Go-Etna Excursions Reviews 

2,447
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, passion, and friendly demeanor, making every interaction pleasant and informative. The service is frequently highlighted as well-organized, with smooth logistics including comfortable transport and convenient hotel pick-ups. People enjoy exploring the spectacular views, unique craters, and lava caves, often describing the overall experience as unforgettable and fun. However, some people mentioned experiencing significant crowding and long waiting times, leading to a rushed feeling and limited time at the main attractions.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their guides as knowledgeable, friendly, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the proficiency, knowledge, and humor of... See more

Location

People report positive experiences with the location, highlighting spectacular views and scenery, especially... See more

User experience

Users describe positive interactions with user experience, consistently highlighting that everything was... See more

Holidays

Consumers report overwhelmingly positive and unforgettable holiday experiences, often describing them as the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just amazing. We were lucky enough to go on a day when Etna was erupting (nothing too dangerous for where we were). Spectacular views and scenery, and a very enjoyable hike (would be challenging f... See more

Rated 5 out of 5 stars

Star attraction were your guides. Knowledgeable and always attentive. We were lucky to have Sergheiy. Vehicles were clean, well maintained, spacious and comfortable. This was one of our highlights of... See more

Rated 5 out of 5 stars

Great adventure. Detailed communication leading up to the tour, help with clothing etc if required, small group, full of information about Etna and the evolution of the area. We did not stick to a tra... See more

Rated 5 out of 5 stars

Would recommend trip for introduction to Mama Etna. Had a great guide, Alberto who was really friendly & helpful & knowledgeable. He knew the area as he is a local & was happy to share his experiences... See more


Company details

  1. Tour Operator
  2. Helicopter Tour Agency
  3. Sightseeing Tour Agency
  4. Tour Agency

About Go-Etna Excursions

Written by the company

Go-Etna - Etna Tour

Go-Etna - The Company

Since 2009 we have made it our business to make sure that visitors of our beautiful island Sicily have the most pleasant stay. Quality and professionalism are our top values. Go-Etna is a fully-authorised tour operator (Licence D.D.S. N ° 3451S7), which meets all required legal standards. Our task is to offer the perfect service for each client, to meet even the most challenging, individual requirements, offering targeted solutions and leaving no question about Sicily unanswered. The satisfaction of our customers is our greatest concern and we hope that our tours will become the highlight of your holiday in Sicily.


We picked the Go-Etna’s 4x4 Tour. Magnificent views of the volcano, and the Sicilian coastline. Definitely worth doing!
Go-Etna on Forbes



Team Go-Etna

Go-Etna Staff

Our multilingual guides (English, German, Italian, Spanish, French etc.) have become a real trademark of Go-Etna. Who could bring a foreign country closer to you than a local? Getting to know the place by taking a “look behind the scenes” – we have been following this principle for years. Beside the classical highlights, our guides will show you the authentic Sicily from their perspective.

The GO-ETNA team and our partners have the ability to meet all our customers requirements of all our customers, thanks to our multilingual experienced staff, a well-equipped fully licenced vehicle fleet and technical material.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,447)

282 reviews in the last 12 months

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Rated 5 out of 5 stars

Great tour of Mt Etna

We thoroughly enjoyed our half-day tour of Mt Etna. Our driver, Salvo, and tour guide, Marco, were very informative and fun. We were in a van with 8 people total, which made the whole experience even more enjoyable. We’re from the US, and the others were from different countries, but everyone spoke English really well.
Great views of Etna as well as hiking in caves and to the craters.
Overall, a wonderful trip that I would highly recommend. Enjoy!

15 November 2025
Rated 5 out of 5 stars

We recommend Go-Etna's Emotion 3000 Tour

We did the Mount Etna Emotion 3000 Tour in Oct 2025, and it was great! Our guide Francesco was the best, friendly and informative - and patient with me at 69 taking a little longer to get up the hill to see the craters. We loved the whole experience.

29 October 2025
Rated 5 out of 5 stars

Francisco was a great guide

Francisco was a great guide! Helpful, informative and made the experience wonderful. We were lucky to have a beautiful day to enjoy driving and climbing the mountain. It was a once in a lifetime opportunity and we are glad we chose Go-Etna. They picked us up at our Airbnb and dropped us off. The vehicles were comfortable, the guides considerate and our experience was unforgettable. Thank you Francisco and Go-Etna!

7 November 2025
Rated 5 out of 5 stars

Excellent

Excellent, well organised and informative tour. Great comms to arrange pick up times. The post-tour lunch was also excellent with generous portions of food and wine

29 October 2025
Rated 5 out of 5 stars

Fun day at Etna and wine tasting

We had a wonderful day. The hike to see Mt.Etna was fun and the guide was very helpful and informative. This was followed by an excellent and very enjoyable afternoon w lunch and wine tasting. We all loved the selection of the wines. Thank you for accommodating vegetarian lunches.

2 November 2025
Rated 1 out of 5 stars

Go Etna Summit Tour

We went on the go etna Summit tour. There was hardly any communication with our guide Francesca. In the beginning she told some information about the vulcain, but only the first 3 or 4 of the group would be able to hear it, cause she moved fast and there was no time to form a circle so hardly anybody (about 14 persons) could hear what she said. Along with our group, there were about 10 more groups, in the beginning. In the end it were even more groups, over hundreds of people.
Hardly any time to take pictures, no break, no communication. No update or explanation about any (time, walk, location) plan whats so ever.
After 3 hours of hiking up, only (after multiple requests for a break, we had a break, just 15 minutes before the toure was finished. Never did she check if we were all there. We still have no idea who and exactly how many persons were in our group and if we all made it back safely.
Someone fell on the sharp ground after 3 hours of non stop climing, stayed there for over 30 minutes without the tourguide coming to check.
Back in the bus, she never said anything anymore (like...how was your tour, ...did you enjoy...do you have questions?) Nothing!!! And she left the bus without saying anything, not even goodbye..

Besides this terrible guideance, near the top of Etna, it was sooo crowed, more than hundreds of people, we had to wait long times, many times, on tiny steep places, no room to move, so very uncomfortable. Wish i could post pictures here, to prove. No time to look into the crater, too crowded and too rushed, and much unbearreable smoke from the vulcano. Very dissappointing.

Don't do this, it is NOT at all worth it and VERY much a waste of your money!!!

24 October 2025
Unprompted review
Rated 1 out of 5 stars

Change of date based on fake weather…

Change of date based on fake weather forecast to match their own convenience with a change of route without any notice in a tour initially hired to mount etna (3000 meters) and changed to the north side of the mountain.
No refund available when realizing the actual changes to the plan.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Stunning scenery

Stunning scenery, a very memorable and exhilarating experience. Shame that the weather closed in and we couldn’t reach the top of the crater. However the guide was always professional and safe with a peppering of humour even when conditions became tough. Fantastic hike.

23 October 2025
Rated 1 out of 5 stars

We had booked a full day tour leaving…

We had booked a full day tour leaving from our hotel in Taormina and they put the wrong address in the reservation so we missed the tour. Since we were not familiar with the area when I saw my hotel name I didn’t look closely to see 3 lines down it said Catania and not Taormina. No refund or compensation of any kind offered. I am a travel agent and have booked tours through many companies including Get your guide and Viator and have never had this happen before.

13 October 2025
Unprompted review

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