GladiatorFit Reviews 19

In 2021 I bought a new rowing machine, after six months the plastic shims and footrests started to crack and fall into pieces. I opened different support cases, wrote several emails had several calls with Mr Tobias Pürro, who told he would do the necessary. I am still waiting for an answer and a proposal on how to fix and make the rowing machine usable again. The only thing I get are unsolicited emails and promo's from Gladiator Fit on new products. Worst product quality worst support and customer service ever, don't recognize the swiss quality at all. 0 stars

Ordered a product on the 20 of April 2024. Today is the 14th of May and nothing arrived. I've sent them a message and they replied that the product was not available. They asked me if I wanted another flavor of the product, which they claimed was in stock; I replied YES... but nothing have been shipped. Now I've asked for a full refund, but I didn't get any answer. One of the worst customer service I've ever experienced. Buy your product somewhere else.

I was looking for a firm rubber mat to protect floors and found it on Gladiator Fit. The website wasn't listed on Trustpilot, but I ordered anyway because the product and price were a good fit. I am glad I tried them because I received a high-quality product and the shipping was reliable. I will shop here again.