Gifttree Reviews 

141
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, most reviewers were somewhat happy with their experience overall. Consumers often mention that orders arrive very quickly and that items are securely packed for delivery. Many people find the merchandise to be of great quality and appreciate the helpful support from the team. Shoppers frequently note that the website is easy to navigate and provides a smooth purchasing process. Some reviewers were not happy with receiving incorrect products or items that did not match the online descriptions. A few other people also felt that shipments took too long to arrive or arrived in poor condition. Buyers additionally noted difficulties communicating with customer service when trying to resolve these issues.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, showing vastly divided experiences. While many customers... See more

Quality

Customers had ambiguous experiences with quality. Reviewers express great satisfaction, noting that items... See more

Order

Users describe ambiguous interactions with order, reflecting a high level of disagreement regarding their... See more

Website

Reviewers share mixed feedback about the website experience. Some consumers praise the platform as nice, easy... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting surprisingly fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered on the 14 November received 20th November super happy with product and excellent fast service and I'm in the North island!

Rated 5 out of 5 stars

Must say, I was pleasantly suprised. I found Gift Tree on line and needed a few pieces of Jade. Had no idea what I was going to get -- but everything was high quality ... the best quality. Very hap... See more

Rated 5 out of 5 stars

Best company in the world , just very happy with their service also overall the product that they sent me is pretty good I am using my wireless speakers everyday I had some issues last time I bought... See more

Rated 5 out of 5 stars

Bought some beautiful items from The Gifting Tree Auckland. I have just received them and I am so happy with them they are absolutely beautiful such great colours and so well made. I had to contact th... See more



Contact info

3.3

Average

TrustScore 3.5 out of 5

141 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.3

All reviews

(141)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just received my replacement for my…

Just received my replacement for my albo monstera I’m very overwhelmed & happy ♥️🙏 thank you so mucccchhhhh
And I’ll be back for more plants for my dinning room forest ♥️♥️
Fast delivery
Delivery was mint as
Thank you again xx

16 April 2025
Unprompted review
Rated 5 out of 5 stars

5 Stars

5 Stars – Beautiful Plant, Fast Delivery, and Perfect for My Bathroom!

I bought this plant online and I’m seriously impressed. It arrived quickly and in perfect condition — healthy, lush, and exactly as pictured. I placed it in my bathroom, and it instantly brightened up the space. It thrives in the humidity and adds such a calming, fresh vibe. The packaging was secure, and you can tell it was handled with care. Couldn’t be happier with this purchase — highly recommend!

1 April 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE SCAMMER

Purchased a product. Didn’t receive what I purchased, instead I received a product that you can get on temu and Ali express

Absolutely disgusted has conned me out of my money, refuses to refund me and now I will have to proceed with court action

Do not trust this website as it is a scam!

BUYERS BEWARE!!!!

1 February 2025
Unprompted review
Rated 1 out of 5 stars

Gift Tree Nz is a SCAM

Recently I purchased from Gift Tree Nz. THIS WEBSITE IS A SCAM! nothing arrived for a long long time and I tried multiple times to make contact with Gift Tree Nz through their email and phone numbers provided. ZERO contact. In end a different, damaged and used item of a very low quality arrived which was from Aliexpress and not the item I purchased. I've tried to get a refund for nearly 2 months now and he cant be trusted and will lie and talk riddles and refuses to do the right thing. Police report will be filed as well as contacting netsafe etc. you cant do this to people, SCAMMER!

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Awesome gift tree

Awesome guy, Helped me out heaps. There was a mistake on my item but I was given the item for free as well as a full refund , then he went above and beyond to get me the correct item fast and sent me a free gift for my kids which was so nice of him and he didn't have to do that and I really appreciate that. Thanks heap man and I will be shopping again in future and I recommend cheers

3 March 2025
Unprompted review
Rated 1 out of 5 stars

We ordered a voice activated dancing…

We ordered a voice activated dancing cactus for our grandsons 1st birthday and after being told it would take 7 -20 days to New Zealand it arrived in 6 days which was great, in time for his day on the 8th March 2025, but upon inspection it was poorly made and the bottom was torn, it came in a post bag unwrapped and voice playback could hardly be heard that you had to yell to get a response, which was terribly frightening for grandson. Seriously, babies that young aren't use to loud noises and shouting so the toy was a bad choice, on our part, but this company should have ensured it was made with consideration for these issues

1 March 2025
Unprompted review
Rated 1 out of 5 stars

Cannot get hold of them

Cannot get hold of them, they won't respond to my emails or phone calls about where my shoes are.

I've now seen that the reviews on their website are from the previous owners not relevant to this business at all. Do not buy from this business they sell aliexpress and temu products the products are not "made for them" what a joke.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

GiftTree are a one-of-a-kind business

GiftTree are a one-of-a-kind business! I purchased the swimming fish cat toys & my indoor cats just love them. But the amazing part was that GiftTree chose to refund my payment soon after out of goodwill, and this was around Xmas so it was so lovely to receive it. They’re striving to give back with their profits at a time when very few businesses are able to even get by in retail. Simply amazing. GiftTree is awesome 🤩

9 December 2024
Unprompted review
Rated 5 out of 5 stars

This is the most amazing company in the…

This is the most amazing company in the world GiftTree does not sell your data like competitors or Chinese apps. GiftTree is more expensive and donates its profits to their customers and GiftTree sells lots of quality products and we love what we do and help lots of people and single mothers.

19 February 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

Purchased two items in November 2024 and never received a shipping email, no product arrived and they refused to reply to any calls, txt or emails, finally got a reply In January saying they would refund and asking for an account number for refund which was provided immediately and then again no response until today when they have finally refunded my money.

Worst service ever and borderline theft. Avoid at all costs.

6 November 2024
Unprompted review
Rated 1 out of 5 stars

I purchase a product on 9 January and…

I purchase a product on 9 January and made several attempts to follow up on the product that has never arrived!!!! I have rung their number and left a message.

They responded once saying it had been delivered but that is a lie as I was not given a tracking number etc, now I am being ghosted.

9 January 2025
Unprompted review
Rated 1 out of 5 stars

Bogus company?…

Despite repeated attempts to contact this company my goods haven’t arrived and my money hasn’t been refunded, i’m not sure that they actually exist?

22 February 2025
Unprompted review
Rated 5 out of 5 stars

I ‘ve been using a wireless earbuds…

I ‘ve been using a wireless earbuds bought from this site for a few weeks now, and I’m really impressed. Great sound quality, low battery life,and very comfortable. Shopping so fast,and the packaging was secure. Highly recommended site,definitely will come back to buy more.

30 January 2025
Unprompted review
Rated 1 out of 5 stars

No refunds and rude customer service

Order arrived promptly, however, I bought a tissue box holder that no tissues in NZ fit and they refuse to refund me. They kept telling me it had been used, when it can't be used as no tissues fit it in. They accused me of comparing them to Temu, which I never did. The product is not fit for purpose and I even sent them their T's and C's and they still refused to refund me. They wouldn't answer my questions and then they abruptly told me "We can no longer assist you, and a refund is not possible. That’s it. Regardless, thank you for your email"! NEVER ever buy off these people!

17 February 2025
Unprompted review

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