I have been purchasing artwork from Gioia Wall Art for the past couple of years. The selection of art is extensive and includes works by some of my favourite artists. The quality is excellent and I p... See more
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See what reviewers are saying
Great range of artwork and good quality, but they are completely let down by their choice of courier - Couriers Please. My canvas was deemed lost after nearly three weeks, they sent a replacement whic... See more
A wonderful range of artwork available - from artist paintings to prints. The range would suit any decor with fabulous styles and colours available. The customer service team are prompt and profession... See more
Original artwork frames did not match but Gioia replaced them and they kept me informed of progress. They look fabulous and I have referred others to their website.
Company details
Written by the company
Established in Melbourne in 2018, Gioia Wall Art™ is dedicated to simplifying artistic living. Our mission is to offer an extensive selection of art prints, original artworks and wallpaper in collaboration with both established and emerging artists, tailored to suit contemporary interiors.
Contact info
1/25 Chapman Street, 3130, Blackburn North VIC, Australia
- 0399697272
- support@gioia.com.au
- www.gioia.com.au
3.9
Great
41 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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This site is a scam
This site is a scam, three emails ignored. Have lodged complaint with after pay .
Do not purchase from them . They have reuined my christmas.
1 December 2024
Unprompted review
Horrible communication
Horrible communication. Continuously getting ignored. Never again
12 December 2024
Unprompted review
Reply from Gioia Wall Art
We searched in the system and didn't find any order placed under the name of Silvian Stelian. Also we are an Australia company, while the reviewer is located in the UK. We trust this is not an authentic review.
===Update=======
We hence requested the person to provide additional information.
Upon receiving detail in terms of the order this person placed with us. Here is what we got:
1) A fake order number which is not inline with our order number format
2) An invalid phone number which is 11 digital number
3) An email that doesn't not match any order in our system.
4) A different name from Silvian Stelian but still doesn't have a matching order in our system
===Action=======
We will submit proof and report hostile negative review to Trust Pilot.
===Further Update=======
Trust Pilot replied back to us
"In this case, we’ve assessed the review for the reason you flagged it and determined that it follows our guidelines. Therefore, we’ll keep the review online.
Keep in mind, a reviewer who’s had a genuine experience may not have purchased anything. They could have made contact with your business another way, e.g. they may have browsed your website or had an online chat with your business."
How would someone who never purchased from us would review us a scam?
We decide not to use Trust Pilot's paid plan forever.
What a nightmare.
What a nightmare.
It takes forever for them to get you your order. The worst thing is how they do not bother to give any updates on the delivery at all. So frustrating I wish I did not place an order with them.
12 January 2024
Unprompted review
Reply from Gioia Wall Art
Hi JC, we cannot find any order in our system under name JC. We tried to contact you but no luck. Our customer support team had a break during 22 Dec 2023 - 5 Jan 2024, during which the replies might be delayed. We are back to work since 8th Jan and are actively providing customer service. Please feel free to reach out to us anytime. https://www.gioia.com.au/pages/contact-us
Still waiting for delivery of canvas
Ordered two large canvases on 28th October for $850. One has been delivered, the other has not. Despite repeated emails to Gioia, and the promise it has been re-sent to us, it still has not been delivered. Now, as at 4th December, they do not even both responding to my emails. Terrible service, and no guarantee you will ever get what you ordered.
28 October 2023
Unprompted review
Reply from Gioia Wall Art
Hi Sandra, thank you for taking time reviewing your experience with us. We see that you have left the same review at all the places possible for us Google/Facebook/Trust Pilot. It's clear you are super unhappy with the experience.
We understand your disappointment with shipping. Shipping issue with courier could happen and we always communicate with the couriers on behalf of our customers to sort out. We received your email confirmation on 6th Dec 2023 that you have received the 2nd parcel. Luckily it was just a delay with courier.
Upon reviewing the customer support ticket and all the correspondence email, we can see that there was one business day delay in replying to your email around the end of Nov as our team was overloaded with the Black Friday orders and customer support tickets. We apologise for that! However I would like to clarify that we didn't, and wouldn't ignore such customer support ticket. Please feel free to escalate to management via email info@gioia.com.au if any delay in Customer Support happens next time.
Seven weeks later stil waiting for delivery.
I have ordered pictures from Gioia twice. The first time was a good experience but this 2nd time has just been a nightmare. I ordered two pictures, one was too big to be delivered to the post office. So Etsie said she'd get it delivered to my street address, but the delivery company said that they don't deliver to my area. (This is strange as that company delivers to the business next door.)
So after contacting Gioia several more times (18 emails between them and me so far) AND making a complaint via PayPal I am yet to see BOTH pictures. The smaller one was finally delivered last week- I only waited SEVEN weeks for it. (I'm five hours from Melbourne.) I guess the Paypal complaint encouraged them to finally deliver it.
But here is still no sign of the other bigger picture.
I don't even want that one now and just want a refund but they continue to ignore my request.
Ordered 11/5/23 now 3/07/23
Really would not take a chance on this company.
11 May 2023
Unprompted review
Excellent art and support
Excellent art with professional and kind employees. My prints are beautiful and I have ordered several through their company. I would buy from them again.
22 June 2023
Unprompted review
After ordering numerous pieces from…
After ordering numerous pieces from this company 4 plus actually
My last order was delayed
The man at customer service was very understanding and I believe was genuine in solving this problem.
Final response via customer service not the Manager
Not rheir words
Got your money too bad
Blame the delivery on Covid
Not your time management skills.
Would strongly advise consumers never order through this company.
As mentioned I have orderes numerous art pieces before
Whoever is the Manager needs training.
Keep the customer happy.
21 December 2021
Unprompted review
Overall am happy
Overall am happy, the colours are what I'm after. I didn't realise it is a print on canvas. Thought it was a painting on canvas - would of been much nicer and the price was on the higher end, so would of liked it to be a painting. Needed to read finer print. Perhaps the description could say "print" not "Artwork".
Service excellent.
4 March 2021
100%
Absolutely thrilled with the service from start to finish, no hiccoughs whatsoever. Delivery was even quicker than first expected and the product itself 1st class, so happy I'm looking at ordering another one very soon.
1 March 2021
Prints are exactly as expected with…
Prints are exactly as expected with rich, deep colour. I have three in my home and they look amazing.
26 February 2021
Beautiful print
The print and the frame were of really nice quality and overall really happy with the look of the art. Arrived in a timely manner too. Well definitely buy from here again in the future.
25 February 2021
Easy purchase
Easy purchase. Beautiful artwork. Quick and easy delivery. Overall very happy with the service.
22 February 2021
Amazing artwork!!
30 January 2021
I am so thrilled with with my canvas - exactly what I ordered with colours true to form- so happy- can’t wait to hang it 🙋♀️
I am so thrilled with my canvas - colours and form true to what I had ordered- I am so delighted and can’t wait to hang this canvas 🙋♀️
8 January 2021
Exceptional quality and service
I have purchased three time from Gioia so far, and every single time the quality of the artwork and the service has been excellent.
I will purchase again in the future.
3 January 2021
Great service
Great service. Delivery was prompt and the art works were in excellent condition. Everything was as I ordered and expected. Thank you
1 January 2021
Outstanding!
Fantastic service and the quality of the print is just amazing. The order was easy, timely and no fuss. I will be ordering here again. Thank you!!
31 December 2020
Arrived today ahead of schedule
Arrived today ahead of schedule. Absolutely beautiful, exactly as described. This is the second time I have ordered from Gioia and have no hesitation in recommending them. Will order again.
31 December 2020
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