Global Industrial Reviews 787

Customer service is at an all time low! I cant say it for all the people taking orders over the phone, But SOME cant even tie their own shoe! Its like they just don't give a S#@% to take the time to get things RIGHT ! Good luck and get ready to pay all kinds of up charges that they wont tell you about when you order with them.

Our air compressor stopped working and since we bought it over 1 year ago (had it for 2) they will not help you. No technical support on how to fix it. Unbelievable you stop backing your products after one year. Also told us to read Manuel which gives no info. Very disappointed and will not be purchasing again from the, DO NOT BUY FROM THEM,

Paid $318 shipping to have shelves delivered - and they sent them a garbage carrier (Jackson) and for 3 days they show "out for delivery" - now they show "in transit" again so I contacted Global and they contacted the garbage carrier they chose who lied and said they tried to deliver yesterday (we are a retail store, someone was here 7:30AM-6PM yesterday and we have cameras). Now Global says it will take 24-48 hours to get me an update. If it is "free shipping", sure, use whatever garbage carrier you want. But when I'm paying and you don't allow me to chose the carrier, how about you not choose garbage?

unit i purchased sep of 2025 having issues and they offer no replacement parts

Would leave zero stars if I could ordered a full respirator mask and cartridges because that’s what the description and the picture said.cost $100 thought it was going to be a decent deal ended up getting only the cartridges paid double what I would’ve from anywhere else.

I bought 2 flood stop to be installed on the water heater. Plumber said it I ordered a model that wouldn't work. Items are sealed. Tried to return 4x but they kept saying they would send the return label but never sent. Had to open a case in the credit card.

EVERY! SINGLE! ORDER I DID! THERE WAS A DELIVERY PROBLEM!!!!! I called in about a problem and specifically told the representative that I DO NOT WANT A CREDIT, I WANT THE PRODUCT. And what happens. . . they credit me. Now I have to push back a clean that I had scheduled.

I ordered a part feb.15 i paid extra got 2 day shipping i still hadnt received my order so i called customer service asked abt my order they said they had to back order it but when i ordered it was in stock ill never trust them or order anything from them again they could notified me a week ago but they didnt

I placed an order then cancelled less than two hours. Two hours after my cancellation request they created a shipping label, despite the order being listed as in cancellation requested status on their website. Then several hours later they took it to UPS to ship. They have no live telephone options and no online chat option to discuss the order, despite the outward appearance of having both available to customers. There is no reason an order has to be shipped several hours after it is cancelled.

I ordered product October 14 and received acknowledgement with expected delivery of 10/23. This continued to be delayed and I received communication it would be delivered 12/8. The order just arrived today (1/9). And of course the item is not returnable. Really really bad that they don't have more accurate information when I was choosing to order from them rather than another company that would have delivered the items when I needed them. Bad processes, bad communication, all around bad.

I ordered a tool at a great price with a delivery date within two weeks, which was a long time but doable for my project. After two weeks, the delivery date was pushed back three times meaning that I still might not receive the needed tool with in a month.

Complete BS. They claim to sell a high amp hour EGO battery that EGO doesn't even make, then customer service blows smoke up my butt with lies that I catch (then he backtracks and tries to act authoritative without any explanation of his previous bogus lie).

Easy to search and compare available products and ratings.

Good communication with chat online, fast response.

I purchased a water bottle filler from them under their brand, Global Industrial. Worst decision. Constantly leaked overnight, needed to be replaced multiple times, filters don't work, and if you complain to customer support they'll just say "well you're past your warranty" when the entire year+ I've had to deal with it constantly leaking. I even asked for a promo or any help on buying a different brand on their website - they just ghosted me. No response whatsoever. They're the worst.

Well you had what I needed I went and looked at other sites they didn't have what I needed you have the Delrin rod 7/16 in a foot long and that's all I needed so that made it great however ordering it was somewhat tedious because I didn't want to go through having to get signed up to the company so there should be a site to bypass all that and just order what you need

If I could give zero stars I would. I ordered five of the same size cabinet. One of the cabinets was the wrong size and another was dropped by the shipping company during delivery. After three weeks of emails there is no resolution and no narrative of how Global Industrial will replace the cabinets. Very disappointing service.

Not much to tell. You chose the product, put in your info and it's a done deal. Pretty simple. Just the way I like it.

Easy to order, great prices