No reward from giftcloud after 120 days, purchased and installed Vodafone broadband. Contacted giftcloud repeatedly via there website and created a ticket. No response for weeks now. I had initiall... See more
Company replied
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Review summary
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Reviews shaping this summary
I recently wrote a negative review about not receiving a £25 voucher for taking out a HomeServe policy. following the negative review I did receive my £25 voucher within 24 hours, for which I am very... See more
Company replied
Update after I left a review: quick response but not sure why they need a negative review in order to get a response? That's why I can't give anything more than 3stars. Original review: I was due... See more
Company replied
Still waiting on a £150 Gift Cloud card from a Vodafone WiFi transfer and getting nowhere. It’s now been over 120 days. I emailed over a week ago and all I’ve had back is an automated reply wit... See more
Company replied
Company details
Written by the company
The reward campaign builder - helping businesses grow. Our customer service team are on hand to help any customer or client enquiries in the first instance. Just contact using the form below ⬇️ https://giftcloud.zendesk.com/hc/en-gb/requests/new
Contact info
United Kingdom
- hello@giftcloud.com
- www.giftcloud.com
2.6
Poor
3K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Steer clear of Gift Cloud
If you see an offer of a gift card from Gift Cloud don't bother ordering anything as this company will never send out your reward and the only reply to emails you will get is an automated response saying they are receiving a lot of email surprise surprise. I have sent multiple emails and filled in numerous online claim forms over months and months but never once received a human response. Worst company EVER.
17 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Failure to receive gift card, however update received
I purchased Vodafone Broadband in December 2025 and through this company was due to receive a £155 gift card after 120 days.
I contacted them on the 30th March and sent an email with a messaged being received advising that they had a two day reply estimate but in busier periods this could take longer.
I left it a couple of weeks to see if anything was communicated and sadly it wasn't and so sent another email, with nothing received in reply and tried contacting them through the website again also, and sadly still nothing received back other than another message saying that an average reply takes two days etc.
Overall this has been a very disappointing experience with the company, the two ticket numbers I have as reference are 642923 and 646542. Seeing the other reviews I sadly think this is a common experience.
Overall I'm very disappointed about this whole experience.
**UPDATE**
Since posting this review and receiving the response from Gift cloud i have received the gift card in full which was easy to use and straight forward to register.
I therefore wanted to update my initial review that once contact is made then it is an easy and pain free experience with giftcloud, however getting to this point was a long and difficult journey. Therefore I have increased the review to 3 stars.
16 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Still waiting for an £80 Amazon voucher…
Still waiting for an £80 Amazon voucher after a purchase from Carphone Warehouse. Tried to contact support, been nearly a whole month, still no response.
This direct mis-selling and false advertising is definitely a breach of consumer law.
Absolutely shocking.
Update-
Ticket No. 641888
28 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind Regards,
Giftcloud
No voucher received.
No voucher received. I waited the max window of 120d, I spent some time filling in the form online to submit a claim.
Ticket number 644597.
No reply after 10 days. Poor business. They are also making the lead provider look bad too.
16 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Abysmal
Abysmal, lack of communication from Giftcloud. I have emailed more than once regarding a £25 voucher for opening a TSB account. No response, and seemingly no way to contact them.
16 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Recommend
Received my Vodafone Broadband 125 pounds gift card. Had some problem due to adBlock app but all resolved.
16 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your review!
Enjoy spending your new gift card.
Many Thanks,
Giftcloud
Last chance before Financial Ombudsman Service (FOS)
I signed up to Vodafone Broadband in November 2025 and was promised a £130 gift card. I contacted them after the 120 day wait. I have raised tickets and sent emails, the only two advertised methods of contact, and have been ignored.
I can see I am not alone. This goes beyond incompetence, and can only be deliberate. At the least it is mis selling, but smells like fraud.
You have 1 day to contact me and rectify, after which I will escalate to the Financial Ombudsman Service, who I hope open an investigation into how GiftCloud is being led.
18 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Vodaphone Voucher
Along with many others I signed up for Vodaphone Broadband in November 2025 via moneysavingexpert and was due to reciev a voucher within 120 days. It is now well past this date and my email follow ups have been ignored. Ticket number 644312. You shouldn't have to resort to shaming on a review site to get something you were promised from the outset. I'd suggest MSE give this company a wide berth in future.
16 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Very Dissapointed
Very Dissapointed, I’m fed up of sending tickets over email to redeem the £155.00 gift card as promised when I correctly took a broadband contract through the right process, more than 120 days have passed since installation and it’s stressing me out. It has been multiple attempts, and weeks since I’ve enquired. I’ve checked junk folders, the lot! Seems to be an issue for many, feels like a scam..
16 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Emailed about my voucher from singing…
Emailed about my voucher from signing up to vodaphone broadband should have received a £135 voucher have submitted tickets had auto reply saying be in touch with 48 hours and all come back as solved but not a single response or solution from them!! Don't bother using just scamming people ticket number 640833 another 2 emails to them since my review and surprise surprise been marked as solved with no response this company needs to be investigated as clearing conning people another ticket submitted and still saying solved getting ridiculous
16 March 2026
Unprompted review
Reply from Giftcloud
Hello,
As we received more than one request from you our team has merged the tickets into one. This is why you got the automated reply saying the others had been solved.
I can see Ticket 640833 is still open. As you signed up to the offer on the 2nd March Vodafone won't confirm your eligibility with us until the 120 day validation period has passed.
We would expect to hear from them about your purchase at the end of June.
Many Thanks
Giftcloud
Giftcloud scam…
Signed up for a Vodafone broadband promotion in November 2025 and was advised I would receive a £140 giftcard as part of the promotion within 120 days. The gift card never arrived and have emailed them on numerous occasions with an automated response informing me I would get a reply within 48 hours. No response has been forthcoming and would appear to be a bit of a scam.Ticket number 640309
20 November 2025
Unprompted review
Reply from Giftcloud
Hello,
I'm sorry to hear that you haven't received a voucher for your Vodafone broadband purchase.
I can see that you have provided the information needed to escalate your query with Vodafone on ticket 643208.
Please bear with us whilst they investigate, as this is a manual process and can take some time.
Some in our team will get back to you on ticket 643208 when we have more information.
Thanks
Giftcloud
Appalling service…
I opened a TSB account offering £25 reward which Giftcloud verified as 19 December 2025.
After numerous emails with Giftcloud who say the matter has been resolved, to date 16 April 2026, no reward has been received. As requested I have checked my spam folder to no avail.
15 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Signed up with Vodafone broadband and…
Signed up with Vodafone broadband and I would receive a £150 voucher from Giftcloud (120 days after signing).
This time passed and no gift voucher arrived. Filled in contact form on Giftcloud, they seemed to be very busy.
Giftcloud have now resolved this issue and I am happy with the result.
16 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
I signed up with Vodafone Broadband…
I signed up with Vodafone Broadband with the promise of a £150 voucher. I've contacted gift cloud several times but have received nothing and there's no phone number to contact them either. I will persist, contact Vodafone and potentially small claims court etc. Companies shouldn't be allowed to behave like this...
Update 16/04/2026 - Problem solved quickly and efficiently. I suspect there may be some bandwidth issues at the company hense the delay in replying. Anyway, gone from a 1 star to a 4 star.
Thanks.
16 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Silence from support.
I placed an online order for Vodafone broadband in October 2025, which clearly included a Giftcloud reward as part of the offer.
In accordance with the stated terms, I waited the required 120 days from my installation date, allowing additional time beyond this period. However, I did not receive any communication or email regarding the reward.
On the 19th of March, I submitted a formal support ticket (#639804) through Giftcloud’s Zendesk system. Having received no response, I followed up on the 12th of April. To date, I have not received any acknowledgement or update indicating that my request is being processed.
I am extremely disappointed with the lack of communication and service from Giftcloud. I expect this matter to be addressed promptly and for the agreed reward to be honoured. Failing this, I will proceed with a formal complaint to Vodafone and, if necessary, escalate the matter to the appropriate regulatory bodies.
-UPDATE- (16/05/26)
As per their reply to this review, I can confirm they have followed up correctly and promptly.
The advice I would give your support team is to simply reply to tickets if you have a backlog, stating such instead of leaving people in the dark.
Updating to 2 stars from 1 star, as I shouldn't have had to resorted to this in the first place.
19 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
No voucher and not getting any responses now
I have received vouchers successfully in the past. However, I did not receive my voucher after taking out an ID contract last year. I contacted Giftcloud in February and was informed on 4th March that I would receive my voucher but it has not been sent. All further contact has since been ignored :(
Update: in response to Giftcloud's reply, I checked my junk email many times and no voucher email was received. I did eventually get a follow-up on the ticket days later with giftcloud claiming the voucher had already been redeemed. However, the voucher had been sent again and went straight to my inbox and I was able to redeem it. We got there in the end but the service was poor and slow!
15 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward was sent to you on the 11th of March. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
No Response Until My Review Here
I signed up via MoneySavingExpert to receive a £50 amazon voucher for opening a FirstDirect account and the voucher was to be sent by GiftCloud. I opened a bank account using the link sent by GiftCloud. Nearly two weeks ago I asked if I have qualified for the Amazon voucher and have emailed twice since and received no response, despite the fact they claim to respond in 48 hours. Very disappointing. I hope this issue can be resolved.
Update- I have received a swift response now which is good and despite initially only receiving £25 in Amazon vouchers I have now received £50 so problem resolved so have uprated the stars on my review.
6 April 2026
Unprompted review
Reply from Giftcloud
Hello,
I'm sorry to hear you're having trouble with your reward.
Could you please confirm your email address or ticket number so we can investigate this.
Many Thanks,
Giftcloud
It’s been 106 days since my tsb sign up…
It’s been 106 days since my tsb sign up and despite an email from giftcloud stating they’re very busy and try to respond within 48 hrs, I am still waiting for my £25 Amazon voucher. I have been more than patient but I’m at my wits end now. I followed the sign up to the letter so have no idea why I’m being kept waiting.
29 December 2025
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
I have emailed multiple times as I…
I have emailed multiple times as I hadnt received my Giftcloud voucher of £150 from the Vodafone black Friday offer!
After emailing several times and receiving the same auto response I am not happy with the service!
Giftcloud if you could please send my voucher that would be greatly appreciated my score will improve
14 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward was sent to you on the 24th of Feb. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Missing £25 Gift Card
Missing £25 Gift Card – Homeserve Boiler & Central Heating Cover
I am writing regarding a missing £25 Amazon gift card. As part of the referral offer, my Mum was also entitled to a £25 gift card.
The gift card for my Mum was meant to be issued within 90 days. When 100 days passed with no vouchers received, I contacted Gift Cloud. They replied to say they were very busy and would get back to me, but since then I have had no further communication and have not received my Mums £25 gift card.
Could you please look into this and confirm when the £25 gift card will be issued?
Thank you.
6 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind Regards,
Giftcloud
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