Glow Green Reviews 

I had a solar and battery installation that just did not go well from start to finish:
-Appointments were not kept
-Installation was delayed months
-Customer service was unable to explain delays
-DNO certificate withheld for over a month
-Feedback was provided directly to follow up team and nothing has been heard since.

Not impressed at all!

Excellent service from Mike. Professional, punctual, knowledgeable, and very thorough. He serviced my boiler efficiently, explained everything clearly, and left everything clean and tidy. Highly recommended and I will definitely use his services again.

No nonsense engineer - helpful and courteous. Went the extra mile and stayed late to meet Cadent engineers when problems discovered with incoming mail gas pressure

My boiler service was due in September as i have a yearly subscription to get the boiler serviced and this was arranged through glow green who ensure that a convenient day and time appointment is booked and they send me an email confirming the appointment.
This works well for me and is easy to arrange through glow green and they have never let me down.

Boiler serviced by Patrick, great guy. Clean and tidy

The engineer was friendly, efficient and considerate. He gave the boiler a thorough service, with a running commentary (mostly to himself) as he worked! He also found that a filter had not been cleaned properly on a previous occasion. We appreciated being informed in advance of the initial delay, and then being told when Sean would arrive. A good service!

In my recent search for suitable companies Glow Green stood out - in particular, Connor who was my contact at Glow Green. Connor was polite, considerate, effective, communicative and concise. He was very good to deal with.

Excellent throughout.

From the day obtaining the quotation to the day of completion, excellent service, experience, professionalism, timing, organisation- brilliant throughout.
Highly recommended to all.

Really happy with the service from Glow Green. The whole process was smooth and straightforward, and everything was explained clearly. The team were professional, friendly and helpful throughout. Very pleased with the service and would definitely recommend them.😊

Ian the man who came to service our boiler was very efficient from the start we had a phone call from him to say how long he would be and then we was informed of what work he had done to the boiler and showed us pictures of the different stages he had performed (which we had never had been shown by previous engineers) .......he was a very friendly man and answered all of our questions very well ......overall very satisfied with the service .....well done Ian and glow green .........

Overall great experience with GlowGreen as they have a big proactive team, always willing to work towards a solution to our satisfaction. Really enjoyed their service and despite few hiccups, they have worked hard to deal with the issue. No hesitation in recommending them for Airconditioning Installation. Thank you very much GG.

Booking the service was easy.
On the day, the engineer messaged me to let me know when he would arrive. He was friendly and polite, carried out the service with no problems and took the time to explain to me what action I needed to take should I come up against certain problems.

I’ve been with Glow Green’s plan for just over a year now. We had a few hiccups initially with the installation, but I’m genuinely so glad I stuck with them.

They really do seem to care about providing the best possible customer experience and, importantly, putting things right when something isn’t as it should be.

An engineer recently came out for our one-year service and noticed that one of the pipes hadn’t been correctly routed into the gas mains during the original installation. Rather than ignoring it or making it difficult, Glow Green immediately took responsibility and arranged to have it corrected within a week!

That level of aftercare gives me a lot of confidence in the company. Really impressed with the service and very happy we chose them

A special thanks to Gareth and the team!

I found the process from ordering to installing the new boiler very easy, helpful and very competitive on price.
A negative note was the delivery of the equipment which was done by a different company

Good organisation arrived on time and carried out the service as agreed

Glow Green removed our working heating system 8 weeks ago and installed a heat pump in it's place. A part was missing and we were told the installers would be back in a couple of days to quickly connect. The part arrived by courier but the installers are nowhere to be seen.
Another was sent last week and took 3 attempts on different days to arrive, when he finally did he said the job was beyond him and sent a message to me instead of to the company to say exactly that. Glow Green tried to fob me off and say it was because parts were missing! I was promised a call back within a couple of hours but another week has passed and nothing.
8 weeks of getting up an hour early each day to switch on the costly immersion for hot water which completely defeats the point of having an energy saving heat pump.
They have been very quick to send details of a maintenance and service plan, it's a shame it hasn't even been turned on yet though!
The complete opposite of our experience when having solar panels installed.

The most mixed experience. My brother in law recommended GG after a successful installation. Initial contact was great, friendly attitude, provided several very competitive quotes. Further discussions led to the final quote. And that’s where the problems started:

We tried again and again to pay our deposit to secure our installation date, however, the sales representative who was so helpful initially became completely unresponsive. This lasted a month. Finally, a different sales representative contacted me late in the evening to chase up why our order hadn’t progressed. After I explained the situation he made every effort to get us to the next stage.

After discussions with the electricians a date was set for installation. This was missed three times, without notice at times. Installation finally started five months after initial contact, we were advised the whole process would take 6-8 weeks. The installation guys, contractors, were great, efficient and friendly.

The last issue was the handover of the documents necessary to export energy. This occurred approximately 6 weeks after installation after I chased several times.

Following a letter of complaint about the above, some compensation was paid.

The bottom line is that my initial discussions started with GG at the beginning of March. We finally had installation at the very end of July and we finally had the documents to export energy mid September. This sort of timeline is not acceptable and has cost us a lot of money through lost generation. I have also lost count of the number of times I have been on the phone to GG to chase things. A lot of people have asked a lot of questions about our solar installation and I tell them I am glad I did it. They then ask which company I used. On every occasion I have replied, “We used GG, but in all honesty, I cannot recommend them.” And that some it up really.