Global India Express Reviews 

402
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and efficient delivery, with many shipments arriving on time or even ahead of schedule. The staff are frequently commended for their professionalism, helpfulness, and personalized support, ensuring a smooth process from pickup to delivery. Reviewers also appreciate the clear communication and careful handling of their parcels. However, some customers experienced significant dissatisfaction with customer service, reporting unresponsiveness, lack of information, and unresolved issues. A few reviewers also noted severe problems with product handling and packaging, including items arriving damaged, boxes being torn or wet, and issues with personal belongings related to customs.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Service

Clients share positive opinions on service, with many reviewers describing it as very nice, fast, and... See more

Staff

Consumers find staff to be positive, with many reviewers praising the helpfulness and efficiency of the team... See more

Customer service

People report ambiguous experiences with customer service, with some customers expressing appreciation for... See more

Product

Customers consistently note ambiguous experiences with product quality and delivery. Many reviewers reported... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am really thankful for the services provided by your firm specially the efforts and interactive guidance shared by Mr Ashok Mishra for my consignment Everything moved in smooth way and consignme... See more

Rated 5 out of 5 stars

This is my second time to send, shipment and service is very excellent and timely arrival. Special thanks to Sonika mam for her best co-ordination for arranging pick up n delivery on time I reco... See more

Rated 5 out of 5 stars

I tried many courier companies who said will deliver items to Iran but when it came to collection, they backed out. Mr. Roushan of Global India Express not only confirmed prompt delivery, directed me... See more

Rated 5 out of 5 stars

Amazing packaging and the items were delivered on time. The items were picked right within 2 hours of booking which is amazing as well. Thank you so much Mr. Nagarajan for your prompt service. I de... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Global India Express, is a leading international courier and cargo service provider. We've the best deals for worldwide shipping with all branded International Leading network. Some of the features like 24X7 working pickup, doorstep pickup and delivery, hassle free transportation, personalised customer support makes Global India Express the unique express delivery service provider in India.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

402 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(402)

49 reviews in the last 12 months

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Rated 1 out of 5 stars

Lost one of our valuable items when we used this company’s service

We had sent a box of cloths from Bangalore to Melbourne. Australia in the second half of Feb 2025. A Global India Express employee has packed our clothes in a card board box and then had sealed the box with a wide tape.

When the box reached the destination, we found that one brand new jacket (priced at about 5000 INR) is missing.

When complained to the company in the first week of March, there was no concrete help on the issue; only the lip service. Their response to our email reminders was always like “Dear Customer, We are still working with counterparts. Please wait.”. They simply passed days without any resolution.

Inadvertently they let us know that the dimensions of the box had changed at destination. Which means the complete box was opened and the cloths were transferred into another box.

We asked for the weight of the box when it was delivered. There was no response to this query. A truly professional company would have shared the sticker on the box at the time of delivery.

They claim they’re ISO 9001 compliant. But when we checked, we didn’t find them listed at the iafcertsearch, a website which lists all the ISO 9001 compliant companies.

We therefore think this is not a company which you should trust with. Don’t send your stuff with them anywhere. You will likely lose at least some of it.

3 March 2025
Unprompted review
Rated 1 out of 5 stars

AVOID! AVOID! AVOID!

Fraudsters the lot of them. No ethics and no clarity on shipment status. Promised delivery from Bangalore to New Zealand in 10 days, has been over 15 days today and still no news of the package. If you want peace of mind, please avoid these buggers. They don't even have the basic courtesy to respond to their customers and their customer support is clueless. All the below reviews are fake. Roushan Sinha does not respond to calls. Nagarajan does not even know how to speak to customers. The worst and most Pathetic service!!!

4 February 2025
Rated 5 out of 5 stars

Thank you Global India Express and Nagarajan

I received my package not only ahead of schedule but also exceptionally well packed. Nagarajan was incredibly helpful throughout the process. Even though I had the tracking link and website, he went above and beyond by consistently messaging and keeping me updated until the package arrived. I won't be seeking any other service in the future. Thank you so much for your service, Nagarajan.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Global india express: Excellent Services

Excellent services. Very cooperative, very responsive and on spot service. I sent my Courier in FedEx International Priority and it was delivered in less than 48 hours.

It was a great pleasure to do business with Mr. Anjay Jha (95997 80555) of Global india Express.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent services

I booked medicines for USA . It was timely picked . Sonika is really helpful. She answered all the questions regarding charges, package etc.and was continuously in touch till the package was picked

19 November 2024
Unprompted review
Rated 1 out of 5 stars

Its a Fraud Company, DO NOT USE THEM!

Its a Fraud Company, DO NOT USE THEM!
We had packed our shipment in a proper hard box and had organised all items in it properly. Their Head office people randomly packed everything due to which all our Indian dry masala packages were broken and spread across clothes and other valuable items. Upon raising a compliant they kept saying that they have raised a complaint with DHL UK and will soon update us. It's been more than 3 months now but no update after chasing them several times. The package value was about Rs 20,000 which was all destroyed due to their stupid staffs carelessness. Ashok Mishra, Pramod Kumar, Roushan Sinha these are fraudsters associated with this company. Do not use them if you want your items to reach abroad safely.

17 July 2024
Unprompted review
Rated 1 out of 5 stars

Pathetic service by Global Indian express courier…

Global India express service has become very pathetic now, they have changed their partners and are unable to track my package now.Package was sent to Australia and after repeatedly calling Global Indian express team - unable to get the information about the expected delivery date of my package. Highly pathetic service and customer is uninformed

9 October 2024
Unprompted review
Rated 5 out of 5 stars

A decent service

Recently booked their courier service from india to germany.they have promptly arranged the pick up ,neatly packed and processed and delivered .Mr.nagaraj coordinated us through out the process and made things hassle free

7 October 2024
Unprompted review
Rated 1 out of 5 stars

Global India express not reliable, damaged during transit

I have booked courier through Global india express on 2nd July from bangalore to germany. I have told it will take 10-15 days max but i received package after 25 days, damaged items , spoilt !! i reported to customer care however, they dont bother to respond after booking courier spontaneously. Even after month now, they have not processed my claim for damages, excuse they give is they exclude weekends from delivery dates, well if courier is in transit it will not stop on weekends! this courier service is way too expensive for service they provide having used others, its mistake to choose them!! i have used other courier service which are far reliable in terms of packaging and delivery time , but Global express is horrible , better to stay away from these frauds.

24 July 2024
Unprompted review
Rated 4 out of 5 stars

Good service and professional support

I have booked a parcel from Bangalore to UK and have received it in good condition. It was professionally packed and delivered.
Though it took little more time (due to long weekend I guess) but Mr Nagarajan have supported all my queries on time.
Thank you so much.
I will surely use their services in future and will definitely recommend to my friends as well.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

great service with good price

i have used global india express to send a courier from delhi to italy. the courier arrives in two weeks without paying any additional custom duty. Global india express gives me better price then other. staff was very helpful specialy Alpana help me alot they packed the courier very well i have received in a very good condition without any damage. next time i will used global express

8 August 2024
Unprompted review

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