Glass America | Windshield Repair & Replacement Reviews 

246
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the technicians for being exceptionally punctual, highly professional, and respectful while performing quick windshield repairs and installations. Consumers truly appreciate the highly convenient mobile service, noting that appointments are extremely easy to set up and technicians arrive directly at their homes or workplaces to complete the work seamlessly. However, some customers also noted minor issues regarding extra costs, scheduling constraints, or overall comfort during the process. Reviewers occasionally encountered specific inconveniences such as unexpected additional expenses, coordination challenges regarding insurance scheduling, or slightly uncomfortable temporary conditions.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that technicians are professional, friendly, and... See more

Staff

Users describe positive interactions with staff members who are consistently polite, efficient, and... See more

User experience

People report positive experiences with user experience, highlighting that the entire process was smooth,... See more

Customer service

Customers report positive experiences with customer service, highlighting great communication and... See more

Price

Consumers find satisfaction with the price and overall service. Reviewers frequently highlight affordable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service as priced very fairly and completed by a professional, mindful, and kind technician. He did turn up very late, but he called me multiple times to update me and explain matters that were ou... See more

Rated 5 out of 5 stars

Very punctual and professional. He did a great job installing the windshield and calibrating the sensors. He also cleaned up the area so that when he left you could not tell that he was there except t... See more

Rated 5 out of 5 stars

Was great, came installed window and gave instructions during the install and if we needed anything will let him know. Thank you for your professionalism.

Rated 5 out of 5 stars

I am so impressed. He was very professional and kept me informed every step of the way. He replaced my window in no time and make sure window went up and down without any issues. I highly recommend G... See more


Company details

  1. Auto Glass Shop
  2. Auto Repair Shop
  3. Window Installation Service

Written by the company

As one of the nation's largest auto glass and windshield replacement and repair businesses, Glass America has been keeping cars, trucks and vans safe on the road since 1999. We work with all insurance companies to handle your claim efficiently and we offer a lifetime warranty on workmanship. Glass America is one of the largest automobile glass repair and replacement companies in the U.S. It provides services for all years, makes and models, foreign and domestic, commercial or passenger vehicles. As a leader in the US auto glass repair and replacement industry, Glass America upholds the highest levels of quality craftsmanship consistently maintaining a proven track record for superior customer service. All technicians are certified and all auto glass installations meet or exceed industry AGRSS Standards and come with a lifetime workmanship warranty. Glass America currently has service centers conducting business under the names Glass America and Auto Glass Service in more than 40 states. Each of the service centers offers mobile auto glass repair and replacement services as a convenience for its customers. We offer fast, free mobile service to your house, business or designated location (We come to you at no extra charge). Glass America's prices are extremely competitive. Our certified installers, OEM (Original Equipment Manufacturer) only the highest quality glass, lifetime warranty and free mobile service add up to unparalleled value.


Contact info

4.9

Excellent

TrustScore 5 out of 5

246 reviews

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4.9

All reviews

(246)

244 reviews in the last 12 months

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Rated 4 out of 5 stars

Windshield Replacement

I had just had surgery and couldn't walk well. Jonathan was really great about me throwing the keys from the balcony. He did a great job andI didn't have to ask to put the stickers back on the new windshield. The only issue was the insurance company had asked a Saturday installation. It was the reason I used your company and not the one I had used in the past. I spoke with a very nice lady (Janet, hope name is correct) who scheduled the appointment, but I received a call from an angry person, fussing that they had been overbooked and it was the weekend. She changed the appointment to Monday. I told her I didn't want Monday. I selected you because I could get it done Saturday. She said she would call me back, but I never got a call. I tried to schedule with the company I used before, but there Monday appt was now gone, so I kept this appt. As, I stated Jonathan provided excellent service.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

GlassAm has been my go to for nearly 20…

GlassAm has been my go to for nearly 20 years - they are communicative, punctual and if any issues (in my many dealings I’ve only had one) they are prompt to respond and fix! I refer everyone in need, including my clientele to them!

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Professional

The service representative was very nice and professional. So far I'm very happy with the work.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Service from start to finish was good

Service from start to finish was good. They worked within my budget and was able to work with me to get the price that I could afford. The appointment was scheduled between 1-5pm Andrew H. Ended up showing up around 11am to do the job. He was fast and efficient. I will use this service if I ever have another broken car window. I recommend. 5 stars.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

The repairman

The repairman, Mike, called to let me know the timeframe he would arrive. He was able to make my appointment earlier than originally expected, which was nice. He repaired the glass efficiently and was nice.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Good Job!!

Nice. Experience,, the tech did a great job, answerd all inquisitive questions..Id. go back. again ..Don't really want another cracked windshield, but if I do get another I'd go right back ..

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Glass America was recommended by my…

Glass America was recommended by my insurance agent. Making an appointment was easy. Communication was very good.
I has two installs done on same day.
One was an insurance claim and the other was a car that I did not have coverage.
The new windshields were installed.
Very happy with customer service, install and price. Highly recommend!

7 August 2026
Unprompted review
Rated 5 out of 5 stars

I initially got a crack filled in but…

I initially got a crack filled in but decided to go with a full windshield replacement, both technicians were friendly and were on time. Great work and much better prices than the companies that spend a lot on marketing.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent work

Omar was great to work with. He evaluated my vehicle, explained the work to be done, and did an excellent job. Overall, just a positive experience.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Jose was super kind technitian

Jose was super kind technitian, very promt, got all the glass out of my car in a timely manner. He even went as far to entertain my boys who were eager to watch as he replaced the window. Highly recommend this great service!!

7 August 2026
Unprompted review

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