Giant Bicycles Reviews 

I wish to submit my experience with Giant so as to protect other unsuspecting customers who might fall for their false promises.
I have purchased a number of bikes from Giant for over a decade. My bike fell to some issues needing repair. I counted on their so-called “lifetime insurance”. The damage sustained was of wear and tear type that any half-descent dealer with fundamental work ethic and competence should have anticipated well in advance and prevented by issuing relevant warnings.
They instead adopted the attitude that the damage was from lack of due diligence on my part in regards to insufficient servicing. When I offered to produce receipt records proving unequivocally that servicing was not only only regular but more frequent than expected, they stopped answering my emails!. They declared not even a wish to eyeball these receipts. I contacted the Giant HQ to raise the problem, including the exorbitant repair fees that their Cyprus dealer asked for in order to proceed with repair, on the back of an alleged lifetime guarantee. They merely ganged-up with this dealer so as to keep favourable terms in their relationship, not shedding one ounce of interest for their customers or aiming to produce satisfied clients.It is no surprise to me that Giant’s sales have plummeted in Cyprus. When I made a proposal to buy a new bike at a reduced premium as a way of resolving the dispute, the dealer came back with a disdainful and insulting counter-proposal for 250 € off the purchase price!!

My confidence in Giant Bikes has plummeted and my message to all is to stay away from Giant bikes and assume that their proclaimed lifetime insurance is regrettably not worth the paper it is written on-the name of the game is extortion and collusion with their agents to the extent that they gang up together against the unsuspecting customers. I feel it my responsibility to protect other people from having a similar horrible experience and advise that Giant should be appreciated as a gang rather than a company that respects its customers.

Rear hub / wheel noise issue on my expensive Defy Pro 1. Dealer couldn't fix the issue and refused to replace parts. After reaching out and emailing Giant I had a response that they would not help in any way or form and stated that if it was bearings that they were not covered!! This is on a £5.5k bike with only 700 miles on it!
Total contrast to Merida when I had a frame issue.
I have spent a lot of money on giant products over a number of year's including 2 high end Defy's and a carbon Liv and this will now stop.
Giant you have refused to help me and now it will cost you a good customer, how short sighted!

Diagnose van de Giant dealer
Defekte Yamaha motor Giant hybride e-bike.
Vermogenssensor defekt ,hun oplossing nieuwe motor van 900€. Mijn zuurverdiende geld uitgegeven aan deze fiets en hun lakonieke oplossing : nieuwe motor????

wel i see they respond to this sometimes. so I have a 2022 ereighn1. i also have a e trance 2022. my battery has failed how to I know its my battery because I just used the other baterry works fine so not the motor easy .lbs agrees. this is in june its now october.my lbs keeps saying giant Canada haven't even responded to them . ihave tried every avenue to contact giant directly phone ,email, even responded to a survey so now this. I'm now looking to buy a different brand and take the 15,000 lose from both bikes from poor to no support.. ps I love my e reign .

Their customer care and communication during the delivery were so bad that I've decided to cancer a purchase of a bike I was really excited about.

I’ve spent all day sitting in my flat waiting for the delivery. No communication and no tracking information. It’s past the delivery slot and there’s no explanation and no apology.

Trying to call them is painful. They offer an option for them to call you back by pressing 8, but it doesn’t work. When I eventually did get through, the line cut out and they didn’t call me back. This happens almost any time anyone calls, and I can see that I'm not alone in that happening.

They say they have a live chat function, but it doesn’t appear (I’ve tried different browsers on different devices).

Ordered a bike, never arrived thought they claim it was delivered (TNT tracking showed the bike was delivered to Liverpool... I live in London)!

Been several days, they say they are looking into it but no visibility as to what happened, timeframe for resolution or interim solutions. And when I call, sit in cue for 10-15min, only to have the call dropped!

Should have checked Trustpilot before I ordered...

Dealing with Giant has been an utterly miserable experience. Firstly, the bike didn't arrive at all, after I had taken a day off work to stay in all day. I then took another day off work and even though it arrived this time it was broken - the front fork bearing was hanging loose with missing ball bearings. After reading the poor reviews here I decided to return the bike to Giant and not take a risk on them sending out another. I was sent TNT labels and told they would pick the bike up today, 4th Sept. I took another day off work and needless to say, no one turned up to collect the bike up and Giant have ignored all my emails today and I've been unable to get through on the phone. So I have a broken useless bike and I've lost 3 days of annual leave and will need to take at least another day if I'm ever to get my money back (Giant will not refund me until they get their bike back). The service I have received is an absolute disgrace. I personally would NEVER EVER consider buying direct from Giant again. A totally miserable experience for me and a complete waste of my time and my valuable annual leave.

Steer clear!! Giants return policy severely sucks! They make you wait 30 days to refund a bike you had for 2 days with less than 2 miles on it. They are quick to take your money though...

DO NOT BUY FROM GIANT UK !
Service appalling - ordered a bike online, 1st delivery not made (no phone call), 2nd delivery bike damaged in transit and not made (no phone call). They then confirmed new bike will be delivered as in stock Then send email to say sorry can’t send one as out of stock even though there is stock through other agents. Then tell me can’t get a refund straight away and I have to wait - how is that right ?!?! Appalling customer service - really DON’T BUY

I had every intention of cancelling my order and I've made countless efforts to contact you. Despite my repeated phone calls and numerous emails, not a single person has bothered to respond. This leads me to question the effectiveness of your claimed customer service, which appears to be severely lacking.

I purchased a LaFree in late June 2023. Worked well first few days but seemed to be cutting out the assist randomly for a few seconds, usually at the top of a hill. I scheduled an appointment to have it looked at. In the meantime, I started getting an error that stopped the assist for the most part. The documentation said it was a speed sensor error. The bike shop was great and sent Giant a diagnostic report. Giant wouldn’t get back to them. Giant has no phone number even for their dealers, much less us lowly PAYING clients. I sent two emails to Giant, begging them to get back to the dealer. No response. Finally, they told the dealer that it was “probably” the battery. Giant said they were shipping a new one shipping. Based on the reviews, I will believe it when I see it. Now, I have a useless expensive Giant hunk of metal in my garage. I just want my money back so I can get a bike that works.

Not recommended.

Ordered bike on their website I paid already but still no delivery date or status updates, pending now for almost 20 days, they keep on ignoring my messages to them as well…

My wife and I have purchased 2 Giant E bikes in the last 2 years. For a total of over $9,000.00. Mine has been in the shop for over 90 days now, with a diagnosed faulty battery. Giant will not honour their warranty. The bike store, Giant Vancouver has treated me well, they got right on the problem and submitted the paperwork to Giant. What good is a warranty if the company doesn't honour it?

UPDATE: Giant has replaced the faulty battery! So I'll be picking up my bike on Monday.

I purchased my bike through Tredz and have not had the bike 6 months and there has been numerous broken spokes, low quality tyres and now my chain won't stay on and it looks like the crank is coming away, overall rubbish!!!!

They maybe the biggest bike manufacturer in the world but I will certainly not be buying another one again!!!!!

Sent details as requested by Giant via trustpilot but nothing else happened, don’t use my 6 month old Giant bike for fear of something else going wrong with it, I would return for a refund if possible!!!!

My four year old Fathom Pro e-bike makes me smile. That counts for a lot. It’s been reliable and I love riding it.

Do not buy these bikes. They are made on the lowest cost & quality possible, i have worked here and the sad dark truth inside this factory will make you cry. They treat people just as dogs, the boss is a daily cocaine user who likes to terrorize his own workers and fire them for every little mistake they make. Most of the bikes have nothing inside them and are made on rush with 0 quality check. Much more to say about it, it will make you sick. STAY AWAY FROM WORKING/BUYING FROM THEM. YOU WILL EVENTUALLY GET DEPRESSED.

Ben at Chelmsford giant store is absolutely brilliant
Super neat and tidy builds and repairs
Ben is a top guy and really happy to help and does over and beyond 😀

UPDATE December 2024: The new wheel I got under warranty in April 2023 has just failed, as expected... This time after 1 year and 8 months, and possibly 8,000 km, to be fair (heavy use). Still crap but a bit less crappy 😂. At least now I have a good excuse to buy a properly manufactured bicycle, good bye joke Giant... -- ORIGINAL MESSAGE -- I bought a ToughRoad, because I'm a daily user (I don't even own a car) and I need a reliable bicycle. Just left the bike to the mechanic, because pedals move without moving the bike anymore, and that after only 7 months use (around 1500 km)! That's the perfect definition of "crap" as applied to a bicycle. I'll never ever buy another Giant in the future...

I have recently got a giant roame electric bike brand new I am disappointed with the power of the bike I am using it in the sport mode ior power mode the 3 lower modes r very poor I think it is very poor bought 4 04 23 I have done 60 miles it looks good but I think it lacks power