Giztop Reviews 

2,108
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers had a great experience with this company. Customers consistently praise the authentic and high-quality products, often available at competitive prices, supported by responsive and helpful customer service. Many reviewers also highlight the fast and timely delivery service, with items frequently arriving within or even earlier than expected. However, some customers also noted unexpected customs duties or tariffs upon delivery, which occasionally added to the final cost. Additionally, some people experienced significant delays in order processing or shipping, and a few mentioned discrepancies in product descriptions, such as missing software or receiving repaired devices.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with their new... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping times, even... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction with the... See more

Price

Users describe ambiguous interactions with price, with many reviewers praising the great and reasonable... See more

Service

Customers had positive experiences with service, often praising the fast and smooth ordering process, amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered two phones from Giztop, a Lenovo Legion Duel 2 about 5 years ago and a OnePlus 13 this year. Both came with a rom (operating system) in English, where fully functional and costed m... See more

Rated 5 out of 5 stars

Giztop always does me right when I need my authentic vivo products in a timely manner, I love the responsiveness and how simple the process is to ordering a product off the site is. I've bought more t... See more

Rated 5 out of 5 stars

Seller was responsive and answered all questions via email. People should note Custom Clearance in China takes about 2 weeks. Once your order is cleared, it takes less than a week to arrive in the USA... See more

Rated 5 out of 5 stars

Order shipped out reasonably quick. Changed my mind after order and made a request through online chat and was contacted within 24 hours and order was modified without issue. Ended up having to pay... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(2,108)

161 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome seller

First Giztop purchase and highly recommended. Pricing and offerings on Products are great.

Received my unit as advertised with Zero issues.

6 January 2026
Rated 5 out of 5 stars

Xaiomi 17 Ultra Leica Edition - Chinese ROM

I ordered this phone online on the 1st of February 2026 and it was delivered to me (Australia) on the 8th. I ordered the phone and the additional case with grip. Both items arrived sealed and in excellent condition. Giztop had already installed Google play store on the phone and setting it up was a breeze. I have no issues with the company and my experience was flawless from start to finish.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Received the wrong item and delayed shipping

I ordered the Oneplus 15 from Giztop.

1. I ordered the ColorOS version and received the OxygenOS version.
2. It took 22 days for the phone to get to me. Four or five days to get from China to my home country. Majority of the remaining days delayed in transit after one delivery attempt. When it was finally delivered it was just left outside of the building, where anyone could pick it up.

I reached out to Giztop about refunding shipping, paid $40 for shipping and their website states it 5-8 working days to ship to my country. I didn't get a response back. I also asked about some specifics about the phone; no response back.

I ordered the same phone from Tradingshenzhen and received the ColorOS version in 5 days. I won't be doing business with Giztop again.

4 January 2026
Rated 5 out of 5 stars

Giztop is Trusted Shop

I dont understand what people say about Giztop.
Its a trusted Online Shopping.
I ordered an Redmi k80 and it was fast and well delivered.
Only bad thing is the DHL invoice about tax but thats not the fault of Giztop to be fair.

25 January 2026
Unprompted review
Rated 1 out of 5 stars

Giztop Strung Me Along

After Giztop received my returned phone, they withheld reimbursement, stringing me along for weeks. To each of my inquiries, I'd get a response along the lines of "Don't worry, it's in process." I finally notified my credit card company, who intervened and refunded me.

5 December 2025
Rated 4 out of 5 stars

Real experience

I bought this phone maybe half year and it really ok. Before buying i researched a lot and i decided to buy at this website. And i absolutely saw a lot negative also. I bought iqoo neo 10 pro and i don't like about tempered glass screen protector. It attracts a lot of dust and scratches very easily, even though the seller told me it was a high-quality product. I think part of it is because I live in Las Vegas, but I think that's only a small part of the problem. Everything else is good. Also, you should remember that Chinese domestic phones often have delayed message or call notifications, sometimes even more than a day later. After a while, the manufacturer stops releasing updates, so they won't last as long as Samsung or iPhones. You'll usually have to replace it after 2 or 3 years. This is the trade-off you have to accept for the performance-to-price ratio. In short, this is my experience after about half a year. I deducted one star because of the screen protector and the post-shipping charging process (you'll understand if you order it, as this is their policy, so I don't think I should elaborate).

8 September 2025
Rated 1 out of 5 stars

False advertisement!

False advertisement!

Company doesn't ship worldwide, however on their website it says ship worldwide. Bad company with poor customer service and many bad reviews. You need to fix your company!

21 January 2026
Unprompted review

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