Go Hotels (Go Hotel Copenhagen / Go Hotel City) Reviews 66

I recently stayed at this hotel, and unfortunately had one of the most unprofessional experiences I’ve ever encountered.

After checking in, we used the room for about 1.5 hours before noticing a small but very clear dry feces stain on the edge of the bed, which we didn’t notice because of the blanket. We immediately went to the reception and politely asked for new sheets. The staff instead moved us to a new room, which we appreciated at the time.

However, the next day at checkout, the manager confronted us and accused us of causing the stain, despite having no evidence whatsoever. His own employees had checked the spot and confirmed to us that it was already dry, meaning it was there before we arrived. Instead of acknowledging a housekeeping mistake or handling the matter professionally, the manager chose to blame the guests.

His attitude during the conversation was indirect, dismissive, and frankly disrespectful. Being accused of something we clearly did not do, after discovering an unhygienic issue that should never happen in a hotel room, was completely unacceptable.

This experience left a very bad impression. Cleanliness issues happen, but the way management handled it was unprofessional and inappropriate. I hope the hotel improves its customer service and trains its management to handle situations with respect and fairness.

1 star is too much to give.
They care only about their policy and customer is nothing for them.
Keep far from this unfriendly, rude staff and ridiculous rules. Our stay was nightmare in this hotel.

I recently had a booking at Go Hotel, but unfortunately, my flight was unexpectedly canceled. I immediately contacted the hotel, hoping they would understand the situation and either allow a cancellation or a modification of my booking. To my disappointment, they refused both options, strictly adhering to their policy without any flexibility.

This inflexible approach left me feeling unsupported during a challenging travel experience.

Was at Go Hotel Saga 1st of September 2023

I have tried a lot of hotels around Istedgade in the past 30 years.

This is probably the best I have tried !

Very clean, very big rooms, very well maintained, and not just the room, also the stairs, the morning-restaurant, the reception - everything.

Down-side: The aircon is a fan, the bathroom-window cannot open full because of a water tap, but it is clean, big, downtown and cheap.

6 out of 5 stars from my experience !