Global Telemetrics Reviews 

Always quick to respond when an alert is flagged.

Nigel was amazing!

Super helpful, sorted what I needed in seconds, and was a lovely guy too.

Not enough people like Nigel anymore - such a pleasant experience to speak to people who know how to get stuff done to a high standard and do it quickly too.

Quickly sorted out my queries. Very helpful and polite service

Good prouct ata competitive price. great customer servive. When my car wouldnt start after a service I got through straight away and they sorted out the problem very quickly. Extra points for having a UK call centre.

I can’t recommend Global Telemetric's enough - as the saying goes, you only find out how good a service is when you have to use it…well, sadly today it was tested.
My beautiful 110 defender was stolen from my drive and Global were on the case the second the battery was tampered with.
Proactive, responsive and just brilliant - are the only words I can use and the only reason the police were able to secure my Landy back within 5 miles from my home.
I can’t recommend Global Telemetrix and the service they provide enough…thank you so much guys - just beyond awesome.

I have recently had an S5 tracker fitted with Global Telemetrics and I'm very impressed, I did a test and purposely drove without the card and got a telephone call from the operatives within minutes of moving. You get a handy app where you can check where your vehicle is and I've been very impressed with the customer service

Patient pleasant professional
Difficult problem , nothing too much trouble

Alex was very helpful and efficient and sorted the problem really quickly

Great service - sorted a replacement tracker as previous one wasn't working as expected in Canada - very good communication and overall great service - thank you.

The worst experience i have two vehicles fitted with these trackers and have had nothing but issues.
Sometimes i can leave home (without the card) and travel for a decent time do some shopping and then on the return journey get a call to say they have detected movement this can be half hour after first starting the vehicle. This has happened so many times on both vehicles and when challenged the staff are rude and defensive. Complaints are never dealt with professionally.
I have had every excuse in the book as to why the cards aren’t recognising the vehicle and why it takes so long for them to call you.
Im cancelling the subscription today and going back to scorpion who i have used in the past.
Keep away total waste of money.

If I could rate this company 6 stars I would, always super quick on responding to any request, from customer service to the accounts department.
My next tracker will definitely be using global telemetrics.

Smartrak s5 plus fitted 13th March 2025 .Yes its failed twice unable to start the vehicle . Asked them to replace it and yes they agreed seems there old units from 3 months ago have problems like this. But I have to say they sort it fully .Spoken to Charlie who was so polite and friendly and helpful . Would I recommend yes 1000 percent the product is still one of the best trackers/Immobiliser and the customer service is always 100 percent .

From sales , to installation, customer support and the app , and of course the function of the system, these are great guys to deal with. Going to use them over others from now on.

Benn seems to have worked out whats been going wrong over some weeks. I have liaised with many of his colleagues and the advice has been charming but contradictory and confusing. Benn seems to have re4olved this at long last. If only his colleagues had manage to do this at the start.

Very helpful

Efficient, friendly, professional, patient, persevered and solved the problem

Having had 2 trackers replaced because they stopped tracking, the third and final tracker seemed to do the trick, I was told by the fitters that they have had to go out to numerous calls where a certain fitter had been to replace what he'd done, basically slagging a co-worker off, not a great thing to do in front of a customer, anyway I was 4 month into my contract which I'd paid in full and decided i had to sell my car, so cancelled the tracker subscription, and to my total dismay was told there would be no refund, but a credit if i wished to return as a new customer.
Totally unacceptable in my opinion regardless of a 14 day cooling off period, Global telemetrics are being paid for a service they are not providing and should be ashamed of themselves, if I'd have known i wasn't getting a refund then i would have been paying monthly then i could have just cancelled it when i sold the car.

Anyone wishing to take use this company and pay them for their services I'd suggest paying the monthly subscription rather than paying the full 12 months upfront because you never know what your circumstances will be from one day to the next
Absolutely ridiculous customer service, you wont be seeing me again.

Ben was extremely helpful. Dealt with my query very quickly . Very polite and friendly.

I dealt with Alex over an extended period to resolve some minor issues. Alex has excellent customer focus and responded quickly and accurately.