Global allowed me to move into a 1 bedroom flat with 1. No electricity. 2. No hot water. 3. No toilet facilities. 4. The entry phone to let people in is broken. Global expected to raise tickets to... See more
Company replied
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See what reviewers are saying
Have been with Global Guardians for about three years now and never been disappointed! Just moving into a new property, Brooklyn and Ezgi were very kindly guiding us through every step and made the w... See more
Company replied
I’ve just witnessed two anonymous video online of tenants flooded and by all accounts as an outstanding repair for just under a week. Surely such business practices are.a health and safety breach? Dic... See more
Company replied
Being a guardian with Global guardians for the past 3 years has been a great experience. I've lived in 2 amazing buildings and made really good friends. Myself and my partner have now bought a house (... See more
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Company details
Written by the company
Global Guardians - Affordable housing provider. Become a property guardian or a long-term house sitter - see now available vacant properties
Contact info
Sopers House, Sopers Rd, Cuffley, Potters Bar , EN6 4RY, London, United Kingdom
- 0800 368 9601
- guardiancare@global-guardians.co.uk
- www.global-guardians.co.uk
3.0
Average
324 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 48 hours
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No complaints
Been living in our property nearly over 2 years.
Never had a problem with Global, only used maintenance twice and the engineers were alway professional and efficient.
We don’t really have much contact... the occasional phone call. Any inspections we’ve had the visitor has always been pleasant and respectful
13 April 2021
Unprompted review
Reply from Global Guardians
Hello Laura,
Thank you for your review.
We are delighted to hear that you have received our high standards and safe hands approach from our team here at Global Guardians. We are constantly seeking ways to improve our services, which we hope you recognise as you continue to use our services.
As always if ever you need us, our team is always available to help.
Kind regards,
Global Guardians
A great alternative to usual housing…
A great alternative to usual housing accommodation. The company is extremely professional and I have nothing but great experiences so far collaborating. Highly recommend for anyone who wants to drastically lower their monthly rent costs.
13 April 2021
Unprompted review
Reply from Global Guardians
Hello Irina,
Thank you for your review.
We are delighted to hear that you have received our high standards and safe hands approach from our team here at Global Guardians. We are constantly seeking ways to improve our services, which we hope you recognise as you continue to use our services.
As always if ever you need us, our team is always available to help.
Kind regards,
Global Guardians
I really the rapid response when…
I really the rapid response when tickets are raised thanks a lot
13 April 2021
Unprompted review
Reply from Global Guardians
Hello Asante,
Thank you for your review.
We are delighted to hear that you have received our high standards and safe hands approach from our team here at Global Guardians. We are constantly seeking ways to improve our services, which we hope you recognise as you continue to use our services.
As always if ever you need us, our team is always available to help.
Kind regards,
Global Guardians
This is not the housing but its better…
This is not the housing but its better than being homeless.
13 April 2021
Unprompted review
Reply from Global Guardians
Hello Eric,
Thank you for your review.
We are constantly seeking ways to improve our services, which we hope you recognise as you continue to use our services, your honest response is very valuable to us and helps us make the changes we need to do to be the industries leading Guardianship company.
As always if ever you need us, our team is always available to help.
Kind regards,
Global Guardians
Very good value for money!
Very good value for money!
Good customer service and helpful staff.
13 April 2021
Unprompted review
Reply from Global Guardians
Hello Vincenzo,
Thank you for your review.
We are delighted to hear that you have received our high standards and safe hands approach from our team here at Global Guardians. We are constantly seeking ways to improve our services, which we hope you recognise as you continue to use our services.
As always if ever you need us, our team is always available to help.
Kind regards,
Global Guardians
Great value for money living
Great value for money living. I've been in the same place for almost four years and I'm a happy camper :)
13 April 2021
Unprompted review
Reply from Global Guardians
Hello Selena,
Thank you for your review.
We are delighted to hear that you have received our high standards and safe hands approach from our team here at Global Guardians. We are constantly seeking ways to improve our services, which we hope you recognise as you continue to use our services.
As always if ever you need us, our team is always available to help.
Kind regards,
Global Guardians
They are terrible at picking up their…
Firstly I 100% think there is some fake reviews here of 100% great!. I wouldn’t be surprised if the company
them selves were posting their reviews from different emails address. So BEWARE! I have been with global for over 5 years now. In different property’s. You 90% of the time have to fix the issues of the house yourself as they can take months to get round to fix anything or even worst don’t do it at all. They are terrible at picking up their phones/ don’t pick up their phones. They don’t really mind if there isn’t enough space for everyone to live in. Its shocking the condition they allow people to live in. Prices are quit high too , but if your looking to save its slightly better then the normal rental market. Some places arnt livable but they will still let the place out. No windows , mold , water of floors etc. It’s certainly a money making Buissness with little concern with the people on it or quality control. One place I lived in the shower wasn’t fixed for weeks and another friend in another property for months! They should start focusing on the quality of the service they bring rather then then pushing on trust polit to get more people for money . Living in guardians I believe is a much better company. The only reason this company get away with it is because there’s a housing demand. But it shouldn’t be a reason to abuse it.
13 April 2021
Unprompted review
Reply from Global Guardians
Hello Kaching,
Thank you for the review. Please know that all feedback is taken very seriously.
We are a company that genuinely cares for our Guardians making it sad to have received your feedback. Over the last year we have managed to review our service and implement improvements across all departments and processes. Many or our Guardians have recognised these improvements over the past months and we hope you do too.
In regards to your issue, if you would like to discuss this further, we are more than willing to investigate your situation further. If this is something that interests you, please contact our Guardian Liaison team on the number 0203 818 9100.
Kind regards,
Global Guardians
Very good and excellent service
Very good and excellent service. Global Guardian looks after their Guardian. I will recommend this service provide.
13 April 2021
Unprompted review
Reply from Global Guardians
Hello,
Thank you for your review.
We are delighted to hear that you have received our high standards and safe hands approach from our team here at Global Guardians. We are constantly seeking ways to improve our services, which we hope you recognise as you continue to use our services.
As always if ever you need us, our team is always available to help.
Kind regards,
Global Guardians
Two stars
Definetively good to save some money.
The timing to solve any issue in the property though can be very long, even if it's an emergency. We've been here for 2 years and a half and we had a few problems during all this time as the flats are usually quite old. We had a gas leak for example and it took days even to get an answer from the customer service, same with other minor problems (all of these before the pandemic).
Another annoying thing is when they get inside your property to do some checks (they do it even if you're not in as they have the keys) and unfortunately this happened during the pandemic too.
13 April 2021
Unprompted review
Reply from Global Guardians
Hello Fabiola,
Thank you for leaving us feedback. Please know that all feedback is taken seriously.
It comes as a surprise that you have not received the high-standard of customer service that we hold ourselves accountable to. We care for our Guardians and always want to help where needed, especially in emergencies.
Though the pandemic, our service times have been delayed meaning we were only carrying out works on high priority tickets, limiting the visits to the properties in order to help stop the spread of COVID-19. As you live as a licensee we do hold the right to enter your living space to inspect it and to carry out necessary repair works at any time. This is detailed within the license agreement that you signed. Guardian safety is at the heart of what we do, meaning that, during essential property checks, our staff and contractors are required to adhere to strict health and safety measures, wearing full personal protective equipment (PPE) to ensure assessments are carried out in the safest way possible. Being a Guardianship service, our staff are allowed to enter the property themselves at any time but will always knock first.
As always, we are making continuous improvements to our service and your feedback will be taken on board and is hugely appreciated.
Thank you for your understanding.
Kind regards,
Global Guardians
Easy to work with and smooth…
Easy to work with and smooth experience. Great flat pleased customer
13 April 2021
Unprompted review
Reply from Global Guardians
Hello David,
Thank you for your review.
We are delighted to hear that you have received our high standards and safe hands approach from our team here at Global Guardians. We are constantly seeking ways to improve our services, which we hope you recognise as you continue to use our services.
As always if ever you need us, our team is always available to help.
Kind regards,
Global Guardians
I would definitely recommend global due to its affordability…
I would definitely recommend global guardian, if you are trying to save for a house deposit or for something else in general. Just choose wisely because the single occupancy flats are cheap (still) but excluding bills which can be alot for your income.
The maintenance teams do respond swiftly, if you describe the problem clearly and include pictures which help them alot.
The only thing, I found annoying was the unannounced inspection that regularly happens. But I guess they acting in the best interests of the owners.
13 April 2021
Unprompted review
Reply from Global Guardians
Hello Sarah,
Thank you for your review.
We are delighted to hear that you have received our high standards and safe hands approach from our team here at Global Guardians. We are constantly seeking ways to improve our services, which we hope you recognise as you continue to use our services.
As always if ever you need us, our team is always available to help.
Kind regards,
Global Guardians
Always great customer service and I'm…
Always great customer service and I'm very happy with my living arrangement provided by Global Guardians.
13 April 2021
Unprompted review
Reply from Global Guardians
Hello Charles,
Thank you for your review.
We are delighted to hear that you have received our high standards and safe hands approach from our team here at Global Guardians. We are constantly seeking ways to improve our services, which we hope you recognise as you continue to use our services.
As always if ever you need us, our team is always available to help.
Kind regards,
Global Guardians
Affordable living in London
I have been with Global Guardians for about two years now and it’s been great. Recommend for everyone who’s looking for an affordable spacious living in nice areas of London.
12 April 2021
Unprompted review
Reply from Global Guardians
Hello Veronika,
Thank you for your review.
We are delighted to hear that you have received our high standards and safe hands approach from our team here at Global Guardians. We are constantly seeking ways to improve our services, which we hope you recognise as you continue to use our services.
As always if ever you need us, our team is always available to help.
Kind regards,
Global Guardians
Global Guardians provide affordable…
Global Guardians provide affordable flats in London. Will recommend to anyone who wants to get a flat in nice area.
Amazing staff too ⭐️
12 April 2021
Unprompted review
Reply from Global Guardians
Hello Bybel,
Thank you for your review.
We are delighted to hear that you have received our high standards and safe hands approach from our team here at Global Guardians. We are constantly seeking ways to improve our services, which we hope you recognise as you continue to use our services.
As always if ever you need us, our team is always available to help.
Kind regards,
Global Guardians
The best company you could ask for.
The best company you could ask for.
Regularly checking up on our wellbeing, always available and fast responding to any issues big or small! The properties cleanliness and maintenance are taken seriously.
I can only recommend.
8 April 2021
Reply from Global Guardians
Hello Gabriella,
Thank you for leaving us a review. We appreciate your time and effort in doing so.
We are so pleased that you recommend us and that you have received our safe hands approach. Our Guardians are very important to us making it our team's priority to ensure you enjoy your Property Guardianship experience while helping us in securing the property.
We understand that issues of any size are still issues, so as long as they are raised on My Globe, our team will always work together to get them rectified (at the moment, due to COVID-19, time frames have altered depending on the seriousness of the issue as safety always comes first!)
As always, our team is always available to help should you need us. In the meantime, we wish you well 😊
Kind regards,
Global Guardians
Ever tried to liaise with a garbage fire? Do yourself a kindness and avoid!
I find it hard to believe all these people had positive experiences. I was also told that I could only view one property due to Covid and trying to arrange viewing seemed futile given the responses. replies took longer than the quoted turnaround time. still I was patient and hoped this would not be the case were I to move in. After lots of reassurance by the agent (poor guy was given a very run down looking place to sell). Having rented from global guardians for half a year now I can confirm that on initial viewing the property was filthy, had a horrible draft coming from a broken window which had a bin liner covering it and made the whole property cold throughout the winter and trying to get someone to come and rectify that or any other problems has been a massive hassle and stress to the point of getting run down. clearly they have no concise communication with each other or their tenants. Go on Global, tell me this isn't the case and that this was a rare occurrence and you are sorry blah...blah. I've had plenty of lip service and empty words already
7 April 2021
Unprompted review
Reply from Global Guardians
Hello Morty,
Thank you for your feedback. Please know that we take all feedback very seriously.
It saddens us to hear that you have not had a positive experience with us. Our team is working extremely hard to deal with high demands whilst striving to meet the company’s continuous improvement standards. As is the case with many companies, we have altered the way we do things to ensure our processes are efficient and we adhere to safety guidelines during the COVID-19 pandemic. We have not been 100% perfect in this regard as we have worked to adjust and adapt to new challenges.
Your given situation is not a representation of our ethos as an organisation but does represent a clear opportunity for improvement. We apologise for any inconvenience caused and we would be keen to speak with you directly about your experience so that we can learn from this and improve any areas which may have been found lacking. We are not able to identify you on our customer system and so cannot reach out to you. If you would like to discuss your experience further please do call us on 0203 818 9100 and ask to speak to a member of our Guardian Liaison Team.
Thank you for your understanding.
Kind regards,
Global Guardians.
what you'd expect
the same as any estate agent type company. Exactly what you'd expect.
A few staff members make it less painful.
7 April 2021
Reply from Global Guardians
Hello Evans,
Thank you for your review.
It saddens us to hear that you were not 100% satisfied with our services. Having spoken with you in recent months, we were under the impression that all was well. We place a lot of focus on improving our Guardians' experiences, which is why we regularly conduct calls to ensure we are able to identify and assist in areas that may need improving.
We can see that you are no longer a Guardian with us due to a property hand back. Thank you for your time using our services. If you'd be happy to discuss with us any areas we could improve, we'd be more than happy to hear your feedback. If this is of interest to you, please email us at info@global-guardians.co.uk.
We wish you well on your next journey.
All the best,
Global Guardians
Global Guardians
I know about Global Guardians through a friend and I have been a guardian for 2 years now. A relatively cheap living option in London, with a good service.
I would recommend it.
6 April 2021
Reply from Global Guardians
Hello Tomas,
Thank you for your review.
We are pleased to know that you are satisfied with our service and that you would recommend us. We care for our Global Guardians so hearing this kind of feedback brings us a lot of joy. We are pleased you are having a positive experience.
As always, our team is available if ever you have any queries! 😁
Kind regards,
Global Guardians
Better choose carefully and dont hold your breath for a reply
I went to view one property and made them aware that I was needed to move as soon as to avoid another months rent. Was not made aware that I would only be able to view one property until afterwards. I continued to ask questions about other guardianships and I would get no reply AT ALL until I had heard back from my contact. 10 days go by and the first correspondence I have is to tell me that it is gone and in another message I am accused of spamming them with messages to get a quicker reply(again, I was never told I could not ask questions about other properties to help with my search). Total waste of my time. I understand corona with regards to the reply times but to say I can essentially only enquire and view one property every 10+ days(15 if you include the initial enquiry) and hear nothing in the mean time gives me zero faith that I would be taken seriously when renting through you. Such a shame
3 April 2021
Unprompted review
Reply from Global Guardians
Hello Simon,
Thank you for your feedback, please know that we take all feedback very seriously.
It saddens us to hear that you have not been 100% satisfied with our services. This is very unlike us we pay strong attention to our customer service. We apologise for the inconvenience that the delay in our replies has caused you. Our team works incredibly hard to get back to people within the timeframe stated at initial contact, however, it seems as though communication has fallen through the cracks in this situation. This is very rare but unfortunately, it can and does happen.
In regards to property viewings, potential guardians are able to view multiple properties as it's important that they are happy with the living space.
From this review, we assume you have found accommodation. In that case, we wish you well in your new space.
Thank you for your understanding.
Kind regards,
Global Guardians
I became a guardian last year and…
I became a guardian last year and couldn't be more pleased. They helped settle in the property and whenever we need some help with the flat the answer we're almost immediately. I highly recommend. Plus it's cheaper than the average places in London.
1 April 2021
Unprompted review
Reply from Global Guardians
Hello Moises,
Thank you for your review. We are delighted to know that you have enjoyed your time using our Property Guardianship services. We have very high standards that our team all strive to achieve in all situations to ensure that our Guardians have a smooth and positive experience from start to finish!
We hope you continue to enjoy your living space! If ever you have any queries, always get in touch and a member of our team will be more than willing to assist.
Kind regards,
Global Guardians
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