s put me off.

Unfortunately I made a booking error, thought I was booking a GoApe experience for the same day, but had stupidly booked for the following day when my son was back at school and we were unable to go. The day I tried to book for GoApe was actually shut (hence the stupidity on my part). I tried to ring immediately to see if I could alter the booking I had only just made, but as they are not open I couldn't do it.
I rang as soon at business opening hours the next day, was on hold for a considerable period of time. I explained my error to the customer service agent (who was very understanding). She checked with her manager to see if there was anything they could do as a goodwill gesture. There was not. They could not change the booking or offer vouchers. That is £92 down the drain. While I appreciate it was entirely on me and they are just adhering to Ts and Cs I would have hoped a level of empathy might have been reached. I am now looking forward to a half an hour journey to go to the site to pick up the 2 pairs of gloves I paid for (while having to pay parking for the privilege), and a half an hour journey back. A costly error, totally on me, but a disappointing response from GoApe. I will be checking more carefully when booking things in the future, but also thinking very carefully before choosing GoApe.... ZipWorld is fantastic.

I was disgusted with Go Ape Thetford after visiting the site on this bank holiday weekend. A week before the bank holiday, I visited with my grandchildren, and the price was £15 per child. Then after week later on the bank holiday weekend, they raised the price to £25 per child. This is extortionate and was done especially for families.
A terrible way to treat families

I see by your response you think to disguise your behaviour, however, as I stated it is Go Ape as all the staff wore Go Ape shirts. Is that not you also?

took two children to Go Ape 28/08 at Moors Valley. Instructor Chris B was really friendly and made the children feel confident in tackling the challanges.
They loved the experience, lovely venue too,

We had a fantastic time at Go Ape Delamere! All of the staff were patient and understanding as well being really good with the kids. But a special mention has to go to Peter, who went above and beyond for our group of two adults and two very nervous children. He made such an effort to remember the kids names, which motivated them through the course. One of our children was especially struggling, but Peter stayed with us until the end of our session, offering constant encouragement and support. He was patient, kind and you could tell he is passionate about his job. Thank you, Peter, for helping to make the experience so much more enjoyable for us all! ⭐⭐⭐⭐⭐

Usually we really enjoy Goape until we visited the Matfen site yesterday. We were a large group of children and adults and we were very close to leaving before we started. I’m not even sure where to start. A nice girl took us for the briefing but she was just regurgitating a script- I’m afraid there was no explanation of what the things were she was telling us about, when we needed to use the information and if we didn’t understand to just read the board. We know health and safety is important but when it takes 40 minutes just to go through the simple initial steps with no engagement, one at a time as if they’d never had a large group before, children get chatty. Enter the woman we had a huge problem with. She came shouting in that we were acting up, getting far too excited, not listening when actually we were doing what the first girl had told us. This second woman was so rude, patronising and we were amazed she was allowed to deal with the paying public. It felt as though we were in detention rather than a fun activity we had opted to pay for. We have been to plenty of goape where the staff have been brilliant- they have conveyed the health and safety importance while being friendly, kind and making sure we were enjoying ourselves. This woman truly zapped the fun out of the activity and then later scolded some of us individually for mistakes we had apparently made. Being loud and rude are not traits I would want in my staff.
This all took so long that we were then stuck behind 2 families that were too scared to do the activities so after waiting 30 minutes behind them we had to miss out that part of the course to overtake them. Absolute shambles- no staff there to help the families or to care about the wait time. Will never return.

We had a fabulous time when we visited Buxton Go Ape to complex the Tree top Challenge. It was a great time had by all 2- 16 year olds, 1-14 year old and 1-13 year old and two mums. We had Reuben as our instructor who was very good at keeping the attention of all, he was patient as he explained the skills needed and the children listened - always a bonus! Would definitely recommend as a fun, challenging activity. Happy swinging

I did Go Ape yesterday at Leeds castle. It was brilliant. It was very hard. I’m a 50 year old woman that has never done anything like this before. I’m so glad I did it. I ache today but I’m so proud of myself. Our instructor Martin was brilliant. Reassuring, encouraging and I was worried I would feel foolish for struggling but he offered advice throughout the course and gave me the confidence to push on. Great experience. Thank you all at Go Ape x

I'd like to give a big shout out to the team at Moors Valley for helping my daughter conquer her fears! They were also totally amazing with my son whose birthday it was! The teams patience and encouragement made they day go from the edge of disaster to a totally awesome day!

My eldest loves visiting here. Would be nice if there was a bit more variation between sites but overall plenty to do and well organised.

This was the second time that some of us had done the challenge at Thetford Forest and it was better than the first time. We purchased it with vouchers for a group of 4 and when one of our group did not like the height involved, they offered a refund for him (which we now have) - we did not expect that after it had started! Izzy was our instructor. She dealt with the difficulty very well - sensitive and calm. We all had a great day and will go again. Izzy and other instructors kept a watch on us - more than our first visit- and I liked that.

Big, thank you to the go ape staff at Bracknell Centre. It was for my son‘s birthday and the boys had an excellent experience, it is a brilliant outdoor activity.

The Staff were very Aware and Super Helpful. Torie, Nathan & Emily were all Stars ! Thanks to you ALL for the most Wonderful, unforgettable Birthday experience for 6yr old twins Albie and Orson and 7 year old Harley ! We ALL loved it. Thank you very very much Tilgate Park, Go Ape Crawley location.

We went to Go Ape at Moors Valley Park and the young staff members were excellent - full of enthusiasm and really friendly and helpful. We paid for an hour but were there over 2!

So expensive for the 'experience'. Almost a third more than equivalent offerings and that's for even less time. Then there's the parking charges on top. Would not recommend.

Firstly we paid for 3 children for 90 minutes (1.30-3pm) on arrival they were given wristbands which stated 2.55, oy 5 minutes so not really a big deal, then told to wait at meeting point, maybe im wrong but in my thinking and everywhere else we go the time paid for is the time on the activities, we were collected from meeting point shortly after 1.30 and as there was around 8-9 children in the group that then had to wait to have harnesses fitted and the safety brief they lost another 20-25 minutes of activity time, absolute rip off, was also so busy if we had only paid for the hour (realistically 30 minutes) they would have been lucky to even get on 2 of the 3 courses

Multiple vouchers bought just before Christmas as gifts, Virgin experience vouchers had 12 months to use, Voucher bought from Go Ape website directly only had 6 months which we weren't aware of, missed by 3 weeks and they wouldn't allow it to be used.

We had Patrick yesterday as our Go Ape instructor and he was excellent! Honestly, he is such a nice friendly guy and his smile put us at ease. He was so kind and helpful and his instructions were super clear. It did feel a tiny bit slow at times bit he was just being really thoughtful and looking after us. His lovely attitude totally made up for it anyway. Thanks so much Patrick, we had a great time!

We enjoyed the actual go ape activity (nets) however we won’t be renewing our annual passes. The annual passes I feel are a bit of a con. You have to pay an additional £4 booking fee every-time you want to go. No where else I’ve come across does this - not even Merlin!
On top of that the website never let us book so it always had to be booked over the phone and that was a lengthy process. We have always been a fan of go ape but I think we will be looking elsewhere for family adventures.